loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,368 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My problem is ongoing and nobody will answer my emails and the customer services is a joke I was 93 in a queue and never got to speak to anybody , I tried again and was 62 in a queue , an hour later when I checked I wasn’t even in the queue . You may notice there isn’t a phone number to actually talk to anybody”

Helpful Report

Posted 2 years ago

“The most stressful build up to a holiday ever. Flight cancelled and needed to rebook the following day. No help from customer service when I was having difficulty with this, unique email address was causing the difficulty as it was asking for a password which I didn't have, Spoke to 9 different people all not willing to help. Eventually had to cancel with Ryanair and rebook at an extra cost of £175. Was then charged another £90.78 to change hotel dates and transfer dates. Both hotel and transfers were given my name wrong !! My first name was used as my surname. Shocking service and will never use this company again. Alright when taking your money but useless at solving problems.”

Helpful Report

Posted 2 years ago

“AVOID AVOID SAVE YOURSELVES A LOT OF… AVOID AVOID SAVE YOURSELVES A LOT OF BOTHER. I booked a holiday with this company for 4 nights in a superior room pool view then through the app I upgraded to all inclusive. On arrival at the hotel the reception staff was very pleasant at check in. He gave me my keys and said this is you key for your standard room so I asked him to check again he said I have it’s a standard room. I explained to him what I’d booked he said loveholidays had booked this. I was absolutely fuming rang loveholidays eventually got the most unhelpful person who said this is what I’d booked so I told him it certainly wasn’t he said I’ll get back to you in a couple of hours with a resolution.in the meantime I asked the receptionist how much extra is a superior room he said €100 so I paid it and thought loveholidays would reimburse me. It was over 24hours before they emailed me to let me know it would be €115 to change my room. So to add insult to injury they wanted €15 more than the hotel. Absolutely disgusting service then when you get home they say they can’t deal with it now cause your home. My advice would be use a reputable holiday company and NOT these budget ones.”

Helpful Report

Posted 2 years ago

“Trying to speak on the chat said we would have to wait 72 for a reply to resolve cancelled flight been nearly a week now can’t book another Holliday till this sorted disgusting customer services AVOID”

Helpful Report

Posted 2 years ago

“I had made all payments apart from the final one. I had the money in my account so didn't expect any problems. On 7.6.22 received an email stating that the holiday was cancelled, no warning & no way of sorting it out. The only thing I can think of is that I lost my bank card and perhaps this was the problem but this could easily have been sorted out. My mum telephoned in the morning at 9 am but the girl couldn't speak to her because she wasn't the lead. I tried again a couple of minutes later and many times throughout the day without success. I tried the chatbot but there were technical problems. Once these problems were sorted I explained what had happened but was given short shrift and the call was disconnected. This is the last time my mum will be able to go on holiday as she has parkinsons. I am disgusted with this co. please don't give them any business. I never will again or any other OLT Co.”

Helpful Report

Posted 2 years ago

“Due to COVID, our holidays to Morocco Dec-21 were cancelled. Ryanair confirmed (upon contacting 8 different agents over past few months) that loveholidays requested a charge back on 3rd Feb 22 and they have processed it (I have received confirmation from Ryanair via email), however money had not been returned to me by loveholidays. To date I have spent so much time trying to chat with agents via chatbox and my issue is still not resolved. Also, tried to contact them via email, however received response that mailboxes are not monitored. Loveholidays agents on 4 last occasions (after all the waiting to be included in the queue and all the time spent queuing) were ignoring my requests to provide alternative contact (via email or phone number), escalate this issue to management or to log a complaint. In all those instances, they just closed chats instead. Very disappointing experience, would NEVER EVER use Loveholidays in the future and would highly recommend to book flights directly via airlines instead. As if something goes wrong, you won't have assistance and help”

Helpful Report

Posted 2 years ago

“Avoid this company no customer service they have no way of contact. Our flights have changed and no way of sorting it. What was a 4hr flight is now a flight over two days indirect with 9hrs between flights. And nobody to resolve this”

Helpful Report

Posted 2 years ago

“Terrible dont andwer phone ,two bob company run on a shoe string hopeless”

Helpful Report

Posted 2 years ago

“Total waste of time! spent two days trying to book a holiday. Website would not take the booking. Once it appeared to have done so but we never received a booking confirmation. Tried calling but no answer. Message says they are only dealing with problems from people travelling in the next four weeks. Looked for an email. Doesn't seem to exist? You can complain through manage my booking, but only if they have sent you a confirmation of your booking. Given that our holiday was worth over 7k and we were unable to give them any money, expect to see Love holidays going into administration soon! Avoid them like the plague.”

Helpful Report

Posted 2 years ago

“Terrible customer service can’t speak to anyone our transfer never showed up had to pay for taxi also did not inform our accommodation hotel completely changed never book with them again! Would give no stars”

Helpful Report

Posted 2 years ago

“Avoid this travel site. Should you need to cancel your flight you will not get your money back either email then you kept on the phone holding back again and again and again and you still don’t get any joy or money back.”

Helpful Report

Posted 2 years ago

“Everything this company need to investigated by the governing bodies they are ripping the good British people off of their hard earned cash.”

Helpful Report

Posted 2 years ago

“I'm very disappointed your services. My money was taken more than the deal was on your site on that day and more than you letting me know that I have to pay the difference, 3 days before my flight? I booked and paid the PCR test and took holiday from work and spender all my savings for this holiday through your site because was all inclusive, which I was sure that is a serious company. I even checked the deal today and is more cheaper than we paid. That's ridiculous! No one answered to the costumer service. I've tried to call in UK and it was busy line all the time”

loveholidays.com 1 star review on 2nd June 2022

Helpful Report

Posted 2 years ago

“I have just tried calling customer service, and at 9:30 am am being told to call back Monday to Friday between 9am and 5pm, well it’s Thursday at 9:30am? Got hold of sales department who tell you they can only deal with sales, and won’t help you with anything else, then when the sales answered(funny they will take your money), I was due a refund by last night 12pm according to them, surprise- NO REFUND, and they will not take a call or help, yet some lovely lady, when asked who I can speak to, referred me to the app”live chat”, and then the awesome customer service I got, was that she hung up on me-lovely. PLEASE BE WARNED the worst experience ever, AVOID as they will take your money, and then want nothing to do with you!”

Helpful Report

Posted 2 years ago

“I booked a package with this company months ago and everything seemed to be going well. 24 hours prior to departure we were getting messages and reminders from loveholidays and United airlines to check in, get all correct documents etc. there was one message from loveholidays saying we had a message which I only got in the morning, less than 24 hours before my flight. I checked into United airlines to check in and they said my flight had been cancelled, and that they had an alternative flight which was 14 hours later, with a 10 hour stop over, which meant I’d be travelling for 26 hours to get somewhere that would take me 13 + id miss a nights hotel stay and only have 7 days, which would not make it worthwhile. I spent hours on hold trying to get hold of loveholidays, and they said did you not see our message this morning? You just need to reply to it confirming you are happy with the flights we presented. I said the flight was meant to be in 14 hours time and I’m not happy with the flight United airlines have proposed. The guy kept me on hold and said I’d speak to the booking team and they can hopefully still get you on the flight. At this stage I was stressing as it was 6pm and the flight was meant to leave at 8.30 am next morning. After a lot of back and forth the guy said great we have got you on the 8.30 am flight to Frankfurt with a 2 hour stop over then Straight to Dominican which was great. I explained on a recorded call which I have that I didn’t want to hang up until I had confirmation of this flight. He said due to the high demand they could not do this but I would receive confirmation by midnight. I was already annoyed as I paid for a covid test which I no longer needed. By midnight nothing. I called love holidays and they of course we’re closed and only opened after 9am. I woke up at 3 am to get ready to leave the airport and did not know what to do. United airline was still showing me as pending for the 25 hour flight trip which I had already told love holidays I didn’t want as I’d miss a whole day and half plus had to travel for 25 hours. I was panicking so called lufanthsa and explained that love holidays said I was booked on this flight at 8.30 am and still had no confirmation. They confirmed that I was not booked on this flight, and in fact the flight was at 7.30 am not 8.30 as per the message I got from love holidays. You don’t understand the stress I went through, I called United airlines and spoke to 3 agents and they all kept saying you have to call your booking agent there’s nothing they can do and that I shouldn’t go to the airport. I’m absolutely appalled at loveholidays, I paid all this money for my flight to be cancelled ( these things happen I understand) but for no one to call me to get me on a new flight, for me to spend hours on the Friday to get on a new flight that I wanted, which love holidays CONFIRMED over the phone that I was booked on, for me to still get no confirmation 4 hours before my flight. I called United airlines one last time before I was going to give up and waiti till 9 am to call love holidays and luckily a manager was able to swap my flight to the one leaving in 2.5 hours and I rushed to the airport. This is terrible from a big company to provide such bad customer service, I wasted money on a covid test, hours and hours with love holidays to get a new flight and after all of that they lied and said they booked me on that flight when it never was booked on!!! I wasted over an hour each day on holiday calling love holidays, the live chat said we are experiencing a high demand of requests to please call them directly. I called them directly and it said the line was busy or I stayed on hold waiting and after an hour I gave up. I received no confirmation in regards to my return flight, they closed my request via the app as sorted when they never replied or got back to me and in the end the airline helped me. I’ve never dealt with such a terrible company, still no answer to date, no compensation or reply to any emails, messages, calls after the issue arised, but they were happy to take £2400 and then provided a shocking after care. Hopefully this review raises awareness to future customers to not book with them and that I get a reply??”

