loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,369 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,369 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM SCAM SCAM!!!!!! BEWARE. Have tried to get in touch with customer service for 5 days now and no response. Once they get you to book they will never answer your calls, online messages or emails. I need to change my booking but literally no answer.”

Helpful Report

Posted 2 years ago

“Two days before my trip I received an email saying my hotel had been changed to another hotel. The terms and conditions on loveholidays state that you would receive 7 days notice of any changes to my booking. When I did arrive at the hotel they asked for payment of €249 or else I could not stay the night. I had already paid loveholidays but the hotel manager said they did not receive any money. Once I got to my room it was not the same as I had booked. My room only had one bed, however upon reservation I booked a room with 2 beds. I contacted the agency and they told me to submit a claims form online. I have followed up with phones calls to be told that there is nothing further they can do and I should wait to see if the claims team think I should receive the extra money I paid back. 3 weeks later and still nobody has been in touch. I will not be using this agency ever again.”

Helpful Report

Posted 2 years ago

“The absolute worst company I have dealt with of any description. Avoid at all costs. Brutal customer service. 15+ hours worth of calls (all one way, they don’t call or email) to try and reschedule a suitable return flight from America to Ireland after the airline had changed the times. They refused to help us or offer an alternative. AVOID AT ALL COSTS. Pay the extra and book with another company.”

Helpful Report

Posted 2 years ago

“We complained in our resort about issues we were having no action taken. We have done two emails about the quality of the holiday and lack of information given about the holiday if I ai had been told of the issues I would have booked something else. There was inclines and many steps everywhere,not good with heart problems we should have had more information when booking the hotel or more to the point massive complex,it was situated under the flight path,dusty work going on every week day under our room. The bathroom has ants,ripped sheets on the bed,paint coming off everywhere,the cafe or factory canteen like conditions. There was a good choice but poor quality food. The staff worked hard,clean and efficient but not very friendly. Needless to say we will not be going back,we are very disappointed with Love Holidays,we have had no reply at all about our concerns,it seems they have your money and that’s the end of it. Doubtful we will use the company again.Could write many more issues about it but it’s annoying to think it goes no where!! Mrs K Barkway.”

Helpful Report

Posted 2 years ago

“Booked an all inclusive holiday with Love Holidays in January 2022, paying for accommodation, transfers, airport parking and flights. Received conformation everything except for the flights, when chasing this up I had to wait on hold for 45 minuets to find out our flights had changed and nobody had bothered to inform us of the change and now we would be expected to make our own way from Luton to Gatwick to pick up our car after our holiday. Given we had conformation of everything but the flights I very much doubt the flights got booked. When I did eventually speak with someone I was told I have the choice of arranging transport and expenses or changing flights and paying the extra. To be fair to Love Holidays the lady on the phone was helpful and did arrange the new flights (at my expense) and the travel industry has had a hard time of late, but we cant take away I would of been stood with my family asking to go on a flight we wasn't even booked on but had paid for, as Love Holidays failed in their duty of informing the customer.”

Helpful Report

Posted 2 years ago

“Absolute joke of a company I’d it is even a legit company! Paid for half board, got an email to confirm it then an email a day before I left stating I now only have bed and breakfast without any explanation or refund. I rang at leader ten times to resolve and spent over an hour on the phone each time. It still was not resolved! Girl on the phone was extremely rude and when asked for an explanation for the new email she hung up the phone. Avoid this company if u want a stress free holiday!”

Helpful Report

Posted 2 years ago

“Avoid this Scamers !!!! Waiting over a week now for refund 4 holidays that never happen I spent all my savings for family trip and I can't buy another somewhere else as I have no money my kids spring brake ruined!!!!! Never again”

Helpful Report

Posted 2 years ago

“Awful company! Stay far far away. You cannot get through to them and when you do they put you on hold and cut off! So horrfied by my recent experience!!”

Helpful Report

Posted 2 years ago

“Costumer service very bad !!! And plenty lies !”

Helpful Report

Posted 2 years ago

“Avoid at all costs. Booked a holiday in November and tried to add a passenger a week later but got no replies to messages for over 2 months when it finally got sorted. Then the hotel which I was meant to be going to was no longer available so they said to chose an alternative hotel, which I did. 3 months later after keep trying to get the alternative hotel added to my holiday I still have had no contact back apart from a message saying I need to pay an extra £300 for the alternative hotel. Sent messages back again asking for a call to discuss on the phone which was ignored. Now they have cancelled my holiday altogether without notifying me and won't refund me. Horrible company”

Helpful Report

Posted 2 years ago

“They just robbed 90£ for nothing 🤯😡💩”

