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loveholidays.com Reviews

1.2 Rating 2,404 Reviews
4 %
of reviewers recommend loveholidays.com
1.2
Based on 2,404 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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loveholidays.com 1 star review on 13th November 2024
Anonymous
loveholidays.com 1 star review on 13th November 2024
Anonymous
loveholidays.com 1 star review on 12th November 2024
Nahrain
loveholidays.com 1 star review on 22nd October 2024
Dragana
loveholidays.com 1 star review on 22nd October 2024
Dragana
loveholidays.com 1 star review on 14th October 2024
Anonymous
loveholidays.com 3 star review on 5th October 2024
Anonymous
225
Anonymous
Anonymous  // 01/01/2019
Awful experience and we'll never use this disgusting company again ... Turned up in Turkey at our hotel we'd booked 6 months in advance to be told we didn't have a room and they'd notified love holidays we couldn't stay ... Love holidays then without any consulting moved us an hour away to an empty hotel that was an absolute dump. We only booked 5 nights as a treat for my daughter's 13th birthday and it turned out to be her worst birthday she's ever had. We spent the first 2 days with our suitcases still packed, no edible food in the hotel, nowhere near the beach like we'd originally booked and in a totally different part of Turkey we didn't book and wouldn't have booked. We ended up only having 2 days holiday when we were finally consulted and moved to a new more suitable hotel. Calling back to the UK call centre cost me a fortune and was hard work, constantly told it's being sorted we'll call you back in an hour with news to hours passing by and no call. What should have been 5 days celebrating our daughter becoming a teenager it turned into a nightmare we just couldn't escape from. Avoid booking and stick to a proper travel company if you want a decent holiday.
Helpful Report
Posted 7 months ago
Booked holiday and 20 mins after sending form realised I had left 1 passenger of the list of 10 so contacted them immediately in order to rectify this only to be told they couldn't do anything for 2 weeks!!! Then got a message saying enquiry closed. Would never book with this company again
Helpful Report
Posted 7 months ago
Avoid at all costs. The hotel I've booked and paid for is nothing like the pictures online. It's currently under renovation and Loveholidays have refused to move me unless I pay the £721 which is an outrageous admendment fee. Never book
loveholidays.com 1 star review on 15th May 2024 loveholidays.com 1 star review on 15th May 2024 loveholidays.com 1 star review on 15th May 2024 loveholidays.com 1 star review on 15th May 2024 loveholidays.com 1 star review on 15th May 2024 loveholidays.com 1 star review on 15th May 2024
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Posted 7 months ago
Please don't book!! God forbid you have a family Emergency like my Father Dying!! I'm a Single Parent and Love Holidays didn't refund me any of the £1500 I paid for accommodation and flights scam artists!!
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Posted 7 months ago
Changed flying times so we list a day . Also the transfer bus we had ordered for 17 of us told us on the morning we where leaving ,sorry but it's not coming so get taxus for us all 2 hours after they where meant to have collected us.also no rep came near us ,will never use this site again and neither will anyone who ask me about them.
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Posted 7 months ago
This company is a scam. I entered all correct details when booking but their system changed my son's surname by default to match mine. As soon as I noticed I tried to change his surname but I have to pay to change it! Disgraceful.
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Posted 7 months ago
Everything went smoothly and would book with love holidays again.
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Posted 7 months ago
absolutely terrible!!! do not book with them!! once i booked i didn't get much information other then an email to say booking confirmed and get ready for your holiday.... i got to the airport and they told me that we have not been checked in!!! love holidays didn't give us any information about checking in as i believed once you book the whole package with them they check you in automatically as the flights are sitting with them!!! i paid £369 for 5 people at the airport because live holidays gave us 0 information about checking in!! absolutely furious!! i went thru all my emails to check twice & literally nothing about check in!! then as we went forwards to baggage we also had no information with adding baggage from love holidays i had to go on to the wizz air app and add my baggage extras and do it by myself there and then!! people who i know booked packages advised me that they didn't get told no info either so paid £156 for two 10kg wizz priority bags!! no information provided by love holidays once again!!! overall paid £525 at the airport because love holidays didn't advise on check in neither sent emails and i believed when a whole package was booked with them they needed to at least advise us!!! it's totally unfair as we didn't have the flights purchased under love holidays!! absolutely terrible and i would never ever book with them again!!! wasted my money and my time and stressed me out to my core!!!! NEVER AGAIN!! & i advise everybody to not use love holidays fr your going to have problems!!!
