loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how loveholidays.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a good company untill you want a refund!! The customer service is shocking. everytime I go on live chat I get fobbed off with excuses. I really cant see this company being around for long the way they treat there customers.”

Helpful Report

Posted 4 years ago

“Avoid this company. Booked an overnight stopover at hotel at Luton Airport back in February for a September holiday. Flights cancelled due to COVID. Loveholidays refused to refund as travel to London was still possible! Had to cancel quite a few bookings this year. This is the first time I have encountered such poor corporate behaviour. Booking.com and others have went above and beyond. Not this company. Would never use them and recommend others not to either.”

Helpful Report

Posted 4 years ago

“Never again. Holiday in June was cancelled in May. Still no flight refund Had to set a chargeback through my bank. As of now we are supposedly flying in a weeks time. Hotel is closed. Tried multiple times to change this. Like nailing custard to the ceiling”

Helpful Report

Posted 4 years ago

“They have all but a abandoned their platform no one to respond to your request live chat is a robo chat ... I will Dispute any charge to my account”

Helpful Report

Posted 4 years ago

“Don't believe the good reviews, at least not from March onwards. They have made it as difficult as possible to get in touch with them to avoid refunds. AVOID AT ALL COSTS!!”

Helpful Report

Posted 4 years ago

“They have cancelled their membership with ABTA, the UK is leaving the EU on the 31/12 /2020, and they had real power over these U.K. online travel companies. Love Holidays are successfully operating in the Netherlands, Germany and Belgium and many other EU counties. They won’t have to pay a penny to U.K. customers as they are officially leaving the EU in 14 weeks. The U.K. is such a mess with Covid that no one is bothered, and France and Spain are practically no go areas.”

Helpful Report

Posted 4 years ago

“I booked to go to Portugal in May i got a credit note for the hotel and had to sort out the refund for my airfare with Ryanair this was sent to loveholidays on the 5th September but loveholidays say they haven't got it even though my credit with Ryanair is now nil. You cannot contact them or get a response for love nor money. Do not believe all these reviews popping up on other sites giving them 5 stars saying that they dealt or spoke to this person or that person they don't exist they have just resigned from ABTA that says it all. I don't think I'll ever see my money again !”

Helpful Report

Posted 4 years ago

“FRAUDSTERS THEY MUST HAVE A DEAL WITH HMRC”

Helpful Report

Posted 4 years ago

“What a stupid company trying to rip customers off by not refunding, my package holiday no longer exists ie the flights were cancelled with no replacement hotel couldn't accommodate different date but still no refund, the stupid thing is I would have rebooked and just gone elsewhere but due to the underhanded rip off tactics I'll never use again and hopefully other people do the same and they get what's coming... Bye bye love holidays.... Luckily paid on credit card so getting refund off them but not off love holidays as they think I'm travelling on a flight that doesn't exist,”

Helpful Report

Posted 4 years ago

“Have decided to hold holiday money hostage, thief's is the understatement. Do not use, any problems and they won't release anything.”

Helpful Report

Posted 4 years ago

“What a stupid company trying to rip customers off by not refunding, my package holiday no longer exists ie the flights were cancelled with no replacement hotel couldn't accommodate different date but still no refund, the stupid think is I would have rebooked but due to the underhanded rip off tactics I'll never use again and hopefully other people do the same and they get what's coming... Bye bye love holidays.... Luckily paid on credit card so getting refund off them but not off love holidays”

Helpful Report

Posted 4 years ago

“Happy with your service and fast response on my refund due to covid 19 thank you”

Helpful Report

Posted 4 years ago

“Company is inadequate, poor customer service. Does not allow phone calls, no response to live chat or online messages/emails. I have been attempting to get a refund since mid March due to Covid-19 cancellation without a single response to my requests. How convenient!”

Helpful Report

Posted 4 years ago

“Please note Love Holidays resigned from ABTA on 16/10/20, to get out of paying package holidays in full.”

Helpful Report

Posted 4 years ago

“We confirmed with Love Holidays on the 25th August, that we still planned to travel to Majorca as planned, on the 31st August. We arrived at our hotel in a taxi at 5pm to find the hotel closed. We were advised by local residents that the hotel had been closed for some time. I called the emergency helpline and was advised that a representative would call me back within the hour. The representative called over an hour later, I explained that we were on the seafront with our cases, and that one of the travellers was disabled, and distressed by the situation, by this point it was 6.30pm. The rep asked if I could go and find a hotel and he would try to book it. I pointed out that it was Loveholidays responsibility to find us accommodation, and I was in disbelief that had even suggested that we should be walking around with our cases looking for a hotel at this time of the evening. He said he didn’t know which hotels were open in the area. Due to the fact that it was 7pm at this point, and my son was stressed, I gave the rep the name of a hotel that was in view, and was open, which he eventually booked us into. He offered me £30 compensation for the inconvenience, which I refused. When I got home the £30 had been paid into my account in spite of my refusing the offer. I haven’t bothered contacting Loveholidays, as I’m doubtful, given my previous contact with them, that a satisfactory outcome would’ve been achieved. My first and last holiday with this company! Be very wary, other holidaymakers have since told me about similar experiences with this company,”

Helpful Report

Posted 4 years ago

“I had to contact love holidays to tell them my hotel was closed then they put me in another hotel then 2 days later that hotel puts on Facebook its closing the day before I arrive its now only 5 days before I travel and I still haven't been told what hotel I've been moved to very unprofessional and very stressful... the live chat don't get you anywhere just being told lie after lie very disappointed”

Helpful Report

Posted 4 years ago

“They charge me package holiday but I did not get transport from air port at and to air port so disappointed and I never get reply back to my complaint”

Helpful Report

Posted 4 years ago

“charged me an extra £250 to change my holiday dates because Easyjet canceled our flights,the when we arrived in Antalya airport Turkey Loveholiday put the wrong hotel on the 724 transfer list had to pay £16.88 to put it right then had to pay 724 transfer anther £16.00 to return to the airport after our holday,have tried to Contact loveholidays throu livechat,phone to no avail been on holiday with loveholidays many times over the years no problem before,WILL NOT BE BOOKING WITHEM AGAIN 😡😡😡”

Helpful Report

Posted 4 years ago

“I had booked a holiday to malta from the 2nd to 9th of July gave a full week trying to get in contact with someone at love holidays to no avail cancelled my holiday on the 30th of june and then loveholidays subsequently cancelled the holiday on the 1st of July lost €1200 first and last time booking a holiday with love holidays horrendous service during a pandemic not our choice not to go on holidays we were taking advice from our government”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY STILL WAITING FOR AIRLINE REFUND RYNAIR FROM MAY BOTH BLAMING ONE ANOTHER .GO TO YOURE BANKS FOR A CHARGE BACK”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews