loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,403 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,403 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company caused me and my partner to have the worst holiday experience ever. They then put the blame on to us. DO NOT GO WITH THIS COMPANY IM WARNING YOU IN ADVANCE.”

Helpful Report

Posted 4 months ago

“Stay away if you can, there are so many other agencies you can try. We used Love Holidays in the past and never had an issue, but this time it seems that there is no humanity left in this world. We booked our holiday in February to ensure everything is ok. A month before our holiday our Hotel was cancelled, we did understand the issue that was with live holiday and the terms and conditions but love holidays had no compassion for our case, my family booked rooms in the same hotel through other agencies and never had an issue we were the only ones cancelled as we trusted Love Holidays. We explained that we cannot accept another location as we have our family traveling from other countries and we are all booked in there for a wedding and we want to be together with our family. We gave them so many ideas for how to help us having a room in the hotel we needed, but they refused to assist us when it came to money. So of you don't want to ruin your entire holiday stay away.”

Helpful Report

Posted 4 months ago

“We use Love Holidays every time as the booking process is so easy..we won't go anywhere else, they are our 'go to' site, exceptional!”

Helpful Report

Posted 4 months ago

“Booked 4 star hotel in tenerife. Got there nothing like what advertised on their site tired, shabby, no air con, rude staff. Contacted on live chat asked for contact no or they contact me blanked. The rep was no help at all and rude. We ended up having to leave and book another hotel. Love holidays refusing to give any help or refund. Do not book with worst company to deal with when something goes wrong.”

Helpful Report

Posted 5 months ago

“We have previously booked several holidays without issue but that is where it all goes wrong. The minute you have an issue with a part of your holiday, our was a cancelled flight several hours after it should’ve taken off they do not want to know. Despite several calls emails and online chats they fob you off. We were told by British airways that we were entitled to refunds but as the holiday was booked and paid for through loveholidays they have to request the refund. Loveholidays have refused point blank to accept this despite their claims on their website. Would never use again !!”

Helpful Report

Posted 5 months ago

“Myself and 2 girlfriends went on what we thought was an 8 day, all inclusive 5 star holiday to turkey as part of a loveholidays package that cost around 2000 euro in total. Turns out the hotel had actually zero stars (loveholidays lied on their website), was filthy, unsafe and actually dangerous as the male staff followed us around After barricading ourselves in our dirty rooms, we ended up paying for our own flights home the next day and spending the night in the airport rather than stay in the hotel. This after spending hours on the phone to loveholidays and getting nowhere. All 3 of us were sick in the airport after eating only 2 meals from the hotel food. LoveHolidays were no help, offered a 50 euro refund.... Just dont book with love holidays and very much do not ever stay in the Otium Senses X Life Hotel, Dalaman”

Helpful Report

Posted 5 months ago

“Stay away from this company. I booked a holiday package to Lanzarote, costing 3.4K, paid in full. 2.5 weeks before the trip I received a message that they could not book this and asked me to pay an extra 1.3K. The most frustrating thing is that on their site they keep advertising the package with the original "lower" price! Of course if I decide to go ahead and pay the difference, I would do this from another provider. I should have read these reviews before I had paid them. Stay away...”

Helpful Report

Posted 5 months ago

“They only have 1 star because 0 isnt an option! They decided to call my partner 36hrs before we were due to get on a flight to say the whole holiday was cancelled due to one of their partners going bankrupt. Fair enough, until they said the partner went bankrupt in JUNE, 2 months before our holiday, and they only decided to tell us less than 2 days before we were due to leave…absolute scumbags, avoid them like the plague!”

Helpful Report

Posted 5 months ago

“Beware. The admin at loveholidays is poor. They changed our flights, but failed to give us updated references (we thought the same ones were valid). It was only when we went to check in our flights 24 hours prior that we realised there was a problem and had to make contact to get the new details. The flight change meant a parking change as it was a completely different airport. Only on the morning of travel did we realise they had not updated the parking details correctly either. They had changed the airport location but no other details (the parking company, road name and postcode were still for the original airport). They then put us through to a meet and greet company, which if we knew this was the option we would not have booked parking through them. Now they are saying as we did not take this last minute update we cannot obtain a credit and need to claim on our insurance!!!!”

Helpful Report

Posted 5 months ago

“Transfers were awful and love holidays would not help. After we booked we were sent terms and conditions, but by that point we had already paid. We waited an hour for the transfer in to turn up, we were left 10 mins walk away with no directions, the driver just laughed and told us to walk. In 35 degree heat with suitcases! On the return we had to get to the drop off point, again shifting suitcases in the heat, the transfer was 40 mins late, the driver got lost, and we still were over an hour too early to check in. When I tried contacting love holidays for help, I went round in circles with a chat bot, then when I did get an actual person they said get a taxi. How I was supposed to get a taxi in a foreign city, with no taxi rank nearby, and without help from hotel reception as I had already walked 10 mins away from my hotel to get to the meeting point. Return coach didn’t have air conditioning and was sweltering When I complained love holidays just referred me to their terms which state they won’t accept responsibility for any third party performance - even when it’s the third party they have sub contracted to!”

Helpful Report

Posted 5 months ago

“Don't book . They don't support you if your holiday isn't what you paid for . They haven't helped us at all . We didn't get what we paid for and they don't want to know .”

Helpful Report

Posted 5 months ago

“When we arrived at Hotel Relaxia Olivina, Lanzarote, we were given a family room with no air con, but we had booked a standard double with air con. Despite explaining to the receptionist that this was not what we had booked, she said if we wanted to change rooms we would have to pay extra per night, which we refused to do and we put up with the room we were given. On my return I made a complaint to Love Holiday regarding this and they tried to fob me off by saying this is the room we had booked. When I disagreed and explained there were 2 of us why would we book a family room, they offered me a refund of £14.08. This company is not honest nor trustworthy. I will not book with them again and book with a more reputable company in future.”

Helpful Report

Posted 5 months ago

“Excellent”

Helpful Report

Posted 5 months ago

“Terrible company to book with. Would avoid and pay that bit extra to use a reputable company instead. I have done 5 holidays with this company this year and will never use them again! They act like a middle man just book you holiday, flights and transfer but then leave you to sort out everything with them. There are always issues with transfers we're you are not contacted or they don't show up. They want you to prove you have tried to contact them to get a refund on the transfer. Read other reviews, there are always issue with the transfer with this company and they take no responsibility for them even though you are not able to select who the transfer is with. They always tell you that there will be someone waiting with a sign with you name at the airport and there never is so you have to go looking for them. Any issues with the hotel or your flights, they tell you to deal with the hotel or airline directly and do nothing to help you out. They'll just end the chat early. I have screen shot all my conversations with them and will be posting them. On the whole, you are better off paying a little bit more and using a travel agent that will provide the information required and be there to help when there is an issue. I would strongly recommend avoiding this company and if you do use them, atlease have a backup plan as something will go wrong and you will be left to deal with it.”

Helpful Report

Posted 5 months ago

“Impossible to contact and ended up booking my own accommodation as they told me I would be sorted prior to departure!! I do not book a holiday in Dec for July and not have accommodation one week before travelling. Will never use again.”

Helpful Report

Posted 5 months ago

“Worst travel company I've ever had, difficult to get hold of anyone when needed, not helpful when u do get to talk to someone, they use all kinds of third parties when u book so u have no idea exactly who u have paid for what, also turns out their uk emergency phone line is not uk at all u end up talking to someone in India, will never use this company again”

Helpful Report

Posted 5 months ago

“I must be extremely lucky up to now then, I have had 4 holidays with this company and they have all been fantastic, not a single fault or complaint!!!”

Helpful Report

Posted 5 months ago

“Thieves thieves thieves. Run for your life”

Helpful Report

Posted 5 months ago

“Pictures and information about the hotel do not reflect reality! Everything is passed on to the customer! Even though they know what they are advertising is not real data! Actively participating in ad fraud! Unqualified customer service! Unfortunately I am not able to upload any pictures because of the error message coming up everytime when I try to upload them!😡 but I am happy to share these pictures with anyone! The hotel they advertise knows full well that it is far from the service or star rating it advertises yet it continues to advertise that rating and is deliberately ruining the holidays of many families.”

Helpful Report

Posted 5 months ago

“Booked a holiday with them last year, took ages picking the right hotel and we were very much looking forward to it. A few days before, they swapped our hotel, for another 4star, but in a different area. We felt we had no other option but to accept, as plans had been made for our pets and time been booked off work. Plus it states in their conditions that they have to offer us like for like, or better. We trusted them stupidly. The hotel they sent us to, was run down, dated, dirty and in the middle of nowhere, also no use for anyone with mobility issues. I have nerve damage and arthritis. I could spend ages listing how bad this place was, the beds you couldn't sleep in, rooms filthy, no tea, coffee facilities in the rooms, lifts temperamental, failing apart in places, most definitely not a 4 star and nothing like the hotel we originally booked inside. That one was modern and clean, from the videos I've seen from guests, it also had an atmosphere. The only entertainment was karaoke, bingo and a quiz, the food was constantly the same, alcoholic drinks were so watered down, that even I, and I don't drink, was getting no affects off the alcohol. The first day we asked if we could swap rooms, as they'd put us in a room about 10 minutes walk from the main hotel, up and down lots of steps. This wasn't going to be possible for me, I was in agony after the first few hours. They said we could swap, if we paid 60 euros and wrote them a good review. We were desperate, so paid the money, but held off on the reviews. We finally got our new room the next day, at 3pm. It was awful, filthy dirty and more dated than the first room. We complained and complained to Loveholidays. Loveholidays were not interested, even after I sent videos and pictures. Belive it, or not,but I have never had to complain about a hotel before in my life. Loveholidays, 2 weeks after we get home, offer us £100 voucher, I tell them that's an insult. So they offer us £150 on top of the voucher, again an insult. Had this been our choice of hotel, then it would be our fault, had it been a cheap getaway, well we'd expect it. It was neither! I have no choice now but to take out a CCJ, Loveholidays did suggest I use their appointed arbitration firm for the dispute. They must think I'm stupid! I was only stupid in booking with this firm, it has put us off all inclusive for life. This firm is not fit for purpose, avoid at all costs!”

Helpful Report

Posted 5 months ago

loveholidays.com is rated 1.2 based on 2,403 reviews