loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,367 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,367 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting company first time we used them and definitely the last. All we want is to remove somone from our booking. They keep trying to change the room type, we want to simply keep the same room but have one less passenger. Not only that if we remove the passenger we will not get flight, insurance or transfer money back, absolute con artists. Realise now it will cost them money if we wear to keep the room we booked. Avoid at all costs.”

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Posted 7 months ago

“They soon take your money but as soon as you want to get hold of someone you can’t! A really bad service !”

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Posted 7 months ago

“Absolutely shocking. I added another passenger to my booking 2 weeks ago and they STILL haven't confirmed it. The chat feature isn't fit for purpose, they reply once a day with a copy and paste generic answer. I spoke to somebody on the phone who told me they are having issues with Ryanair's booking system and he has escalated my complaint. Still getting the same answers. I have threatened them with the Press and ABTA. Still no further on. Avoid this company like the plague, they are awful !!!”

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Posted 7 months ago

“Tuck money out of my husbands account. We hadn't book nothing ..wtf”

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Posted 7 months ago

“This company are really good at taking your initial booking and money and that's where the customer service ends. They have rescheduled our flights without telling us after we had confirmed a reschedule. They took it upon themselves to give us flights with an overnight layover in hong Kong when we have children. (This is not what we paid for!) After we sent a message saying we would book the extra night we needed at the hotel this message was clear that it was about the hotel not the flights especially as we had already booked the flights. When we spoke to representatives they wanted to charge us £800 to rebook the flight that they cancelled without our say so. Was told a manager would call back within 72hrs we asked for this in writing we have received neither. I have spent over 3 and half hours on the phone to them and got no where. Will now have to legal advice as we can't afford to cancel and lose our hard earned cash. My advice would be to spend that little extra in the first place as you'll end up spending more with love holidays anyway!!!”

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Posted 7 months ago

“Stay away. Complete scam, they cancelled my flights and then refused to refund my money. Do NOT book with them. As soon as you give them your money, they don't give a damn. This is evident by the fact that their sales like is 24/7, but customer support is Monday to Friday, where they're impossible to get a hold of.”

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Posted 7 months ago

“Booked a last minute trip with love holidays. As soon as I processed the payment I received an email to say nothing will be confirmed for 72hrs… knowing the flight availability was limited I called. Apparently the flights take THREE DAYS to confirm despite me being able to go on the website and book instantly. There is no option to cancel at this point so essentially you are locked in and unable to get your money back. I explained that we were travelling at short notice and that three days is a long time to wait for confirmation but this is in the T&C which are not highlighted before booking. Thankfully the next day the email came and it confirmed the flights had not been available and I could pay another chunk of money to change operator so I could then have the ability to cancel as they had not met the contractual obligation. If you can book direct, do because it’s archaic in this day an age to wait three days for a flight to be confirmed. Customer service is shocking, steer well clear.”

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Posted 7 months ago

“Scammed off money and no outbound flight to start with”

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Posted 7 months ago

“Absolutely terrible, booked a holiday with Love holidays in September, arrived at the resort and there was no booking, no reservation, left stranded without help from love holiday. Terrible experience, no telephone line for help, avoid avoid avoid, better to choose more reputable companies”

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Posted 8 months ago

“I’ve had a very bad ongoing experience. I’m being forced to like it or lump it, basically loosing money or just going with them as no one actually physically talking to me. I wanted to add a passenger and also wanted to “talk” to someone about different types of rooms for us. Only contact u get from love holidays is the chat on app, email or putting a bad review on. When I call I get told that info will get sent to different department and will take 3-5 days. First time it took 6 days, there after it’s just whenever, so stressful. Mean while they tell you that price can go up, very infuriating. Forcing myself to keep the booking as I’m not giving them money for nothing but will never book with them again, they obviously don’t want to talk to anyone.”

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Posted 8 months ago

“Keep away from this company! They are nothing but liars I have been waiting for a manager call back that was supposed to be within 72 hours we are now on day 10 and still no call back! When I ring back the agents come out with more lies saying that I will have a call back today but this never happens I’ve told them my wife’s mental health is suffering badly because of this but they don’t care. It’s a disgusting way to treat loyal customers”

Helpful Report

Posted 8 months ago

“we booked our holiday at the beginning of December, only three weeks later I received an email confirming the hotel, but not airline tickets because they did not have them for us at that time, we were offered a flight at 6.50am, but I refused due to the 3-year-old. we chose the more expensive option to have a flight in the afternoon. love holiday gave us the option of staying in a hotel or giving up. We resigned and since then there has been no contact. After several attempts to recover my deposit, I was blocked. It may be a little cheaper but as long as there are no problems. I DO NOT RECOMMEND and will never use it again.”

loveholidays.com 1 star review on 15th February 2024

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Posted 8 months ago

“Danke für die vielen Infos.”

