loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,369 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Woeful customer service. Agreed upon a figure for a refund and since then (5 weeks ago) they have seemingly done all that they could to avoid actually paying the agreed refund. Every time I call I get a different reason as to why it hasn't been processed. The last time I spent 2 hours on the phone. At the end I was promised a call back with an update. There was then no call back.”

Helpful Report

Posted 2 years ago

“Avoid completely, Ryanair changed our flights 3 times. The last change being a whole day's difference Love holidays would not refund the cost of the accommodation for the one night we would be losing to Ryanair changing the flights. We booked a package holiday but had to liaise with Ryan Air ourselves. Got cut off 5 times, not spoken to one customer service agent who actually cares and is helpful at all!!”

Helpful Report

Posted 2 years ago

“Not very good customer service and changing a passenger as the will not refund you the money back. As they are not part of ABTA they can't help. Don't use or make sure everyone in your party will actually go.”

Helpful Report

Posted 2 years ago

“I have always had a positive experience with love holidays and have booked over 14 holidays with them. From reading the 1 star reviews, it is not Love Holidays fault, but the consumer who has not read the terms and conditions properly, lost money and are venting their frustrations! I have had 4 holidays cancelled due to covid and have recieved refunds or credit note each time. I cancelled my most recent trip myself due to new restrictions as I am an NHS nurse as cannot have time off to isolate whilst waiting for PCR tests, and as the T&C`s state, I would lose my deposit and have to pay a cancellation charge. But I knew this when I booked HAVING AGREED to the T&C`s when booking. Customer service have always been helpful. Will not hesitate to continue using.”

Helpful Report

Posted 2 years ago

“We have had to amend our holiday to New York this week due to covid changes and work commitments! We spoke to a few agents who were helpful but one called Leanne went over and above! Amazing person so friendly and so helpful and sorted us out! Thank you to Leanne for such wonderful customer service! Excellent! Jessica Hodges”

Helpful Report

Posted 2 years ago

“4 of us paid a deposit of £39.00 each, and decided to cancel due to covid restrictions and an event we were going to was cancelled, trying to cancel our booking was a total nightmare!! Talking to a robot was like pulling teeth, then after 5 attempts waiting for live chat, we were charged £160.00 each to cancel our holiday!! Please make sure you read the terms and conditions..would avoid completely!!”

Helpful Report

Posted 2 years ago

“We Love Holidays not This Company. Do not Use This Company In The Present Climate. They Are A Third Party Agent Not a Package Holiday provider as their advertising implies. Most often they use Airlines and transfer providers who will not allow changes without very high costs. We paid £473 by way of deposit. The airline would allow us to change flights and dates at a cost of £240 on the flight booking arranged by Loveholidays costing £348. Even though we booked only only weeks ago (admittedly before the latest covid) advice) if we cancel we will lose all of our £485 deposit and still owe them £11.70 for that pleasure. We are pensioners in our late 70's and early 80's we booked on the telephone with their draconian terms and conditions being forwarded by E-Mail after the event. AVOID ! AVOID! AVOID !”

Helpful Report

Posted 2 years ago

“I have had to cancel a holiday for next year as my wife has covid even after all her jabs and with a new variant around she will not travel out of the country now. I cancelled with Love holidays and they charged me another £40 plus on top of the £500 plus I paid and will now give any back. This company is a disgrace and a bunch of thieves. I am a Pensioner and this is disgraceful way to treat people. DO NOW USE THIS COMPANY AT ANY COST.”

Helpful Report

Posted 2 years ago

“One star as I can't give minus feedback.. DO NOT USE THIS COMPANY... Booked for 2 weeks after the first 3 payments suddenly my hotel was no longer available and the "alternative" was 25 minutes in a different resort.. Cant call them, The chat bot (after waiting for nearly 2 hours) got me through to "someone" I was told they would fix it and to wait for an email. the next email I got was to tell me my change had been accepted. Cant cancel as these FUCKERS cant get the flights back and it doesnt fall under easy jets cancellations. DO NOT USE THEM!!!”

Helpful Report

Posted 2 years ago

“Booked a holiday with them and travel restrictions changed in my destination country afterwards. They refuse to refund me the cost point blank quoting their terms of service denying responsibility. When I informed them those terms completely contradict what they advertise on the website which is that they give full refunds to people if travel restrictions change due to COVID making them unable to travel they did not address the contradiction. First agent on the phone hung up the phone on me and got irate speaking over me when I simply tried to calmly explain the contradiction in their terms as advertised. I have been left having paid for a holiday i cannot legally go on and if I could give them 0 stars I would.”

Helpful Report

Posted 2 years ago

“My wife made the simple mistake of putting her first and sir name the wrong way round. We contacted Loveholidays straight after just to swap the names no problem you'd think but no £60 charge for what 30 seconds work on a computer. We won't be using them again.”

Helpful Report

Posted 2 years ago

“I booked tickets on 18th November. I entered booking reference on Emirates website while advisor on phone as I wanted to make sure it was legit. The passenger details and flight number were on Emirates website, so I made the payment. Later on evening checked Emirates website and all booking had disappeared. Rang numerous times, emailed them, no response. Rang Emirates who advised booking created on 18th, tickets issued but loveflights than voided booking and no other booking created. So we have no tickets, can't get through to loveflights, they have our money. Claiming under section 75 chargeback but they have got away with it. Police won't help, definitely newspaper needs to be told. I will report to watchdog too. Be aware, it's a scam.”

Helpful Report

Posted 2 years ago

“After going to the Grand Hyatt Hotel, Dubai for a 12 day holiday, whilst the hotel, service and staff were of the highest quality, sadly the T's & C's for the 'All Inclusive' package were a joke and a complete letdown. We raised the subject with the hotel and with the local Love Holidays rep, who basically refused to come to the hotel to discuss the issues face to face. I wrote to the company on return home and after one week, I still haven't had an acknowledgement or response. (I know it was delivered and read by the recipient) Very poor service I'm afraid.”

Helpful Report

Posted 2 years ago

“Nightmare of a company, book your own flights and hotel/apartment. Left completely stranded by them in Tenerife in September, the hotel was closed down and they never informed me. It was 10pm at night and had to ring hotels in the area for vacancies.”

Helpful Report

Posted 3 years ago

“I’ve pu a deposit down for a holiday 5days ago haven’t received a lov reference number so no one will talk to me going to contact newspapers about this company I’ve lost 200 pounds and no one can tell me if I have a holiday booked .”

Helpful Report

Posted 3 years ago

“Please be aware that these are not package holidays. We booked an holiday with these guys and later the airline changed our flight date so we contacted Loveholidays and they wanted to charge us an additional £100 to change the date of our hotel by one day to match the new flight dates for no fault of ours. Alternatively they could put us on another flight on the original date from the other end of the country for an additional £137, so cancelled holiday for a full refund. We have absolutely no confidence that this would not happen again in the future so will never book with them again, let's see how long it takes to get the refund!!”

Helpful Report

Posted 3 years ago

“Very poor customer service, won't answer calls. They have the silly chat which is not even a person on the other side.. Rubbish phone service won't recommend it.”

Helpful Report

Posted 3 years ago

“I would give no stars.... Awful company. Lied to us... Make up prices as they go along, took holiday payment when we told them not to as we were thinking about the added costs they came up with that made no sense. Still waiting for money back and they not replying to our emails. AVOID!!!”

Helpful Report

Posted 3 years ago

“Absolutely horrible company, what a joke of a "Customer service" ethos. Accidental booking followed by 0 ways of contacting the company. Stay as far away from this booking platform as you can get.”

Helpful Report

Posted 3 years ago

“one star is too much for this company. they are z nightmare and totally useless. I booked way back in March to go to Rome in Sept. shortly afterwards Ryanair cancelled my flights. love holidays completely washed their hands. they have not been at a helpful in helping me.get2my money back, even although the money WAS PAID TO THEM. the only way to.communicate with them is live chat. I have since found out they are no longer a member ABTA AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 3 years ago

loveholidays.com is rated 1.2 based on 2,369 reviews