loveholidays.com 1 star review on 1st June 2022

Helpful Report

Posted 2 years ago

“LOV2440044U waited 2 hours and 40 minutes to be in the customer service queue then i had 30 people in front of me for Adam to disconnect the chat without answering my only one question. Rubbish customer service. I had a flight from a year before as i wasn't able to travel which was recently cancelled and they have refunded monies to love holidays Adam believes i got a full refund when i actally paid for cancellation fee of £78 which i have a proof of then he shuts me out as i have the whole day to try to speak to somone else as no luck on phone either. How do i get my refund back why is it matter when did i book the ticket if it was only cancelled now it isn't my fault that EasyJet decided to cancel a flight and arranged a refund for me that i had to purchase a new one and i am now out of £200 and initially they happily taken me off by their cancellation fee as well. Adam has the guts to say i got full refund i wish i did. I would like to receive my refund from easyJet and perhaps train up on customer service don't leave the chat specially if it is that hard to reach you. Erika”

Helpful Report

Posted 2 years ago

“Absolutely shocking company my advice is never to use this company.we went on holiday in February and the first of the 3 connecting flights was cancelled just ten hrs before take off was told that I had to get to Heathrow airport and board there on our original connection flight I was then charged £761 just to amend tickets to have luggage checked in there instead of Manchester, bearing in mind i had already paid in full for flights ,they actually owed my for the first flight cancellation.i filed a complaint which can only be done via their app ( absolutely ridiculous) since then heard nothing at all from them,it is almost impossible to get through on the phone line as it's automated and just cut you off and it's totally impossible to speak to a human.so I am now taking legal action.this is a total nightmare.please please never book with this company.”

Helpful Report

Posted 2 years ago

“be prepared that they will increase the price ie. €2000 7 days after your booking. if you refuse (we paid in full for our family with 4 kids with no apology, the holiday is cancelled. I couldn't get through to anyone for days and not to go into detail. I have never had so much stress after paying something in full. Even when I got through to them, the company asked me to find a solution as they could not pay for the price increase even though they didn't come back to me until a week later. they have no time to look for alternatives as they are very busy ... and yes i was compliant. terrible experience”

Helpful Report

Posted 2 years ago

“I belive they’re scammers ! They have changed my departure date for holidays and I have no contact with them. They got paid, and that’s it !!,”

Helpful Report

Posted 2 years ago

“Love to take your money, hate talking to customers. Their website is really unhelpful and confusing when making a booking and if something goes wrong, . Once booked you cannot change airlines, so you have to make and pay for any changes with no refunds. Their system booked us onto the wrong flights and airport without us realising. No chance of talking to someone to sort things out, no phone number and the chat line would not put us through a human being for weeks until it was too late. We spent hours going round the website and chat line getting nowhere. More worrying, when we did get to chat to a human, they said there were problems all the time with their system and we were not the only one having problems with their booking system! No help, no refunds added £550 to cost of the holiday and hours of frustration.”

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Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,368 reviews