loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,368 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked through Love Holidays and wish i hadn't. We had issues on our trip where we paid for a certain room type, did not receive this room. Also paid for a private transfer from the airport to the hotel, after an hour wait we got put on a bus with many other people, again did not receive anything back for this. Waited a long time for them to reply only to tell us there was nothing they could do. Very poor customer experience and if i ran my business like this i wouldn't have a business for very long, terrible customer service experience!”

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Posted 2 years ago

“Please avoid love holidays. the only way to chat to them is through chat and even they are busy. i have booked my holiday to Egypt next year but the hotel do not have the reservation and i have spent money calling them each week!!! i cannot get through to love holidays. people reading this please do not book with them.”

Helpful Report

Posted 2 years ago

“This is a shocking website, I had booked a holiday 6 months before departure and the flights were cancelled a month after so we decided to cancel the whole booking and restart. They cancelled my holiday and I requested a refund for what we had paid. we was paying monthly and didn't get back everything we paid which is fair enough as you get charged but even though my booking was cancelled they have continued to take money out of my account even though we had cancelled the hotel and they had cancelled the flights which is ridiculous. I have tried to contact them but they are failing to contact me back, the robot Sandy is no help what so ever. Every phone call I make they say we can not help you with previous bookings but their website doesn't give us any idea on who to contact. Well they do but just a robot but not someone who can actually speak and understand me! So now I have paid for a holiday but on paper its cancelled. So good luck to those who have booked a holiday and can't go because they will still take money but don't give it back. DONT USE THIS WEBSITE!”

Helpful Report

Posted 2 years ago

“Zero customer service, no compassion, closing requests without resolution, charging extortionate amounts for cancelling a holiday. Will NEVER use them again.”

Helpful Report

Posted 2 years ago

“Really unorganised travel agent worse experience ever while travelling, they change things without notifying you and don't be clear on luggage costs be sure to check even the small print with this company and their customer service is non existent.”

Helpful Report

Posted 2 years ago

“No support from customer service. They try to close the complaint without resolving .I paid for transfers had to go looking for my cab that was supposed to be waiting with a name card, and on return he did not even show up so had to pay to get to the airport again & even with a receipt no reimbursement avoid this company”

Helpful Report

Posted 2 years ago

“Had several issues that remained unresolved due to the fact that you can't talk to a real human being. (Just the bot thing.) Transfers were a catastrophe. The holiday itself was fab, loveholidays were pretty dismal. I can't profess love for them unfortunately.”

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Posted 2 years ago

“Made a complaint as loveholidays issued us with a incorrect email address this then lead to us not being able to print boarding passes and having to pay for flight tickets at greece. Response from loveholidays shocking but not surprising...pass the buck whenever they can. Absolutely disgusting dirty company keep away from them...”

loveholidays.com 1 star review on 30th October 2022

Helpful Report

Posted 2 years ago

“Rip off scam merchants that failed to correctly arrange a package holiday. Car hire issues resulting in full payment for two weeks and no car. Checked five times prior to travelling that was ok following a flight change and assured each time all was ok. Landed and guess what - no car. Called the car hire company and they were closed as the car was booked at a domestic pick up and not international by LoveHolidays. Called Loveholidays - said it was my fault for not paying for “out of hours collection”. Even though it clearly stated on the paperwork 24/7 times and when I checked this was never mentioned and was told not to worry as it was a meet and greet service. Tried to escalate but they do not allow that so was told to call back after the holiday. Called after the holiday - just said I should have arranged for collection - every turn there is a contradiction. Never use just in case there is an issue as the service is shocking and abrupt.”

Helpful Report

Posted 2 years ago

“Total refusal to engage with me in relation to my hotel being closed. They do not answer queries through manage my booking or recorded delivery letters. When you phone and enter your booking number they then cut you off. Would not book with them again and are going for chargeback to get payments back as they are unable to deliver my holiday.”

Helpful Report

Posted 2 years ago

“Put simply they never actually made the booking of the hotel. They placed it through a 3rd party but never checked if it was actually made so when we landed in Morocco and arrived at our riad it was a shock to be told we didn't actually have a booking despite all the confirmation in writing from Love Holidays that we did, including the hotel voucher. Turns out to be a very unpleasant feeling to be suddenly and unexpectedly stranded in a foreign country.”

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Posted 2 years ago

“PLEASE AT ANY COST USE LOVINGHOLIDAYS Awful Company! I had cancel trip to hotel we booked lovingholidays. I cancelled it online was told be charged £75 and asked what's the reason as no longer to fly Antalya. My friend had medical issues longer than expected. Nothing our hands. Can cancel on 6th October but still not received refund. Yesterday I did web chat Lovingholiday spoke unprofessional advisor kept telling too late to cancel. I explained I cancelled 7 days before travel and said too late to get refund. I followed all guidelines that they stated. Advisors without explanation ended web chat as 5pm. Looks like they don't think about Customers and this is disgusting All cost Dont Use Them. This made me really angry”

Helpful Report

Posted 2 years ago

“Zero support from customer service, paid for transfers had to go looking for my cab that was supposed to be waiting with a name card, and on return he did not even show up so had to pay to get to the airport again, seems a lot of people on here have had the same experience, avoid this company its pants 😡😡”

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Posted 2 years ago

“Awful experience hotel was basic not 4 star as clearly stated on booking food was awful flies on it at breakfast room given was on the street no privacy overlooking others who could see in demanded to be moved no support given by rude staff at Brisa Marina Hotel sillot contact UK Love holidays rep moved us to another room on Monday never shown room told by staff at hotel take it or leave it awful room no privacy with neighbours towels torn shocking moved out to proper 4 star hotel on 10th October on our own as no offer of transfer or further support from Love holidays only a free trip to the caves or where ever we wanted to go to for the day”

loveholidays.com 1 star review on 18th October 2022

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Posted 2 years ago

“Awful company. Have used about 10 times but the past 3, they just do not have any customer service skills. You cannot speak to anyone. We had loads of issues whilst in resort. Their process is for customers to report whilst there. We did. Not one ounce of support. Now home and LH don’t want to know. Sister had same experience last month and I’m embarrassed I recommended them at the time. Avoid”

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Posted 2 years ago

“Awful customer service, avoid this company, they are not ABTA protected and state they will respond to your complaint within 56 days!”

Helpful Report

Posted 2 years ago

“Used this company many times before this summer and I had a good experience. However this July I went to Barcelona with my husband and two small children. All was OK until we were due to fly home. He had return bus collection service ordered with love holidays at the point of booking our holiday. We received the notification of our pick up time. We were waiting for the bus to come and it didn't come. I knew we were an good hour from the airport so engaged with hotel reception to call the bus transfer company twice and they didn't answer. So we had no choice but to order a taxi that cost us €133. We were panicked because at this stage the bus was 50 minitues late and panic set in as we thought that we wouldn't make our flights and now we had two hungry kids due to the time of day. To say it was stressful is an understatement. Anyway when we arrived back home we did look for reimbursement but to be honest an apology to my kids and to my husband and myself for the manner of how we were treated. What we eventually got many weeks later in October was a poor excuse for an apology; a refund of €60.95. Now the way I have been made feel was that we as customers did something wrong but that's 100% not the case. So please DONT USE THIS COMPANY; THEY LACK BASIC CUSTOMER SERVICE AND DECENCY. THEY MAKE THEIR INCOMPETENCE YOUR PROBLEM AND IMPLY YOU HAVE DONE SOMETHING WRONG. SO BE AWARE AND CHOSE A COMPANY THAT DESERVES YOUR HARD EARNED CASH.”

Helpful Report

Posted 2 years ago

“Awful hotel and staff on arrival room awful as was food no support given by hotel booked so we thought 4 star hotel our hotel was not even 3 star shocking”

loveholidays.com 2 star review on 15th October 2022

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Posted 2 years ago

“Awful experience, terrible customer service. Will never recommend using their service. Packaged holiday to Greece and return cancelled with Wizz duly informing LH before my travel, but they never made me aware. Was shocked when I arrived at the airport for return trip but there was none. Several telephone calls later, I was asked to book my return flight back and I’ll be reimbursed. Still emailing and chasing up for the refund since July 4th 2022.”

Helpful Report

Posted 2 years ago

“AVOID LIKE THE PLAGUE Refused to answer a query on the charge for my holiday - overcharged me by nearly £700 and refused to put me through to speak to a human, let alone a Manager. Refused to honour price guarantee. When I asked to speak to a Manager, the 'human' on the live chat called Jade cut me off with a message saying 'I am sorry my answer doesn't meet your satisfaction. I appreciate just how difficult this information can be to accept and hope the next time we speak I'm able to provide a better outcome for you. I'm unable to elaborate further on the details already provided. Enjoy the rest of your day and thanks for contacting love holidays' If only I had been able to contact love holidays! My first experience of booking with them. Never again. Please please avoid unless you have a spare £700 to throw away.”

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Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,368 reviews