loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,408 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ref lov 4487320u Hi all I booked 2 weeks at the concorde el salam front Hotel with love holidays and when I got my confirmation the front page showed I was staying at the concorde el salam front Hotel but the hotel voucher had the concorde el salam sport hotel address on it . When I queried this with love holidays they confirmed I was booked into the concorde el salam sports hotel. I explained that I never booked to go to the sports hotel given the type of hotel and dire reviews. I was told then that I would have to pay extra money to stay at the front hotel which after some consideration I thought it would be better to get it sorted now and paid the extra money . I received my new hotel voucher but it still has the concorde el salam sport hotel address on it and love holidays will not confirm I am at the front hotel . I have spent many many hours trying to sort this out with love holiday but am getting nowhere so I am going to give the 7 days to confirm I am at the concorde el salam front hotel or I will reclaim the money. If this has happened to you contact trading standards as the are using the hotels similar names and location to miss lead you .”

loveholidays.com 1 star review on 5th January 2023

Helpful Report

Posted 2 years ago

“*scam Company* We booked transfers through love holiday, on our arrival and departure the transfer did not show. Whilst on holiday we contacted LH for reassurance the return transfer would show up and it did not as a result we had to pay additional taxi funds to the airport. When we googled the transfer company they used all reviews state the company is a scam. I provided this evidence to LH including receipts dates and times. LH refused to refund or address points raised. Even more disappointingly they are still using this same transfer company meaning other customers will have to go through this same stressful experience!”

Helpful Report

Posted 2 years ago

“We booked a £4000 holiday to Cuba on the 28th of December, all inclusive for March 2023. After paying the full amount, only by chance we were made aware that we may have to pay an additional £300 for US Visas because our flights change in Miami (we aren't even leaving the airport). I contacted Love Holidays via their live chat (which by the way is the only way to contact them). A very obnoxious agent called Banele told me that they cannot give any details as to travel requirements and I needed to check online. I then asked to cancel the holiday and was informed that I would only receive a refund of £1867.87 of the £4000 we have paid. We are also unable to speak to anyone on the telephone as it is more than 4 weeks until our holiday. Starting small claims claim today for the full amount. Absolutely shocking behaviour and Love Holidays you should be ashamed of your customer service.”

Helpful Report

Posted 2 years ago

“I booked our Christmas holiday to HL Paradise Island in Lanzarote love holiday said it was 5 star it was awful experience It was myself husband and 3 kids that went it’s a very ruin down hotel my husband got attacked by some man on the second night he was never removed we had to see him everyday there were flys invested in our hotel room it was never clean we spent over 5000 on this holiday we checked out early as we could not take it anymore and love holiday could not do anything they said cause we checked out but we had no choice it was awful it was my first time booking with them and it will be my last to save yourself hassle don’t book through them”

Helpful Report

Posted 2 years ago

“DO NOT BOOK WITH COMPANY. NO BETTER THAN A SCAM!!! So I booked a holiday to Iceland which was advertised as a Christmas market experience to find out no Christmas markets were on for the dates advertised. When I tried to contact LH all I got was an automated voice saying to go through the app as no customer service to help with a current booking, only the app. If I cancelled I lost all money if I did it through app. So I went to easy jet to cancel the flights no problem there. The money would be refunded, £685. Today find out easy jet sent money back to LH as they are the payment provider so spend ages on phone to LH via their new sales line, who ultimately refuse to pass the refund on stating their policy is flights are none refundable. Easy jet advised to contact bank to issue a merchant dispute.”

Helpful Report

Posted 2 years ago

“Ref LOV2238214U Flights cancelled for 6 Sept 22. Refund requested. None received. Numerous times on chat when given promises the finance dept would contact me still no refund. Appallingly Susan Phillips”

Helpful Report

Posted 2 years ago

“Love holidays were terrible, will never book with them again. Customer service is showing. They will take your money and that’s it your on your own. No reps abroad. Emergency line useless don’t care and they are not part of ABTA so no chance of getting any money back. Did not get a refund they didn’t care.”

Helpful Report

Posted 2 years ago

“Hi I book my holiday with love holiday now I need change my travel date some reason but they not answering they are very rood to talk I’m not happy with them please contact me 07456560505”

Helpful Report

Posted 2 years ago

“Booked a trip to New York which appeared to be a direct flight from Manchester, once I pressed button to buy the holiday, confirmation showed it was in fact a two stage flight from Manchester to Munich and then from Munich to New York. I immediately tried to cancel the holiday but no response from Love Holidays and to cancel would cost me over £1000.00 so no cooling off period, and I would strongly advise anyone to thoroughly check the conditions of the contract before going ahead.”