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Posted 7 months ago
Booked a holiday online with love holidays, was brought to a Web page saying holiday booking could not be finished online. THEIR own webpage. They said to ring a dedicated team to finish the booking, have screenshot of such. Spoke to Polly, told her we had already tried to book online. Polly assured us we would not be double booked and could proceed with her. Booked holiday and was charged two booking fees. Rang Polly back and she ASSURED me that it was OK, that the money would be back in my account within the hour. Money never came, I have rang them over and over again telling them I hadn't got my refund. In essence they had booked 2 sets of people with the same names going to the same destination at the same time. After many hours, many phone calls, where love holidays have been worse than useless, their only advice was to cancel the payment on my banks end, they went ahead a stole yet more money from my bank. The first payment was due and they again took 2 more payments for the same sets of people with the same name, going to same location at same time, despite the hours and multiple phone calls I already made telling them their was a mistake made. Eventually love holidays have finally admitted to the mistake being their FAULT, yet they still refuse to offer a refund. They acknowledge THEY made the error, yet they tell me to ring the airline THEY used to book the holiday twice. This is UNACCEPTABLE. I should not have to waste more hours ringing the airline I have not had any interaction with, which they used to book the holiday, this is their problem, yet Wendy from love holidays insisted they will not give a refund despite admitting it being their error and says it is up to me to call Ryanair to cancel the airline booking they made in error. I have been trying to call Ryanair and they are looking for blood for me to simply talk to them. It is ridiculous. I would not recommend love holidays to book me a doctors appointment. Will NEVER EVER use this company again. Terrible customer service, terrible experience......AVOID
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Posted 7 months ago
I have booked a trip to Mexico to a hotel in Playa del Carmen and decided to change it to go to Cancun instead to a hotel that it was actually cheaper than the initial one. After emailing them I want to change they come up with a difference in price of £730 even though on the LIVE WEBSITE the hotel is actually cheaper than the initial one.. they advise I need to pay a £25 amendment fee which I am happy to pay but where is the other 730 pounds coming from?? A total ripoff!!! Also when I booked the holiday they “couldn’t confirm my flight” and then emailed they could after one day but I need to pay an extra £200 as it’s now more expensive…. I have called them and they reduced the price from £730 to £450 as extra to pay but don’t understand where they they get this as I should only pay £25 amendment fee or not even that as the first hotel was more expensive than the other one. Ridiculous, don’t recommend at all!!!! Customer service is terrible and they take their time to reply only to come later and say “price has increased”.
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Posted 7 months ago
Absolutely worst worst customer service. My hotel refunded my hotel stay!!!!! These guys kept the refund!!!!! THEY ARE AWFUL money grabbing scum bags!!!!
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Posted 8 months ago
Absolutely terrible company! Quick to take the money but don’t refund us when they change the hotel to a s*** hotel in the middle of nowhere because “hotel wasn’t confirmed” waste of money do not bother with them so unreliable.
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Posted 8 months ago
Scam!! I have just found out the hotel were staying at kids stay for free. So why did my 5 year old cost the same price as me, they even had the cheek to add the option for all inclusive for him when again kids eat free. Honestly, it’s best to look around, use the platform for hotel name etc and go to the hotel directly.
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Posted 8 months ago
I booked a holiday with love holidays to fly out in June 2024 to go to a wedding. After reviewing my conformation the year had changed to 2025. I have rang them around 25 times only to be cut off again and again, after finally speaking to someone the response was: its your fault for putting in wrong year. I said I would not scroll through 14 months to 2025 so must be a error on their side.Then to be told I had to pay 521 for hotel and I had to ring the airline to change the year which I did and that was another 450 pounds. I was under the impression it was a package holiday and this is why I chose it so I didn't have to go through airlines. So it would cost me 950 pounds to change a holiday that's 13 months away. And to cancel the holiday was 1450. What a joke!! Please do not book with this company. Customer service is shocking! Once they have your money that's it!!! They do nothing to help at all just keep throwing added expense at you.
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Posted 8 months ago
I booked an hoiiday with love hoildays and i was placed in a Hotel in Gambia called Badala Park, you should never put people in this Hotel, its not up to basic standards the shower floor was so slippy that i fell at one point, the breakfast was absolutely appalling, this Hotel is basically a dump and need renovating, this Hotel is an accident waiting to happen, my friends who i went with had move rooms on several occasions, i believe that someone needs to go and look at this hotel before placing people in there, all the reviews for this Hotel are all negative, am so dissapointed and that is was over priced, my holiday was ruined because of this .
