Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i ordered goods online for delivery 6 th January - it is now 29th January and i have asked for my refund. They will not give me a refund.”

Helpful Report

Posted 3 years ago

“I ordered neom body and hand wash and small hand cream before Christmas. Small hand cream arrived but no sign of body and hand wash. Very disappointing as both were for a present and online is my only way of shopping at the minute.”

Helpful Report

Posted 3 years ago

“BE WARNED! Never received my goods, constantly have to chase them about my order, I was told another order had been sent out but no tracking number and still no parcel has arrived. I live in the UK and currently trying to get my money back. AVOID!”

Helpful Report

Posted 3 years ago

“Paid for 1-day delivery of 2 items on 23. Today is 27: one item is not dispatched, the other one has not even been prepared. Customer service refusing to refund and fix their own mistake until they get some updates from DHL. Terrible experience and terrible service.”

Helpful Report

Posted 3 years ago

“Terrible. I would rate 0 if I could. Waited for a week just to get informed that the order is canceled due to the “regulations”, the reason sounds so much like an excuse because when I asked which regulations exactly the customer service kept saying that she couldn’t advise specifically.”

Helpful Report

Posted 3 years ago

“If I could rate 0 stars I would! Ordered the molly mae curler however changed my mind and sent it back around 3 weeks ago there saying they have not received the package in there warehouse however I have provided proof of postage and they are still refusing to refund me. Absolutely awful customer service impossible to communicate properly with anyone. absolute scammers I’m £74 down with nothing to show for it!!”

Helpful Report

Posted 3 years ago

“Hello. I paid for cosmetics on December 28th. the cost is almost £ 70 . until today 26 January, I didn't get a package from this company and when I try to contact with them it says that there is an investigation. which is almost a month. I did not receive my parcel and they did not return my money. delivery company said my package was lost. So I will not get the parcel anymore and I still have no money. I feel cheated and robbed”

Helpful Report

Posted 3 years ago

“The person who handled my query, called Neve, was not polite or helpful. Her responses about me being a forst-time customer and not receiving a MAC gift I was entitled to but never received were cold and dismissive. She would not help and would not see how your terms for applying a first-time customer discount code was confusing. I had spent £50 with MAC, the fact that I am a first-time customer with lookfanstastic.com and received a discount has nothing to do with my gift. I am extremely disappointed in how you treat your customers, new or otherwise. And I want to make an official complaint on how I was treated here. This is not professional. I asked Neve to cancel my account with yourselves but I sure hope you will get in touch to discuss this matter further. Thank you.”

Helpful Report

Posted 3 years ago

“Awful customer service. I ordered a foundation product and was sent the wrong item. Contacted LF and was sent a form to post the item back at a cost to myself. A replacement was sent out to me but when it arrived, it was the same shade as the one that I previously sent back. Tried to get a contact number to report the issue. Impossible to get a phone number to talk to someone. Spent 30 minutes on the so called. Live chat trying to resolve the issue. So far no resolution, no product I ordered and no refund. It is THE WORSE company I have ever dealt with. A bunch of thieves. My advice is to never order from them ever!!”

Helpful Report

Posted 3 years ago

“Item arrived within 2 days but sent to my address when I had requested it be delivered to my mum the other side of the country?! Furthermore the item was not in it’s original cellophane sealed packaging so I have doubts whether it’s counterfeit??? It’s a skin toner so will probably just bin it given the reviews of obtaining refund - wouldn’t risk using it for sure. Cheapest online price by £10- FOR A REASON !!! Lesson learned- always read reviews!!!”

Helpful Report

Posted 3 years ago

“Terrible! I had order last year December 2020, for my birthday gift for myself , and they divided into 2 shipping , I receive the first shipping and now I am patiently waiting for the second order shipping but until now I haven’t receive the second shipping .! Hello ? Should I wait for Christmas 2021 to receive it ? Terrible experience.”

Helpful Report

Posted 3 years ago

“Horrible experience with LF. I ordered €290 worth of items on Nov 27th 2020. The full amount was charged to me immediately despite my order stating nothing would be charged until dispatch. A week later I received tracking numbers for items delivered in September 2020. I waited a few days before emailing. Eventually most of my items arrived after me chasing up with several emails. The final parcel dispatched on dec 24th and arrived on Jan 13th but to my horror when I opened it, if contained nothing but brown paper and the outer box from the item I'd ordered. The outer box hadn't been tampered with. I emailed immediately with a photo and since then I have been offered a refund 3 times but each time I accept i have to begin the process of submitting photo etc so LF can 'begin investigation' with no refund in sight. Dreadful company.”

Helpful Report

Posted 3 years ago

“really bad experince with L.F i ordered item on 9th jnauary and paid extra for next day day dilivery didnt arrive yet still missing very disappointed not helping not refund me back they just thief”

Lookfantastic 1 star review on 18th January 2021

Helpful Report

Posted 3 years ago

“I have had a most stressful experience. I ordered and paid for goods from L.F. on Nov 27th 2020. They sent the wrong parcel but showed on my account, that my order had been delivered. Then a month later, on December 30th another parcel which I never received, because when it arrived in the Irish postal system, An Post contacted me to say the parcel was damaged. This parcel ,they returned to L.F. I have sent numerous emails to L.F. but they now say that they will only refund me when they receive the returned goods. They have had my money since November 27th.”

Helpful Report

Posted 3 years ago

“Very good service I bought product in London n got on time and my mom order from India although she didn't got package till 1 month but look fantastic refund all money after a month of wait... Make sure u read all term n conditions before buying if u buying outside UK.... m happy with customer service 😊”

Helpful Report

Posted 3 years ago

“Really bad experience with lookfantastic! I place my order on 30 Nov and promised delivery date was 8 Dec. Money was charged immediately. It is 17th Jan and only one item out of 8 items arrived. Every time I send a reminder, reply is that investigation is in process, and no timeline or action plan to either resend my items or refund has been shared. Unacceptable customer service, very disappointing!!”

Helpful Report

Posted 3 years ago

“Not receive my item never I did not have an refund and never they asked me if I receive them I’m so upset”

Helpful Report

Posted 3 years ago

“I placed my order Nov 7th last year's and it was sent out November 12th. ISSUE: It's now January and I have yet to receive anything. I've reached out numerous times and still nothing. Now they are telling me that that can't find my account. I've even sent them a copy of my emails with ALL the information, but still NOTHING!!!”

Helpful Report

Posted 3 years ago

“do not order from this company an i mean DO NOT why have the police not been notified about this fraud company they take your money an no goods are sent . WHY IS THIS COMPANY GETTIN AWAY this”

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Posted 3 years ago

“Please be careful using this site, false advertising discount codes that cannot be used!! Customer service atrocious, script driven. Advertising clearly state 20% off GHD but when I tried I was told they don’t discount this particular brand ???”

Lookfantastic 1 star review on 14th January 2021

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews