loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,369 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BOOK WITH THEM OR BE FOOLED BY FAKE TRUST PILOT”

Helpful Report

Posted 2 years ago

“My update , I booked a holiday with them in Oct like many falling for tye fake reviews, they are completely heartless and destroyed my holiday refused to refund me. I complained to consumer rights , they won't respond to them in UK or Ireland. I was informed they have moved their head office to Sweden.. a complete scam ..please don't fall into their trap. Being a single mom..I worked so hard in order to have a few days away with my kids.. but now I have lost my money and there is no holiday. Also if they book your airport shuttle.. let me warn you , I contacted the shuttle company rhey checked the ref for the shuttle booking, it didn't exist..they checked again with Loveholiday ref it didn't exist.. they changed my hotel twice .. which means you might land with no airport transfer and no hotel 😂”

Helpful Report

Posted 2 years ago

“Absolutely useless. Will never use this company again You can’t communicate with anyone and they keep sending you to their ‘manage my booking’ app where they close your query if you dont respond fast enough. Nothing but stress and anxiety caused, very disappointed and disgusted.”

Helpful Report

Posted 2 years ago

“Dreadful experience. Zero customer service. Cost me an additional £900 to change an error caused by the website with NO HELP AT ALL from Loveholidays. I booked a holiday back in early February for an all inclusive stay at a 5 star Hotel in Tenerife.As our dates are approaching and I was still awaiting notification to pay the full amount £3017 - having to date paid £720 - I checked again the online details. It was only then that I found that the booking was for 2023 not 2022!! Normally you cannot even book a holiday over a year in advance as the flights are not available! This should not have happened! It was then impossible for me to contact any human at Loveholidays. The automated phone system does not allow anyone through unless you can provide a booking reference with a departure date within 4 weeks. You are therefore left to try to sort it out through the Manage you Booking portal, and the website will have nothing to do with any flight changes. Having discovered then that I could not cancel the booking without losing all the money, and after waiting online for the very unhelpful chatbot system for hours, I had to try to navigate the changes myself. Changing the flights at my own cost - an additional £180, and then changing the hotel through LH website again. It was this process that demonstrated to me TWICE that LH online system changes the year of booking as you go through each page confirmation. Twice I got to the final page - obviously now triple checking all the details every single time I entered them - and TWICE THE SYSTEM CHANGED THE YEAR FROM 22 TO 23! Although I did finally manage to negotiate all of this myself, it took many hours, and cost me an additional £900! I have been through reviews of LoveHolidays on the various sites, and I am not the only person to have experienced this. I’m extremely frustrated, and extremely disappointed. to summarise - no LIVE CHAT available. No telephone/human contact allowed. no reply to my emails”

Helpful Report

Posted 2 years ago

“Love holidays more like Hate holidays The worst company ever, after they take your money online they don’t answer calls or message back , please please please do not book with this company they are all frauds all they do is take your money without providing a service. You can’t get through to them via phone or messaging….total scam I tried to change a spelling mistake on the ticket but they asked for double the ticket price . I wish I could give them zero stars but had to select 1”

Helpful Report

Posted 2 years ago

“Awful experience - do not book with this company. It's easy to book online, but if there is then a problem it's impossible to contact anyone human at all ever! Their one;ine booking system which I used to book a £3k+ holiday, automatically changes the year date at the final stage of the process so my holiday ended up being for for 2023! To change it cost £800 - and whilst changing it and having to rebook my flights again myself (as LH will not make any flights changes at all) having entered in the new correct dates and year - the website changed the year again from 22 to 23 at the last stage! Twice I had to go back and amend. This is a scam.”

Helpful Report

Posted 2 years ago

“SCAM- stay away! I booked with confidence on their convincing website, trusting positive reviews on trustpilot. Flights was cancelled in the last minute ( my place on the flight apparently, not the flight..). Couldn't contact them for a week, airline said they can't refund me because I booked with loveholidays. After about 15 hours wasted on the online chat, someone managed to tell me that they are not trained to help me...Loveholidays made 7k from us not going on holidays. I left a bad review on trust pilot, it was quickly followed by fake 5 stars reviews, and my one star review was removed....Looks like they always win...They are the bot specialist of scam.”

