Lookfantastic Reviews

1.3 Rating 1,400 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Lookfantastic deliver? How long does Lookfantastic take to deliver? Does Lookfantastic deliver on time? How is accuracy and good condition of items delivered by Lookfantastic?

Returns

How is Lookfantastic returns process?

Customer Service

How can I contact Lookfantastic? How quickly does Lookfantastic resolve customer queries?

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Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

How is Lookfantastic returns process?

Helpful Report

(3 weeks ago)

Greater than 96% of reviewers feedback is Lookfantastic returns process could be better.

Helpful Report

(3 weeks ago)

33.33%

Industry Average

“ I havent received said email and the perfume arrived with no invoice or returns instructions. ”

- Jaymac

“ Returned a £100+ order that arrived at the returns department 22/11/21, and they won’t process the refund at all, like speaking to a brick wall on the messenger system, they’ve now sent me a “replacement” when a refund was clearly stated on the returns form and in previous messages, klarna has now had to step in and have informed me not to accept the “replacement” if it ever arrives! This business is a joke. ”

- Myles c

“ Awful customer service. Also, keep up with the market and provide free returns to your customers. I will definitely not return to this site. ”

- MISS S K Sangha

Lookfantastic Reviews

Returns - Difficult