Lookfantastic Reviews

1.3 Rating 1,400 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lookfantastic deliver? How long does Lookfantastic take to deliver? Does Lookfantastic deliver on time? How is accuracy and good condition of items delivered by Lookfantastic?

Returns

How is Lookfantastic returns process?

Customer Service

How can I contact Lookfantastic? How quickly does Lookfantastic resolve customer queries?

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Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

How quickly does Lookfantastic resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 45% of reviewers feedback is Lookfantastic takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

60.29%

Industry Average

“ I believe Irish customers may not get the service now due to difficulties in Britain due to Brexit. ”

- Aingi

“ Very good service I bought product in London n got on time and my mom order from India although she didn't got package till 1 month but look fantastic refund all money after a month of wait... Make sure u read all term n conditions before buying if u buying outside UK.... m happy with customer service 😊 ”

- Pooja Khatri

“ I’m very happy with this company. I ordered Olaplex no.3 from their site on the 13th of December andI received it yesterday, it was only a few days late. Considering the fact that it’s so close to Christmas I was very happy with this. very good customer service too. I love the product too and I will definitely be purchasing again! ”

- Amy

Lookfantastic Reviews

Customer Service - Average