Helpful Report

Posted 2 years ago

“Dreadful company, total scam. Flights cancelled, can’t get through despite numerous calls and being left to wait over an hr. If we cancel we lose half the money even though there is no option or alternative to get to hotel.”

Helpful Report

Posted 2 years ago

“everything on their website is a lit, money back guarantee, lie, Atole protected lie. After realising it was all of a scam, I asked for a refund ( I paid for the most expensive insurance, flight in 4 weeks), they say they are keeping my 5k!!!!!! but I can transfer the flight, ask for a flight transfer for in 1 year time ( and they want another 4 k for the price difference?).....please someone help get my money back! This is a huge scam, and they keep boting fake 5 stars review non stop on trip advisor.”

Helpful Report

Posted 2 years ago

“Awful customer service. No actual number in orgent situation. If lucky to get through, they simply ignore you!! After sale service? ZERO”

Helpful Report

Posted 2 years ago

“The customer services are the worst I have ever come across in a company. The automated Bot they have running it is beyond useless and when you finally get through to a human they keep you on hold for well over an hour. Beyond this, they have charged me over £580 for a holiday to Italy, but haven't paid the hotel I was due to stay at and have severed relations with them without informing me. I had to call the hotel directly to see if there was anything I could do, to which they said they haven't had a single penny from Loveholidays and have had just as a horrific experience as I have. I am now due to lose a lot of money, after losing a lot of time and effort, based solely on Loveholiday's incompetence and false information.”

Helpful Report

Posted 2 years ago

“I booked with them after reading positive trustpilot reviews. Then realise it was a scam ( despite a website that convince you to book with confidence, Atol and insurance won't apply to bookings, nobody to help you once they took your money,...and if you write a negative review, it is immediately followed by dozens of fake 5 star reviews...part of the scam.”

Helpful Report

Posted 2 years ago

“just wrote a bad review on trip advisor, and it was quickly followed by 3, 5 stars reviews ( I now understand those reviews are from them). Has anyone ever managed to speak to someone or get their money back? I have been trying for a week. Absolute scam.”

Helpful Report

Posted 2 years ago

“Been asking for someone to contact us from love holiday over 6 weeks ago and to date nothing . Everything you post a bad review on trust pilot within minutes the would receive 6to 8 positive reviews so obviously their staff are posting these reviews to keep their ratings high . Only on trustpilot they have 4.5 stars . Their FB and Twitter page is inundated with negative reviews and not replying to customer seem to be the most common with not refunding monies owe Plz DO NOT USE THIS COMPANY”

Helpful Report

Posted 2 years ago

“Dis not advertise that facilities were not open in hotel at time of our stay.”

Helpful Report

Posted 2 years ago

“Had a issue with my booking and I have been waiting over a month to speak with someone to resolve this and still no effort on loveholiday part REIMBURST US OR GIVE US A CREDIT NOTE BUT U REALLY NEED TO CALL US VERY POOR CUSTOMER SERVICE ,AND EVERYONE WHO COMPLAINED ABOUT LOVE HOLIDAY HAVE THE SAME EXPERIENCE . U NEED TO STATE ON YOUR WEB SITE THAT YOU DONT COMMUNICATE AFTER PAYMENT IS MADE . JUST RING US plz”

Helpful Report

Posted 2 years ago

“Very very bad. I feel like I was scammed.”

Helpful Report

Posted 2 years ago

“Holiday falsely advertised. Hotel no fault of their own did not have any of the facilities available due to being out of season. They had notified 'Love Holidays ' who had not passed this information on at time of booking which was misleading. Taken no responsibility for this. Will never book with this company again!”

Helpful Report

Posted 2 years ago

“The hotel was not as described asked to be moved didn’t hear a thing.”

Helpful Report

Posted 2 years ago

“Absolutely terrible... customer service they will only talk to you when making the booking. After that you are on your own. You have been warned!!”

Helpful Report

Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,369 reviews