Helpful Report

Posted 2 years ago

“Never trust love holiday . We planned a trip to Spain and unfortunately couldn't get an appointment for visa and requested for cancellation or change in dates. They denied and all my money got in drain.”

loveholidays.com 1 star review on 16th December 2022

Helpful Report

Posted 2 years ago

“Worst experience ever worst travel company ever, no after service once they get your money your on your own, just hope you don't have any problems when your on your holidays as you will not get any help from love holidays, I had terrible experience with bedbugs in the city Hill Hotel kusadasi and I emailed love holidays, terrible customer service, and when I get back home and I wanted to follow up with love holidays ihad to start the process all over again with the details that i gave them when I was away, they refused to refund the money back I looked for, and they still won't pay, so if you think that you are getting a bargain just hope you don't have any problems when away remember love holidays will not help you so don't use,, I will never use this travel company ever again and I will never recommend love holidays to anyone, and don't go to the city Hill Hotel kusadasi either worst hotel experience I ever,,”

Helpful Report

Posted 2 years ago

“THE WORST company and customer service I’ve ever had to deal with. I can’t stress enough how much I do not recommend. I stupidly booked for a second holiday (despite everything in me saying don’t due to the last mess I had with them) and I regret it so much. My last holiday, the flight was cancelled and so the holiday couldn’t go ahead. It took me 5 months to be able to speak to them for a refund. They wouldn’t deal with you unless your holiday was within the next month. If you called, your number pinged and it said that your holiday wasn’t close enough. If you called withheld or with someone else’s phone, they’d only speak to you with a booking reference and then when you gave it, it would once again say your holiday wasn’t close enough. So 5 months before wr could get a refund and missed our window to book another holiday. And with my current experience, the customer service has been just as shocking. Misinformation which has actually cost me money (they’ve admitted it was misinformation but won’t reimburse). I’d go as far as saying they’re fraudsters.”

Helpful Report

Posted 2 years ago

“Still awaiting reply after been ripped of by hotel manager for 257 euros and locked out of room because of an accidental spillage never go to interpalace by blue sea in tenerife Common crooks who try to make you feel like a criminal the only crimnals are them for calling it 4star”

Helpful Report

Posted 2 years ago

“We are both in our mid 80s with health issues .We flew to Barcelona for a transfer to Lorett we were put of the coach (having to remove our own cases from under the coach ),then was told that the hotel was over that way 600mtrs into the middle of town.Same thing on return at 5am ,no interest shown by the company implying HARD LUCK, DONT USE THEM asked them to point this problem to future bookings as yet nothing.The holiday was great”

Helpful Report

Posted 2 years ago

“Terrible company .hotel nothing like they advertised. Resort rep none existant.Hotel in icmeler filthy we payed for another hotel on our card love Holidays offered me £41 compensation please dont go with them contact me for all.pics ets 07716253432”

Helpful Report

Posted 2 years ago

“You will book a holiday and have no communication with anyone but a bot. LH is not user friendly and any amendments needed will not be dealt with immediately. I wanted to cancel my booking and get a full refund. My email was ignored and confirmation email returned to me. Not a service I would recommend to anyone and would not use again.”

Helpful Report

Posted 2 years ago

“Their customer service is non-existent. If something goes wrong there is no back up! You cannot communicate with them directly, just a "chat" line which wastes 2 hours of your time to be fobbed off at the end. The only time you can communicate better is if you stop payment at which it's by email. You can't talk to anybody unless they are selling!!”

Helpful Report

Posted 2 years ago

“Used them a few times with No issue, But on the 20/09/2022 the French strike Ryanair contacted love holidays and love holidays never informed us. we flew to Alicante and made our way to Malaga and when we got to the hotel they had no reservation for us. they gave us a shabby room. we lost out on a lot and it cost us a lot of money. I will never used them again and people should be careful. All fine when nothing goes wrong, but when you need them it is hell. Book it yourself”

Helpful Report

Posted 2 years ago

“01234 230 430 - Don't bother. On hold for hours, got through, they put me on hold and hung up. This company has booked the wrong baggage on a flight and now is refusing to give us what we paid for. AVOID THIS COMPANY”

Helpful Report

Posted 2 years ago

“I’m trying to claim a refund from my insurance company for my daughter who sadly was unable to travel due to heart conditions she also has down syndrome and doesn’t understand why she could not go away I have tried on numerous occasions to explain to a love holidays representative I need a letter stating her name and how much her holiday cost as a individual All I get is you need to do it via the website which I have so many times but I just can’t get the relavant paper work from them to send to my insurers”

Helpful Report

Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,408 reviews