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Posted 8 months ago
Easy and quick to book. Kept me updated from booking to holiday. The issue is ~ 2 adults/3 kids _ 5 in total. Got to the hotel and they had us in the smallest room with a travel cot for my child who turns 3 in 4 days. The hotel had me down as 2 adults/2 kids and a baby. The travel cot had a hard base so we weren’t even able to just live with it. When I asked for a family room like I booked and paid for I had to pay another £120 at reception and that was the hotel giving me an offer!!! I’m on with someone at love holiday now finding out what happened with my booking and who is refunding the 120 but all their response is they can give me more bedding for her travel cot! Absolute joke! Won’t be using them again which is disappointing as we were already planning on an easter break next year with them!! I called love holidays and a robot called Harsh kept repeating he apologises for any issue caused but it’s not their issue Was contacted by several people from their media team who told me to go to reception and they would resolve it. Went to reception and they had no idea what I was on about. LOVE holiday is a scam. Not helpful and once you’ve paid them they don’t care about their Customers. So disappointing as initially they were fantastic! 2 more holidays to book this year and they will both be with Disney directly. Don’t use B&B hotels or love holidays.
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Posted 8 months ago
If I could give 0 stars I would. I booked a holiday to fly from Glasgow and the confirmation came through as Gatwick. Called as soon as they opened to figure it out, they didn't care and told me I would have to pay the flight difference. I then cancelled the whole booking, verbally agreed and was told the refund would come through in 3 days. I had to contact the airline directly to cancel the flight and confirm their refund because Loveholidays would have kept the money for themselves. I e-mailed them on 7 occasions confirming to cancel the booking and the day before the planned departure I was told the booking is still active and that I won't be able to get any refund (£1,400). Avoid like the plague. This company is an absolute scam. They still have the refunded amount from the airline, and haven't processed any refund. The sheer incompetence of this company is mind blowing. I am disputing with my credit card and will be filing a complaint to the ombudsman / civil aviation authority about this. AVOID Loveholidays!!
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Posted 8 months ago
If you go on 'any' destination with them, you will end up crying.
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Posted 8 months ago
Absolutely horrified with the service and the absolute robbery of loveholidays. I requested to change dates of my holiday. First of all I was told I have to contact the airline separately, from what loveholidays advertise it should be a package holiday, which is why I booked as I prefer to do a package so I don’t have to contact airline separate. I think it’s extremely unacceptable that I am being told my holiday is an extra £585 and then £300 for flight to change to change exactly 2 weeks after original date. My flight is exactly the same flight as it was just 2 weeks after and my hotel is the same but 2 weeks after. I have looked on Loveholidays and I can find the exact same holiday for the same price I was originally paying for it. I was paying just over £900 for my holiday so paying an extra £800 to change dates is just absolute daylight robbery. I have received no breakdown whatsoever for the extra costs, there is simply no answer as to why they have added an extra £585 onto the booking. Then to be told I have 48 hours to respond or my amendment request will be cancelled. How am I supposed to pay the price of a whole new holiday or nearly my holiday price to cancel? I totally understand having to pay more to change dates however I’m paying an outrageous amount, basically paying for another holiday for the change of 2 weeks later. I am then told I can cancel for £521? I understand a cancellation fee too however I shouldn’t be charged so much to change dates to begin with.I am being robbed either way and I am extremely unhappy and will not be paying any of these fees or using love holidays again.
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Posted 8 months ago
Think twice before booking! You might think you found yourself a good deal however, as soon as something goes wrong they will reimburse all the extra cost to you so end up paying £500 than originally thought! Me and my partner had absolutely shocking experience. We booked our holiday early in November for a reasonable price. However, the flight got cancelled shortly before departure and they are asking us to pay £560+ extra for an alternative flight! We were given only one alternative flight despite of many available for different days. The staff is really unfriendly and unhelpful. They asked me to check Skyscanner myself and didn't bother to give me any flights for the days I asked. They take absolutely ages to reply and throughout this time prices go up and you end up paying even more! It was a matter of urgency to ensure prices won't go up any further and they're taking 2 working days to even bother replying. Their lines are paid and with massive queues so calling them was not an option unless you want to waste an hour waiting and pay £50+ phone bill. On live chat they could not make these changes to the booking. The price quoted for all the changes made was more expensive than on their website so it would be cheaper to cancel and rebook with them as they probably charging an administration fee for changes to your booking although you didn't ask for any! Not even a small discount offered for the inconvenience and ruining our holiday. Please save yourself all the stress and avoid. Sometimes it's better to book more expensive holiday but a reliable one with travel agents taking care of you if something goes wrong. At this point I travelled with most of the major providers and honestly never had such a bad experience. All potential issues were always quickly resolved and no cost added. Sadly it's not the case with loveholidays. I'll never use loveholidays ever again and I'll strongly discourage all my friends and relatives by sharing this horrible experience. After reading some of the reviews you can realise that flight changes shortly before departure and charging customers shocking amount of money is a very common issue so think twice before booking. I never came across people who care less about their job than them... My perfect holidays got cancelled in the end.
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Posted 8 months ago
loveholidays.com is rated 1.2 based on 2,404 reviews