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Posted 8 months ago

“Worst customer service EVER .rang 6 times to cancel booking .each time told someone would contact me regarding my cancellation. Still waiting in the call. Eventually cancelled through app at a cost to me . NEVER USE THIS COMPANY AGAIN .CROWD OF MOEYGRABBING USLESS PEOPLE . Promise you everything till therr is a problem”

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Posted 9 months ago

“AVOID! They changed my hotel, flights date and even asked me to pay more for newer dates, and the hotel was cheaper on the hotel website!!!! BIG SCAM!!!”

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Posted 9 months ago

“Love holidays please answer these question???? (1) Why are you misleading and miss selling holidays to Dubai during Ramadan Season ? (2) Your glossy write up of the Sofitel Retreat on the PALM does not meet expectations or criteria ? There is no way you can be offering this as total all inclusive drinks package at the time of Ramadan as this is not correct you yourselves should of include the "DRY"package. I have phoned several times to resolve this query and only told we will get back to you, we did ask for our holiday to be moved to a later month when Ramadan was finished the lady said yes you will be fine as will be finished the end of March. Yes you did get back to me by your app offering me a holiday in the same place with additional cost of £500.00 which was totally passed my budget I declined this offer but totally did not cancel. We waited several days and checked the Love holiday app "NOTHING" Once again another phone call to your BOT Sandy which takes quite along time to speak to advisor once we get through we have to explain the whole scenerio once again our last advisor told me it was out of her hands and would pass this to a dfferent level. Another week lapses and no phone call or anything on your app.We call your team once again to be Greeted by Sandy it took me a good twenty minutes to explain our situation once more . I am still no further forward with this horrible dispute to be told the all inclusive holiday to the RETREAT in dubia do not sell alchol at all never mind just in Ramadan But you your selves are still advertising this "All inclusive holidays to DUBAI" What we got advised today is totally not true as we have been in touch with Sofitel and the do sell Achol your advisor has this totally wrong. Our holiday was booked from October last year you have taken 3 payments from my Bank , as now I am still no further forward in getting this sorted. I ASKED YOUR ADVISOR TO PUT ME THROUGHT TO A MANAGER and TOLD NOT ALLOWED. NO EMAILS NOT ALLOWED . How on earth does one have to go to get a sensible answer to this situation from love holidays. Also your Advisor is very very rude and put the phone down on me while trying to resolve the situation. I have never in my life ever heard of a holiday company totally refusing to help you and totally refusing the are not to blame of mis leading information and mis selling a holiday and also putting Down the Telephone while talking how rude. I will await your responses regards to this matter and I will also be seeking guidance from legal team to help me get the bottom of this.”

Helpful Report

Posted 9 months ago

“Can some me please give me or send me email address for L/H Been trying now to resolve a Miss sold all inclusive package to Dubia in Ramadan season in march this year who else out there has been conned by this mis sold package !!!! We are desperate to get some advice. But so far no luck no response totally ignored and”

Helpful Report

Posted 9 months ago

“Ref: LOV7060219U loveholidays - You have been an absolutely disappointing service . Your agents are unable to answer queries or solve doubts via chat or on phone. You then ask us ( your travellers) to email and then we don't get prompt responses. We are chasing every day, multiple times, via calls and chats and we are assured we would be contacted in time. Ultimately we get a response claiming it's too late to make any changes to the booking !! We have contacted, chased, gone all routes to get the booking changed in ample time ! It is completely unbelievable, how you expect the traveller to lose their money and booking due to delays on your end! I am compelled to post this, to safeguard all , who may use them in the future . I would never want to do this, but the horrific , and unhelpful experience from love holidays has been a bitter and very expensive start to the new year for us !”

Helpful Report

Posted 9 months ago

“Me and my friend recently returned from a holiday to Egypt, everything was going fine until we got to our hotel, for some stupid reason love holidays had scheduled us to arrive on the 14th despite our flights and transfer being on the 17th. This ultimately led us to being on the streets at midnight, plus I'm legally blind so my friend is panicking, worrying for my safety. We eventually found a new hotel, and had to pay an extra £580 for a week. We did get a refund for the other hotel, plus love holidays did find us a new hotel but didn't even call us to confirm it, and we couldn't check as internet wasn't available. So we're £580 out of pocket, if communication was better this could have been avoided. Very unreliable, will never book through them again.”

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Posted 9 months ago

“Love Holidays ignoring my booking requests. I have been waiting over a week. The advisor on the fb messenger chat was totally useless. I now request cancellation and full refund. Your customer service is dog 💩”

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Posted 9 months ago

loveholidays.com is rated 1.2 based on 2,367 reviews