Helpful Report

Posted 2 years ago

“If you’re booking with Love Holidays, what they have advertised is not necessarily what you will get. The principal requirement for our family holiday was an onsite water park for the children. We found what we thought was the perfect holiday and booked with excitement. However, this excitement turned to despair when my wife inadvertently found out via the hotel’s Instagram feed (the day before our departure) that the hotel’s huge water park would not be open until May, so would be closed for the whole duration of our holiday. Whilst we thought this was unlikely, we double-checked directly with the hotel for peace of mind, but we were surprised to learn that the hotel had advised all tour operators of this well in advance. Love Holidays have been next to useless at helping, despite the clear error on their part. Whilst many reviews comment about the ease of booking, which I do not disagree with, the true mettle of a company is how they handle a situation when things do not go to plan. Love Holidays are quick to take your money yet their customer service is appalling. They make it extremely difficult to get hold of anyone, with a pre-recorded message on their phone lines continuously stating how busy they are. If you miraculously do manage to get through (which in my case was after a very long wait), the staff are not empowered to do anything and refuse to put you through to a Manager who would apparently be just as powerless to help. I explained the issue and was initially reassured, with Love Holidays insisting that the waterpark was open. It was only when I maintained that they needed to call the hotel directly that they returned to confirm what I already knew. Whilst the lady was empathetic and apologetic, I was told there was nothing she could do to help, despite this clear breach of contract - providing false information to no doubt secure more bookings. What’s even more alarming is that Love Holidays continues to falsely advertise and sell the holiday with no mention of the closed water park, which can only be assumed as a deliberate attempt to mislead, despite the hotel and myself telling them that their advertised information is wrong. This was due to be our first holiday in 3 years - we were all packed, airport parking booked, time off work arranged and now have to console our understandably upset young children and deal with the additional stress of trying to get our money back. This was an entirely avoidable experience had the holiday been advertised truthfully, yet Love Holidays are clearly more interested in dishonestly obtaining money from customers. They accept no responsibility on the matter and have no desire to put things right to avoid other customers also being misled. I would strongly urge you to proceed with caution on any potential booking with Love Holidays as like myself as you may think you have found the perfect holiday, only to find that you have been misled and are facing an uphill struggle to get the refund you’re entitled to for the significant money paid. This is my first and last booking with the company and I regret not sticking to the reputable tour operator that I have used in the past. You have been warned…”

Helpful Report

Posted 2 years ago

“Do don’t use this company it’s is all automated and u can’t change details or get refund they won’t answer phone calls or emails”

Helpful Report

Posted 2 years ago

“Can I give them zero stars? Horrendous, rude & incompetent company. First off they’ll send you the wrong email address to be able to check in with in advance, so then you get charged at the airport for not having done it sooner £55 (Ryanair). They also did not have our return transfers booked. We tried to add another person before we even travelled which was farcical and we gave up. Hard to get hold of & when you do they’re unhelpful & actually rude. Never ever again. How are they still even operating”

Helpful Report

Posted 2 years ago

“I've booked had no problem at all all my son had full refund when he's holiday got cancelled due to Covid pandemic, when we booked we choice Jet2 flight because loveholiday only put your holiday together once booked and problem with flights you have to to your flight provider that's why we choice Jet2 we will email hotel just before we go just to make sure but we have not had any problems emailed us with in minutes to confirm booking also sending us voucher and transfer voucher to print or at to phone but we will print, then Jet2 sent our flight details and if we want to add anything like seats together food on the plane extra leg room to contact them not love holiday using your ref number my family travel with love holiday all the time but they just put your holiday together so be aware when you book with .them .”

Helpful Report

Posted 2 years ago

“Avoid!! Take your money, then you can’t get to speak to anyone. Shocking customer service!”

Helpful Report

Posted 2 years ago

“AVOID !!! total rip off, was charged £39 admin fee when the hotel offered free cancellation. Will never use Loveholidays again !!! Best book direct”

Helpful Report

Posted 2 years ago

“terrible! horrible! no communication, just takes money out. impossible to get through via phone , tried contacting them via live chat waited for 2 hours from being 50 in a que and when i got down to 9 they kicked me out!!!!!!!!!!!!!!! shame!!! HOW THEY ARE STILL ALLOWED TO WORK”

Helpful Report

Posted 2 years ago

“Really poor customer service ,our holiday was cancelled due to them as they never got back to us when we had emergency . Also we contacted them to sort out the matter we had no answer from them and waited 3 to 4 hours on the phone to speak to them and despite that every time different person said different and no one could help us . I would recommend that you book your holiday with reliable holiday company who provide better customer service . Love holiday service is very disappointing ,poor and also they take customer rights away to make decison about their holiday hence I would not give even 1 star to them”

Helpful Report

Posted 2 years ago

“Do not use! Never received a confirmation for my holiday yet money was taken out of my account. Waited over an hour on the phone line to get through to someone after attempting to contact them for days. One star as I was eventually refunded”

Helpful Report

Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,369 reviews