loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE PEOPLE GO ON TRUST PILOT AND LEAVE YOUR REVIEWS WILL MAKE A MASSIVE DIFFERENCE THANK YOU”

Helpful Report

Posted 4 years ago

“Appalling customer service. Booked a holiday pre-COVID. Cancelled and offered a voucher. Declined voucher to request refund in line with legal rights under EU Regulation 261/2004. Communication only via impossible to reach message service. When finally reached unable to resolve anything and declined to discuss further when advised of passenger legal rights. I do not recommend this company.”

Helpful Report

Posted 4 years ago

“what are the staff doing at love holidays ? getting friends family and staff to post good reviews a hour ago ? ,,,, the phones are down they are not taking calls so id like to know what number there calling. THIS COMPANY NEEDS INVESTIGATING and FAST ! The only people there kidding is them selfs with posting FAKE reviews, so please don't be taken in by them.go on twitter you'll see the truth. CUSTOMERS are STRUGGLING in every way to get a REPLY/UPDATE or REFUND and what are the staff getting paid to do ? as they are not taking call. no online chat and being selective on who they reply to. still waiting for conformation on refund but reading others reviews not looking promising.”

Helpful Report

Posted 4 years ago

“Disgusting company that lies or ignores emails and refuses to refund. Simply avoid!”

Helpful Report

Posted 4 years ago

“holiday to turkey cancelled due to covid best part of £1200 and not had a penny back yet or even an email, easyjet have refunded me £20 for seats together and refunded love holidays but they are not refunding me for anything flights,hotel or transfers..uk government sort it out.will never book with them again”

Helpful Report

Posted 4 years ago

“Booked a hotel in Dubai that was cancelled due to Covid-19. Chasing my refund since three month via Email, Chat and also mail - without any reaction. There business practice is fraudulend. Stay away!”

Helpful Report

Posted 4 years ago

“This company is a disgrace. My holiday was cancelled due to covid. I was due to travel on 28th April. Emirates refunded the flight money £799 over 8 weeks ago but loveholidays say they haven’t received it. So where is my money.? I finally managed to connect to live chat after several days but the operator was rude and dismissive and ended the chat without answering my query. Disgusting they are going to lose millions of customers”

Helpful Report

Posted 4 years ago

“This travel company is a disgrace. My holiday was cancelled due to covid on 28th April. Emirates refunded the £799 8 weeks ago. Loveholidays say they haven’t received the money. So where is it? Finally got linked to a live chat and the operator was rude, dismissive and ended the chat. Absolute disgrace. They are going to lose millions of customers.”

Helpful Report

Posted 4 years ago

“what can you say that all the lastest reviews say tried to cancel my holiday after they made me deal direct with my flights ,washed there hands there and then my hotel booking and ended up doing that myself , wait for my refund and going to complain then to ABTA etc they are dishonest as you can get AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Horrendous company... i asked many times for my flight to be refunded to which they told me that they were waiting for the funds from my airline... i have since spoke to my airline who have told me that they recieved the money over a month ago!!! Which proves they are a bunch of crooks!!! I know cant get onto online chat to tell them this as they have now changed it so you cant even wait in a queue anymore... it just says “Try again later” everytime you try. Pathetic excuse for a company. Sooner they go busy the better! No more than they deserve!”

Helpful Report

Posted 4 years ago

“Booked a holiday last year for a weekend break, the holiday company is a joke, I was suppose to go on holiday on the 29th May and I have repeatedly tried to get a refund, I have had one email saying they would process this but that was over a month ago, also, there is absolutely no way of contact them! No phone number can be used only on line chat which is constantly busy and you cannot get on.Would never recommend this company due to the terrible customer service, Airbnb, booking.com have been fantastic turn around for refund in days and the way forward is not to go with these companies! had to tick the radio buttons below but this is still not resolved. Would have given 0 if possible.”

Helpful Report

Posted 4 years ago

“Probably the worst , untrustworthy, deceitful Holiday company ever . Takes your money even though they have canceled your holiday. Absolute bunch of sly crooks. IF YOU BOOK WITH THEM IN THE FUTURE YOU ARE A FOOL . they will soon go bust,.”

Helpful Report

Posted 4 years ago

“Shame I can't give 0 stars this company has been nothing but shocking due to go on holiday in September found out the hotel is now not open until October I told loveholidays can't believe I had to tell they should have been telling me sending emails which are being ignored I will never book with Theese people again”

Helpful Report

Posted 4 years ago

“LoveHolidays is not a real company. They have no capacity to deal with queries or amendments, their website is from the 1990s and clearly they don't care about who they The agent booked me under the wrong email address with EasyJet so I can't even change my flights! Of course, no word from the company. I will go through my CC company to get refund but for people looking to book holidays, don't be fooled by their competitive prices. The service if something goes wrong is non-existent.”

Helpful Report

Posted 4 years ago

“Absolute shocking company. Booked first family holiday on the 3rd june for next year . Having read reviews about the hotel and LH decided to cancel the day after . we waited days for a response from them . we paid £531 deposit. The cost of the package holiday was in total £6563. LH now want £2,962 to cancel the holiday . they said the cost of the flight was £2,740 the true cost of the flight was £2,723 . They told us to get in touch with the airline directly as it was in their words '' A SELF MANAGED FLIGHT ''.. Erm not self managed simply because it was done through LH as a package . they want almost half of the holiday cost. we booked another holiday with a proper company and they don't want half the holiday cost to cancel if needed . Stay away from this company , they only reply to bad reviews on trip advisor etc . no costumer service at all”

Helpful Report

Posted 4 years ago

“I get that Covid 19 has caused utter catastrophe for most people and companies however, the lack of communication from this company is my concern I have a holiday booked 1 week 28/7 and Ryanair cancelled my outbound and return flight I’ve notified love holidays and not a single response from them in regards to the cancellations. I have asked to transfer the holiday to next year but they want money to do this I mean yes a hundred or 2 for inflation I would accept but no, they want full flight price £500 odd and then £350 hotel and transfer the holiday was only £1400 to start with that’s almost like making the whole booking again This company need to start talking to their customers before everyone avoid using them and there’s no company left! I’m now filling out an ATOL protection claim for a full refund as the company can’t honour my agreement with them”

Helpful Report

Posted 4 years ago

“No communication when things went wrong.”

Helpful Report

Posted 4 years ago

“Would give it 0 stars but no option for that. I want my money back ASAP”

Helpful Report

Posted 4 years ago

“The only reason they get one star is because I can't give them no stars. The communication is shocking and slow. Will never book with them again. On par with Ryanair.”

Helpful Report

Posted 4 years ago

“This is a Lying discrace of a company, lies lies lies makes me laugh that me or anybody else can upload pictures on here to show how many lies we have received by email,told us 2 weeks ago by email that £650 owed would be in account within 3 to 5 days, guess what, yep f all lying robbing scums.”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews