Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.81

2.8 Rating 2,232 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 18th February 2025

109

Anonymous

Anonymous // 01/01/2019

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“Serving staff and management are completely unskilled in customer relations. They are arrogant hostile and paranoid. I got into a debate with a couple of them about method of payment, I presented government ID with valid signature and they refused to accept it. The entire time I maintained an even tone of voice, used polite language, and when I asserted my position and expressed my opinion they threw me out for "Abusing their staff" which was completely false. They are bunch of nasty jerks.”

Helpful Report

Posted 6 months ago

“On a no. Of occasions I have been heavily discriminatedit seems.have been heavily discriminatedit just Bec I don't dress like the queen.discriminated ag by mngmt as well as unscrupuloys aecurity guards whob want to use authority and take advantage of defenceless by falsely accusing them . I have been a very consistent and ardent shopper at M&S because I value their products so much however because of reason discrimination such as I am not welcome at your store and they save this not giving me a reason and that's why I think it is merely discrimination. Because of this I think in my own interest it's the best thing to just withdraw my patreons my main experience of discrimination has been at the Oxford Street branch. this is just a brief note because I will not waste my precious time I am a serving ployed lady a very honest person and I always value supplement MNS so much however I am afraid I'm going to withdraw my patterns because of these unfair treatment from mans in general. these experience almost live a bitter taste in my mouth I will not enjoy consuming their products because of this so I will try to gradually withdraw it's a must because the only thing left for them to do is to try to free me because they ((I am afraid that I have to say that it's the managers / security and don't be fooled not because it's manager and security V2 can be dishonest and tell lies to add the strength to the story just because they want to get rid of you they written lies and I don't want to frame so I will not go back. call my life I have never ever shoplifted it seems like security just look at your appearance I am not dirty looking I just dress very moderately security look at you and they act on that suspicion and this is very bad they Savior doing the exam but they are simply deterring customers because I have been a very good customer I am not parting myself on the back but I love to Marks and Spencer's and waitrose but I'm afraid I will may have to take Mark and Spencer's off of my list the only way I would notice if I get an apology from the entire management not just one but the entire need to meet from the Oxford Street Bryce otherwise it may takes some ecause I've gotten so used to shopping their however I want to gradually withdraw my patronage because of these experiences that brings and ultimately peroxide all the other branches of M ands department stores. Because when I confronted them on the matter nobody wants to admit and they say to me oh come back and shop with us, many manages àre atthat store and I would prefer to have a meeting with all the managers which it doesn't seem possible and so to be on the safe side I don't want any unscrupulous person which includes security guards that were there because only an unscrupulous person would try to build up false stories against me just because they don't want to see me there, I go there very often I make mini purchases) to false accuse me so that's why I'm thinking my own interest that I should withdraw patronage from the branch and eventually ultimately other branches s well. I will narrow down my shopping to waitrose and some other store. I have no bitterness in my heart towards them but my decision is based on my own welfare and happiness. I don't want to continue having pleasant shopping experiences I think I deserve better treatment as a valued m and s customer however they don't o think so so I think a wise thing for me to do is just to leave.e place and sharpen experiences and imagesnd will be that's and to protect my precious reputation which is spotless I will try to desist from shopping there.to cut a long story short. Because I have better things to do for short but I just wanted to post this review get it off my chest. Cheers”

Helpful Report

Posted 6 months ago

“I have been going to M&S for over 20 years. I have a big family and have always done big weekly shops there, accumulating hundreds of thousands of euros over the course of 20+ years for their company. On Thursday the 1st of August I bought a packet of feta cheese which I often do. The best before date was late October (over 2 months from now). The cheese was rotting, and foul. I was in a rush and had a small taste before I noticed that the cheese was vile. I got very ill for a couple of days. I notified customer service about this with photographic evidence of the product, and they told me if I provided a receipt they could refund me €2.99, otherwise they will do nothing. I didn’t keep the receipt so I got nothing. That being said, the trouble I went through was absolutely worth an awful lot more than €2.99. Feeling incredibly let down by M&S and the whole experience, disgusting customer service.”

Helpful Report

Posted 6 months ago

“Bough red diamond strawberries. Not impressed. I have bought them before and they were lovely and sweet. The latest ones were not so sweet and some were stating to go a but mushy. Def not going to buy them again. Sticking to angus strawberries”

Helpful Report

Posted 6 months ago

“Was on holiday in UK l. Bought lots and lots of shirts and blouses at marks and Spencer all over UK. bought a couple of £9 t-shirts. Great fit in the shop. Bought two beautiful viscous work shirts £30 each. Got back home, washed all following instructions, all shrunk 2 sizes smaller. WTH. I am FURIOUS. If I washed them back in the UK I could have gone back for refunds. All other shirts that were 100% cotton or linen kept their shapes and sizes. Any other mixed fabric garments shrunk.”

Helpful Report

Posted 6 months ago

“Have always been satisfied with service from M&S but today very disappointed took our great granddaughter age 5 to cafe in preston (she is gluten intolerance) all they could offer her were chips no baked potatoes sandwiches etc .I think this needs to be addressed in all your cafes”

Helpful Report

Posted 6 months ago

“Excellent service Beautiful flowers delivered Highly recommend and very fair pricing Well done”

Helpful Report

Posted 6 months ago

“I went for a bra fitting today at westfields i was very happy with the service, the lady was Asian, she made me feel comfortable and at ease, easy to talk to, explained why and what bra's was suitable for me she went the extra mile and an asset to m/s smiling all the time very good customer service I would recommend family and friends the service is free thats a bonus thank you”

Helpful Report

Posted 7 months ago

“Took my daughter for a bra fitting service to Cheshire Oaks today, And a Couple of months ago I took a lady I support there for a bra fitting. 100% amazing service off the ladies there, I would definitely recommend booking a bra fitting service.”

Helpful Report

Posted 7 months ago

“Order Number : 2004502203 dated 6/7/24. Item not received even after 10 days and the customer service rep is telling me to wait for some more time. The courier service provider has to be penalised for the delay. Very bad delivery services.”

Helpful Report

Posted 7 months ago

“I wanted a gift card for a new baby over 100 it never arrived got done out of the card and no refund i phoned customer service 6 times found them appalling.”

Helpful Report

Posted 7 months ago

“Just ordered another pair of mens slippers to replace a previous pair that only lasted about THREE months during which time the back seam slip open and the inside cloth lining came off BOTH slippers. Would have complained but purchased quite some time back so cannot prove they were just stored as a spare pair for some time before use. All my family have been a customers for many many years and normally pleased I hope this was a one off not a switch to new suppliers to up profits. (suspicious mind) Will watch the new replacement's closely.”

Helpful Report

Posted 7 months ago

“Poor quality lingerie- Rose Bra cost £30 and straps fell apart after a few washes .”

Helpful Report

Posted 7 months ago

“I ordered £1590 worth of furniture online via gift card. On the next day, I wanted to add a table to the order but was unable to do so. Therefore, I went to the M&S branch at Reading and the staff there advised me to cancel my order and reorder. I then called the furniture customer hotline to cancel my order. They refunded 2 £500 gift cards on that day. I was quite perplexed about the way they handled things and how they split up the refund, so I called them again regarding the remaining £590. They told me on the phone that I had to wait a further 3-5 working days for my refund. Up until this day, I have called customer service multiple times, but everyone I talked to gave me a different answer, Some of them promised to follow up with the financial department or to make a note about what I wanted to buy, but none of them took any action. This caused enormous delays and resulted in the table I wanted to buy being out of stock. I am incredibly disappointed in the lack of efficiency in the department and none of them were apologetic at all while trying to end the call as soon as possible by giving empty promises. I called them again today, and I was very shocked and enraged that they said I had to wait another 3-5 working days for my refund and repeating this vicious cycle. I did not know how to escalate my issue and this was the only way they provided to us. I have told them every single time that this is a matter of urgency as I am moving into a new house, and therefore I had to use the gift cards to reorder my furniture. However, none of them seemed to empathise with me and thus gave me empty promises to get off the phone at the first opportunity they had. I am really confused right now as customer services never gave me any definitive answer and kept delaying issues.”

Helpful Report

Posted 7 months ago

“Worst quality and if we email they automatically close it and no body is there to help so cheap quality product they sale in fresh stocks and no one is there to help in Ahmedabad even store manager was behaving very bad and to be frank I will say don’t buy from this brand there are many other brands then this who help atleast”

Helpful Report

Posted 7 months ago

“Ordered on line,next day pickup.very happy with the quick turnaround,no messing.Got the white cotton skirt with pockets, it was just how I imagined, love it more than pleased.”

Marks And Spencer 5 star review on 18th June 2024

Helpful Report

Posted 8 months ago

“Poor quality Greek Dips, no lids to re-seal accept on the Classic Hummus. All 4 dips were virtually tasteless so I will never buy again. By way of a general comment, for me the M & S food range used to excel as a benchmark for quality and value. Sadly,in my opinion no longer the case. Inflated packaging attempts to disguise reduced portions and the substantially ramped up pricing. As a long standing loyal Marks customer I am sad to post this review, I no longer feel the same about M & S food and fruit ranges. I am now more selective about what I buy at M & S my spend with them is far less than it used to be.”

Helpful Report

Posted 8 months ago

“Battered cod & crushed pea fishcakes - absolutely awful. Go to Aldi.”

Helpful Report

Posted 8 months ago

“Such a shame Marks has gone ghetto. A tarantula-headed man of colour attempted to short change me at the colliers wood store. Only by being very assertive did I get my rightful change. I'm just a little old lady so this was incredibly intimidating and I no longer shop at this zion.ist-owned store which also supports the slaughter of little palest1nian children.”

Helpful Report

Posted 8 months ago

“Can never seem to find anyone in the shop floor to assist. You have to wait the in the queue for ages then one of the server staff have to leave the till point to assist resulting in customers awaiting longer to get served at the tills”

Helpful Report

Posted 8 months ago

Marks And Spencer is rated 2.8 based on 2,232 reviews