Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had flowers delivered to me today for Mothers Day. Was supposed to be accompanied by a bottle of Prosecco. No Prosecco.. my daughter phoned up to complain and was told that they will deliver tomorrow. Tomorrow is NOT MOTHERS DAY. We will wait and see. They take your money and are not bothered. Won't be using them again.”

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Posted 3 years ago

“Sent my mum, the rose and freesia bag from M&S for Mother's Day and beautiful.”

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Posted 3 years ago

“Pitiful Flower Delivery by M&S Absolutely furious that my mum recieved a wilted bunch of nothing today which looked absolutely nothing like the beautiful and expensive bunch I ordered! Flowers that there were were tiny and broken. All just leaves and twigs. If I could post the pitiful picture of what they look like I would! No option to complain apart from phoning a number that puts you on hold for forever! No option to email or anything. I am left disappointed and horrified that my mother recieved THIS For Mother’s Day when I though M&S were meant to provide quality. Will never trust them again.”

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Posted 3 years ago

“Ludicrous service where you are lied to! I bought the wrong product and told me to come the next day to change it. Surprisingly, the next day they say they can't do it! The manager treating with such a lack of respect that you feel that you're speaking to a wall. This is shameful and they show a terrible image between lies, false committment, absence of respect and lack of consideration of even looking for an agreement. I've lost trust in this company and will never go back.”

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Posted 3 years ago

“I purchased 2 mens Autograph Pyjama tops fantastic quality, Not cheap at £22.50 each but worth every penny”

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Posted 3 years ago

“Shocking online service from M&S. Ordered items on line, paid and received confirmation emails. This morning received 2 cancellation emails stating no stock. I cannot understand how a company the size of M&S cannot have proper stock control measures in place. Very disappointing.”

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Posted 3 years ago

“Feeling very low I have received a email from mark's and Spencer about the family meal deal for mother's Day but it is in-store only and we are all shielding and no one can drive in our house and we do not have any transport or family to help us so we miss out yet again on a amazing deal”

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Posted 3 years ago

“Had trowser order cancelled (can't understand how they don't have proper online stock management) but I can't cancel the jacket as is now not wanted without the trowsers. I could reject the order but most deliveries and just left at the door to the flat, so I doubt I will be able to do that. Not impressed with M&S.”

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Posted 3 years ago

“Rude, aggressive and abusive floor staff and customer service; more so these behaviours are permitted by their unskilled management team. No intention to resolve any matters or complaints with customers but to get them out of their store (M&S Pantheon Oxford Street) the quickest when complained in person; along with the false promises in sending the result of their investigation to customers, no courtesy to reply to emails either. Good at avoiding problems or complaints by the Store management team and by ignoring the customers in concern. Absolutely bad customer service and business practices. So be aware when shopping with this outfit and the treatment you may received. I wish I could give them zero stars!”

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Posted 3 years ago

“Purchased Full briefs in December and every pair of briefs I have had to throw away as the elastic has riped very disappointed”

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Posted 3 years ago

“Disappointed that most M&S men’s polo shirts only have a 2 button plaque instead of the traditional 3 button associated with the classic polo shirt. Is this a cost cutting exercise ?”

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Posted 3 years ago

“Absolutely brilliant service from Chrissy R. at M&S, Yeomans Way, Bournemouth BH8 9UL, yesterday. Such a lovely lady.”

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Posted 3 years ago

“very helpful service from all at Uxbridge Middx store especially KimCwhose cheerfulness and positive attitude shone through!”

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Posted 3 years ago

“I contacted M&S live chat regarding a pair of faulty Sophia Jeans. I explained that I was shielding and could not return the jeans. I was then given further contact details with the assurance that it was not a problem and I would receive a new pair by post and could return the faulty ones in the delivery packaging. I contacted their customer service, waited days for a reply. I then received an email which I promptly replied to and sent photos of the condition of the jeans. These brand new jeans are disgraceful ( inferior dye problems and fraying edges). They actually looked more like second hand. The emails went back and forth for a few weeks and then finally I was told that I would have to return them to store. I explained, AGAIN, that I have heart and kidney issues and could not do that. I was basically ‘fobbed off’ Then - no further response. Even though I tried to contact them again, my emails were simply ignored. I was led to believe the quality of these jeans were a ‘one off’, but have noticed that many others have also complained about the fabric quality. As a Marks and Spencer’s customer for many years I suddenly realised that customer loyalty no longer matters as far as Marks and Spencer’s are concerned, so...... sadly I will have to purchase both my husband’s and my clothing elsewhere. I have had to rate this one star because there was not an option for a ZERO.”

Marks And Spencer 1 star review on 24th February 2021

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Posted 3 years ago

“Angel was really helpful this morning At the Ilkeston branch”

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Posted 3 years ago

“Very good customer service Julie. 10. In Scarborough made my day being so pleasant and helpful in the clothes department in scarborough”

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Posted 3 years ago

“Mark’s & Spencer at Imperial Park (Bristol) needs a serious look into from a area/regional manager!... surely when a store opens its doors for business, the shelves should be stacked ready for the customers and not have 10+ staff running around with stocking crates getting in one another’s way!?... it’s literally chaos, not to mention the health & safety negligent!, plus the 2mtr social distance rule is blown out of the water because everybody is bumping into each other trying to manoeuvre around all these crates?!?... it’s literally everyday this happens and it’s an absolute nightmare!!!... just split shift the staff and get the shelves stacked before you open... it’s not hard?!?”

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Posted 3 years ago

“I purchased a valentine meal .this last weekend .and everything from the starter to the main and wine all was beautiful 10 /10”

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Posted 3 years ago

“Everything I bought is sized right I'm a size 16 sometimes a 14 but the sizes are spot on”

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Posted 3 years ago

“Have just had your valentine 2021 meal prawn cocktail beef bourginon followed by chorizo with chocolate Plus heart shape chocs and prosecco..want to say well done m&s really good food and what a bargain at 20 pounds worth every penny .absolutely delicious.”

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Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews