Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“C'est le site le plus mauvais que j'ai pu utilisé, j ai commandé le 6 janvier , aujourd'hui le 4 février et rien silence radio, je les appelle tous les jours depuis le 14 janvier date supposé de la livraison mais aucune issue c est juste ce soir que je viens d'apprendre que la livraison a été annulée et que je serais remboursée de 300 euros somme dépensée , j'attends encore et rien c est inadmissible, ce site c'est vraiment une arnaque faites tres attention”

Helpful Report

Posted 3 years ago

“Ordered a package in November 2020 we are now in Feb 2021 and I have not received my package! I have spoken to many different customer service agents and it was eventually decided that my package was 'lost', a replacement package was then sent out which appears to also have been 'lost', whether the issue is with look fantastic or hermes I don't know but I will never order from here again”

Helpful Report

Posted 3 years ago

“Terrible customer service. It’s like speaking to a robot but worse. I’m still waiting for one of the items from my order to be delivered, after 1 month of placing the order. The remaining items arrived damaged. Until now absolutely nothing was made to help, except exchanging several pointless messages that lead to nothing. No refund or update, nothing. Just a huge waste of time and money.”

Helpful Report

Posted 3 years ago

“Enraging customer service! It’s like they don’t care at all! Got in touch about a change in my address BEFORE the order was even dispatched and was told there’s was nothing they could do. When I replied to that message asking why they couldn’t do that since they hadn’t even sent the products yet I received THE EXACT SAME MESSAGE as I did the first time. Copy and paste. So I assume my questions are not important enough to them as they don’t even bother to answer, just paste the same standard reply! Happily I was able to cancel half of the order before they charged me - products were available when I bought them and suddenly became out of stock after my purchase so I’d have had to wait god knows how long. Will never be purchasing in this website again and don’t recommend to anyone. Very sad the little importance they give to their customers.”

Helpful Report

Posted 3 years ago

“Diabolical customer service!!! Do not use this company - they have zero customer service skills!!!! No compassion for their customers problems caused by themselves!!! I ordered 2 items but then decided to cancel the order as I found out they would be no good for my thyroid problem! I explained this to the customer service team who sent out a free returns label. So far so good....I posted off the 2 items but LK say they only received one item - this being the cheapest item too! After 2 months of trying to solve this problem with endless messages. Each time I messaged it was as if it was my first correspondence! They even suggested that I may still have this item in my possession!!! It really was like taking to a robot!! To cut a long story short I’m now £213 down in my bank account! I really could not afford the lose especially over the Christmas period!!! Disgusting service ! I will not use them again. Be very careful of what you order as returns are a nightmare! Better still do not use them!”

Helpful Report

Posted 3 years ago

“I’ve been using Lookfantastic for over two years without any problems. But my last order has not been delivered. They say they attempted to but no one was in. I haven’t left the house since last March. Customer service is nonexistent!!!!!! Can’t get in contact with them. Won’t be ordering again ever!!!!!! So stressed out!!!!!”

Helpful Report

Posted 3 years ago

“WORST WEBSITE EVER WORST CUSTOMER SERVICE EVER TRUST ME TO DO NOT ORDER ANYTHING FROM THERE OR YOU WILL REGRET IT TOTAL RIP OFF”

Helpful Report

Posted 3 years ago

“I ordered goods on 29th December and am still waiting. I have rang the company on numerous occasions, used their live chat which is like talking to a robot. They just read from a script. There is NO customer service whatsoever. I cannot even contact the customer services team by email as when I try to sign in, I forgot my password and when I clicked 'forgotten password they never sent me a link so I am stuck. However, they will not get away with it. I have just seen all the other reviews on here and they are all saying the same thing. The irony is they are still sending me emails with their special offers! SICKENING!”

Helpful Report

Posted 3 years ago

“I have been using this site for over a year now and I always received my order within 3 days in Ireland. I was always satisfied. This time I ordered in early January and nothing arrived. I believe Irish customers may not get the service now due to difficulties in Britain due to Brexit. I would be reluctant to order again. I have had no satisfaction. I think many companies in the U.K may change now. .ie does not mean its coming from Ireland. Such a pity because this company was reliable but I am not sure now after this experience. No sign of my order or an offer of my €50 back fir my shampoo.”

Helpful Report

Posted 3 years ago

“I am over a month waiting for my products no sign tracking is useless do not use them, I won't be making that mistake again. Karol.”

Helpful Report

Posted 3 years ago

“Unlike some other people I did receive my order very quickly, however the box used was not substantial and was all battered when it arrived. A bottle of fake tan came with no lid meaning the outside of the bottle is now stained and I will not be able to travel with the product as no way of sealing the pump.”

Helpful Report

Posted 3 years ago

“Used them before and were fine - and then this time, it was odd. They took two payments, split my order, sent me one product (5 quid), and denied the rest of the order (90 quid) exists. Why scam people when have loyal customers? Took the luxury right out of the luxury 'salon only' brands. Salon and scam-site only brands, more like.”

Helpful Report

Posted 3 years ago

“The issue that I have experienced was: I have been using the product I purchased for a couple days, my skin feels burnt and irritated followed by peeling, and it is so painful to touch. Asked for a refund on the product I used, been aiding with their agent’s investigation for over an hour without providing a solution purely because I cannot provide the expiration date of the product to them! This is too unacceptable! I believe look fantastic wouldn’t sell me expired product hence I don’t understand what is the point of checking expiration date. I could not find the date off the container, they then advised me to find it off the box! Sadly, I threw the box away once I opened it (I guess most people do), because I believe there should not be a problem using the product, as I never have any problem with any product. This meant that It made me feel frustrated and undermined. My skin is now so irritating to a point I cannot use my usual cream as it will only do worse.”

Helpful Report

Posted 3 years ago

“Even after 3 months products aren't delivered. I have no hope that I will even get a refund. Scam they are.”

Helpful Report

Posted 3 years ago

“SCAM WEBSITE: I ordered my package over two months ago and still haven't received it. They say they will not give me a refund nor will they send a new package.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Ordered an item on 30 Dec. By end of Jan it still hadn't arrived so I emailed customer service querying the delay only to be told basically my item was sent back by DPD so I won't be getting it. Thanks for the update Look Fantastic...a month later...after I had to contact you for one. Second and LAST time ordering from them, delays are excessive (at least 3 weeks) and customer service is shocking.”

Helpful Report

Posted 3 years ago

“They are the worst company I have ever come across. I placed an order 3 days ago for £120.00 and got no confirmation. I have since been chasing them constantly in their idiotic customer service message centre and they say they can’t find my order though I’ve sent screenshots of the transaction. They say they can’t refund me as they can’t find it. Avoid. They are a SCAM!”

Helpful Report

Posted 3 years ago

“This was the first time that I have ordered from this company and it has without a doubt been the worst shopping experience I have ever had. Only 2 out of the 6 products I ordered have arrived. The others have been lost in the mail and communication with the customer service has been absolutely awful..!!!! There is no direct number I can call...I just keep getting an email saying that the case is still being investigated. Dont waste your time and hard earned money shopping with them!!!!”

Helpful Report

Posted 3 years ago

“STAY AWAY! you will never get your order or a clear answer as to it’s whereabouts! Don’t even bother going for a refund without a solicitor this company is robbing people!”

Helpful Report

Posted 3 years ago

“BE CAREFUL. This company is a sham. Purchased the elizabeth arden spf cream for 100$ and I broke out in hives all over. I reached out to customer service and they told me to see a dermatologist and said they could not process a return of i product I used once! Outrageous.”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews