loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service non existent contact non existent No refunds as yet package was booked but have to sort the mess out ourselves. Used to give a 5 now a 0 appalling do not use this company”

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Posted 4 years ago

“Sick of them. Taking them to court”

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Posted 4 years ago

“staggering inept, almost corrupt and simply not fit for purpose”

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Posted 4 years ago

“Absolute joke of a company. No communication 0 customer service. RIP off. Thieves.”

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Posted 4 years ago

“No way of contacting them had flight money refunded but not hotel refund which they said I would get no answer to emails and live chat a complete waste of time holiday was 1st June used them last few years with no problems but never again had to give them 1 star but they don't deserve any.”

Helpful Report

Posted 4 years ago

“Same lies different day, refuse to acknowledge there is a problem. They do not communicate via email ignore messages in the inbox. Take money even when your holiday is cancelled and generally pass the buck where they can.”

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Posted 4 years ago

“Never again. Due to fly monday have heard nothing from them . Only I went into manage my booking its saying holiday cancelled and contact airline directly to change dates. Strange thought they are letting me book the same hotel if I start a new booking!!! Only cancelling full holidays up to 5th july but I'm due to travel at 6am on 6th. No way of contacting them. They will not be in business much longer with how treating people”

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Posted 4 years ago

“Poor customer service. Don't respond to emails. Cannot get hold of them. I booked a package holiday. My flights are cancelled and the hotel is not opening this year but inspite of me repeatedly emailing they won't confirm whether my holiday is cancelled and I will get a full cash refund.”

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Posted 4 years ago

“They do not communicate or reply to emails, direct messages or twitter. Disgusting wait time for live chat and no reply on the phone.”

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Posted 4 years ago

“Utterly shocking”

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Posted 4 years ago

“An absolute shocking company. Refused to refund and thanks to my bank, they refunded my cash. Please avoid.”

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Posted 4 years ago

“My hotel is closed for the rest of the year , no correspondence from love holidays at all !! Disgusting the way they are selling a package Holiday and insisting your not entitled to a refund on flights . Bankrupt them , they don’t deserve future holidays booked with them”

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Posted 4 years ago

“Everything! Lack of communication”

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Posted 4 years ago

“They are a disgrace! Do not book with them unless you want to loose all your money.”

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Posted 4 years ago

“Complete and utter shambles of a company robbing customers of their hard earned money and leaving them with parts of packages and other parts unavailable or cancelled no communication or correspondence from so called staff you should be able to give zero stars this company should be made cease trading!!! Do not use this company”

Helpful Report

Posted 4 years ago

“Atrocious company. Have sat on my money knowing full well a) my hotel is not opening b) we are not allowed in Greece c) my airline has refunded them a month ago. Will never use this company again! Ever”

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Posted 4 years ago

“This holiday company are a bunch of crooks. They switch their phones off, won’t answer email, ignore resolver and WONT refund your money. They lie and lie but we’re happy to take your money. Never ever have I been treated like this by a company and I will never use again. Been waiting for my money since March, we are now in July and nothing!”

Helpful Report

Posted 4 years ago

“PLEASE complain to ABTA - it is easy to do. Insist on your flight refunds from Loveholidays as it was a package -THEY booked the flights and whether or not they have got it back from the airline is irrelevant - your contract is with LH. Also use RESOLVER. If ABTA staff do not deal with your issue in a timely manner, go to a manager.”

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Posted 4 years ago

“Our holiday was due on the 18th may,, it was cancelled , were told we would get our refund when they got the money back from easy jet , they have had the money from easy jet , but still no refund ,,,”

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Posted 4 years ago

“Absolutely disgusting customer service. We are due to go to Crete in 10 days, we received an email from jet2 a couple of weeks ago saying the flights were cancelled. We have not heard from love holidays and have tried messaging them but had no answer and no other means of contact. Jet2 have emailed again saying they will refund in a couple of days. We are concerned they will refund love holidays as we booked as a package and did not pay jet2 direct. My niece booked A package holiday with jet2 And was due to go 21st July she has already had a full refund. We will never use love holidays again.”

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Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews