loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a stunning villa in Kalkan privately but booked through Love Holidays a 3 night stay at Lykia residence and Spa for the last few days. Received a message from hotel That this had been cancelled by Love Holidays and our room given away. So, we have been left stranded in Kalkan with no where to stay. We had already paid Love Holidays for these 3 days. NEVER EVER EVER AGAIN will I book anything through this company again. No phone no. to ring and no access to Live chat. Absolutely appalling. WARNING!! Never book with this company, they are COWBOYS!”

Helpful Report

Posted 4 years ago

“absolutely a disgrace. this is supposed to be a travel agency that ensure your holidays go well...however they are compeltely uselss. their systems do not work (they say there is no availability but then you call teh hotel and the hotel has availability). I had my flight rescheduled by the airline and they were absolutely uslesee so i had to pay for a the rebookign and for the transefs that were already included in my flight. DO NOT book with them. they server to go out of business”

Helpful Report

Posted 4 years ago

“in general, the holidays went not bad, with the exception of a few moments. We ordered one hotel, three days before departure to Turkey, an e-mail came with the change of the hotel, the first one was closed due to covid 19. We fly to Turkey! Arrived, met, took a minibus to the hotel. We arrived but we are not on the list of this hotel. On the hotel car we went to another hotel of this chain, we are not there either. So three times changed the hotel in the end we were placed in the first one, where we were first time. We are resting ... the hols went well except for the restrictions due to covid19. Three phone numbers were placed on the transfer vouchers by which you need to call 24 hours before departure and find out what time we will be picked up from the hotel. I was ringing all day long , none of the three numbers answered. I thought that in the worst case, we would take a taxi to the airport, but at the reception they said that at 2 am there would be a transfer to the airport from another hotel. The plane leaves at 6 am, we were waited our minibus until 2 pm, then we were taken by the hotel car to another hotel where the bus took tourists from Poland. I agreed with the driver for little money and he took us. Thanks God we got on the flight to London. I don't want to hear the name of this company anymore.”

Helpful Report

Posted 4 years ago

“I will never use Loveholidays again. They block all ways to contact them, are slow to respond and can't give a straight answer. When the pandemic is over people will remember the way they treated their customers.”

Helpful Report

Posted 4 years ago

“Don’t use this company. Still waiting for a refund since March 20. Their customer service is totally unacceptable. Will never use again.”

Helpful Report

Posted 4 years ago

“We are still waiting for our refund for our holiday in March, we didn’t go on due to COVID-19. LoveHolidays customer service is totally unacceptable. They are so difficult to contact. Will never use them again.”

Helpful Report

Posted 4 years ago

“THEY CANCELLED MY STAY BUT KEPT MY MONEY”

Helpful Report

Posted 4 years ago

“This is not trustworthy company, they selling holidays that do not exist and delay comtact with customer. My flight was changed and when I contakted them to amend my bookings I found out that the hotel is closed until January. They sold me holiday while they knew that this hotel is closed. They did not make any effort to inform customers about hotels closure and delay contact about refunds. If there are any doubts I have screenshots from live chat with their customer service to confirm my review. If I woudnt ask I would go and spend my holiday on the hotel doorstep with children. Massive disapointment.”

Helpful Report

Posted 4 years ago

“Do not touch this company with a barge pole. Insurance companies have informed me they are the RyanAir of travel agents when trying to get refunds. They will use any tatic to not refund so you have to go to the insurance company. Even to the extent they told me they had sent a message to my mobile even though they didnt have my number.”

Helpful Report

Posted 4 years ago

“DO NOT BOOK A HOLIDAY WITH THIS COMPANY I can only assume Love Holidays will go bankrupt very soon as no one is going to want to book with a holiday who no longer are a member of ABTA in these difficult times of travelling with Covid in the world. You need to book with a company who are efficient organised HONEST and put the customer first. Love Holidays is non of these things. I booked a holiday in Dec19 for travel 19Apr20. The hotel part was a fully refundable reservation outside 24hrs before arrival Yet they kept my money until June. The flight portion was with Ryanair. I organised my own refund directly with Ryanair as instructed by Love Holidays. Ryanair finally sent a full refund to Love Holidays on 28Aug20. I have spent hours on the live chat queue to speak to Love holidays to ask for my refund. They avoid answering the direct questions with what seem to be pre-written answers and consistently lie saying they have not got any money in their account to send to me as it has not been received from Ryanair. This seems to be an attempt to make Ryanair look bad. Whereas although I have had to wait for far longer than would be normal for a refund for a cancelled flight at least Ryanair have actually been honest and not made promises they can not keep. IMPORTANT INFO re if you are still waiting for a refund from Ryanair.......You can now go on Ryanair's own website and provide them with info like your id, a bill with your address on it etc and they will action the refund directly to you, the customer, even if you have booked through a 3rd party. Unfortunately for me as Ryanair have already sent my refund back to Love Holidays I can not use this. But I hope my info may help others get their money back. Please just do not book a new holiday with Love Holidays as they are a terrible company who seems to be making their poor staff have to lie and cut off live chats that you have waited for hours to have to avoid a customer direct questions. Good luck in getting your money back and I hope my advice helps”

Helpful Report

Posted 4 years ago

“Didn't want to give 1 star. Just because Loveholidays has left ABTA does not alter the fact that if customers booked package holidays before they did this, then the contract between the travel company and the customer stands and customers are still covered re their original booking prior to Loveholidays quitting ABTA. They do not seem to have any logic, just want to get out of refunding customers. As for having patience and waiting for this Company to do the right thing, well I think Hell would freeze over before that happened. Seems odd that every now and again they are give good star ratings, when no one can get in touch with them, only by occasionally spending hours waiting for a chat line to pop up and then often being fobbed off or disconnected. No telephone line either to contact them. Are they writing the good reviews themselves ? How can it be only the favoured few get through, get a refund and are very satisfied !!!”

Helpful Report

Posted 4 years ago

“I booked a holiday in January 2020 for travel 5th September 2020. Flight was cancelled and so love holidays contacted me to offer change or refund. I opted for refund. Flight was with easyjet who I dealt with direct and they refunded love holidays the flight cost, love holidays have since paid this to me. I have today received refund receipt from love holidays for hotel.. I did not need to contact love holidays they kept me informed & kept to their side of the deal. Happy enough! Sorry for all those that haven't had a good experience. Patience is a virtue & in these times patience is greatly needed.”

Helpful Report

Posted 4 years ago

“Shysters and liers, i had to resort to court action. Im afraid this is the only way. Got full refund plus court fees.”

Helpful Report

Posted 4 years ago

“Had my package holiday cancelled a week before departure. Been told I need to chase my own flight refunds because ryanair are a stand alone airline. LH have only refunded my hotel so far and have broken the law with regards to my full refund. Customer service is zero, if your lucky enough to get through on chat, it sounds like they're typing from a script. I will never book with them again , im over £1200 in flights out of pocket. I would definitely stay away from this company. Disgraceful. Disrespectful. Uncaring.”

Helpful Report

Posted 4 years ago

“Still waiting for refund from May ,excuse after excuse ,hours on live chat ,had letter returned after sending it registered post .Dont wait your time would be my advice ,just claimed it back from my credit card ,just a load of thieves ,i don’t know how they sleep at night !!!”

Helpful Report

Posted 4 years ago

“Avoid this company like the plague total rip-off”

Helpful Report

Posted 4 years ago

“Do not expect to get your refund in full or in time! My flights were cancelled due to covid and they made me wait 3 months to only get a partial refund which only covered my accommodation. I was literally chasing them everyday for a refund for my flights (which was over £1200) and they kept telling me that they are waiting for this amount from the airlines even though the airlines confirmed to me that they are not responsible for this so they kept lying to me. I have to wait hours just to get through to someone who can never give me an answer. I am still waiting for this amount!”

Helpful Report

Posted 4 years ago

“Loveholidays are thieves. Do not book a holiday with this fraudulent company. They do no pay refunds and make up excuses to avoid paying even though they are legally obligated. I would advise any potential customer to shop for a holiday elsewhere.”

Helpful Report

Posted 4 years ago

“I booked a holiday to madeira with love… I booked a holiday to madeira with love holidays when i booked the price of the were cheaper after five days with no contact or booking confirmation i finally got in touch on there live chat only to be told the price had changed and that i could cancel or pay the difference they did agree to pay some of the price so i agreed to pay the rest which i was ok with no on the Saturday afternoon before we were due to fly on the Monday we received an email telling us to fill in relevant forms for covid which was fine until i read further to see that we would need proof of a negative covid test although we did phone about we were unable to do so i canceled the holiday on there web site unable to communicate with anyone they emailed me on the Sunday to say that i would not be getting a refund when i eventually get in touch with them i was asked what i want i said i would like be refunded they said no i would not recommend this company to anyone so i say just be careful who you use at this moment in time”

Helpful Report

Posted 4 years ago

“First booking paid for luggage but was not appearing on booking or airline....spoke to online chat, told me it was fine. Still worried so went back online chat to be told this time it wasn't right...so 3 hours later and 3 advisors later told they would sort it. 2 days later still not heard, due to fly in 2 days at this point, chased up again and finally got luggage added to booking. Second booking I made to Turkey, BEWARE!! If you book a transfer with love holidays (in this case our transfer shuttle was with hotel beds slu-shit company!!) then your flight ends up being late or in our case a 2 hour queue at passport control, they take no responsibility if you are out of your time slot for your shuttle/transfer and you are expected to wait for another shuttle (if available) or pay for your own! We arrived for transfer to be eventually greeted by a very rude man accusing us of being late. He said the shuttle had gone as we were late and the next one was for the customers due in at 1am and we were to wait for that ( another 3 hours away potentially if that flight also had to get baggage and queue at passport control!!) he was very rude and argumentative and had more interest in the customers that weren't here yet than the ones stood in front of us! We paid for a taxi in the end thinking love holidays would refund for the original transfer....No they did not, said it is not their problem if we ate late for transfer even if circumstances out of our control and we would not be refunded! Appalling customer service, pay for a service expect to get it and not be treated like that!!! Avoid!!!”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews