Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to the gastropub range? The new packaging is awful and I cant get the meals that i used to really enjoy, particularly the beef mac and cheese. Instead of improving the choice for customers they have ruined it. Absolute rubbish M&S.”

Helpful Report

Posted 4 years ago

“Luxury sherry trifle. ...bought three individual trifles. On Friday 14 February with use by date the same day ....only noticed that when we got home. Zero flavour. Zero,Sherry. No sponge. Just lots of chunky fruit cocktail. Very disappointed. All three went in the bin ....😱”

Helpful Report

Posted 4 years ago

“So disappointed with our gastro pub Salmon in flakey pastry parcels... Didn’t cook well & hardly any fish? Didn’t look like the picture in the new design packaging either!!! Shop daily in M&S & usually happy... :-(”

Helpful Report

Posted 4 years ago

“I have purchased the gluten free quiche and would like to tell you how good it was. Very tasty and lovely pastry I would purchase again. My other favourites are all gluten free, Lasagna, steak pies, large apple pie and fruit crumble. Can you make some different meals too please like chilli con carne, curries etc. Thank you 🙋🏼‍♀️”

Helpful Report

Posted 4 years ago

“You are right. Get buyers who actually know what the public want and not what they think they want. I write about non food items. They though are way too expensive and quality no better than most other supermarkets.”

Helpful Report

Posted 4 years ago

“Having just finished your valentine meal we chose Scallops starter, mains chicken Kiev and Rosemary potato, we bought broccoli stems, for desert chocolate cheesecake, plus A bottle of very decent White wine, we have enjoyed every bite, the scallops were lovely in white sauce and decorated mash potato, the chicken kiev was as you stated on the box your BEST EVER, the rosemary potato very nice and the cheesecake was just heaven. we will definetly be buying the said food ,on return to your store. THANK YOU FOR MAKING OUR VALENTINE MEAL SO DELICIOUS.”

Helpful Report

Posted 4 years ago

“Asked an assistant to help me find some clothes, in a strange store, that I had never been in before. The response was a glare and a point to some where. I returned and asked again, this time a grunt a moan and another point. I left”

Helpful Report

Posted 4 years ago

“Ordered two dozen red roses for my wife for Valentines Day and when delivered they were drooping, dying and several heads were missing. They were delivered without being placed in water. Despite being offered a full refund immediately there was no apology nor an investigation into such poor quality which ruined both our Valentine's Day. Never again will I use this company for flowers. I am appalled and shocked at their lack of interest.”

Helpful Report

Posted 4 years ago

“My husband bought one of your Gastro Pub steak lasagne yesterday. We used to buy this product regularly and thought the quality was very good. However this lasagne was disgusting. The 'steak' tasted awful with an unpleasant aftertaste. Sloppy, nasty mush. I would expect this quality product in the savers range at a low quality supermarket. Most of this product went on the bin. We have noticed the quality on other products has dropped e.g. Chinese crispy lemon chicken. Packaging has changed quite recently and the quality dropped at the same time. Even chocolates at Christmas were inferior. Altold very disappointing for M&S. You are going to try harder to win us customers back.”

Helpful Report

Posted 4 years ago

“Received an email this am in Canada advertising your Valentine's food special,and tried four times to order it for brother in UK. Went round and round trying to place this order. However does it report that the offer has ended or you have run out of supply.So annoyed at time waste. Buy elsewhere in future. Don't send emails advertising ATH which is not available, and if you do, then indicate on the site that supply has run out. Timewasters”

Helpful Report

Posted 4 years ago

“M&S why have you changed Gastro pub packaging? Is it because you've got an inferior producer? Individual Aubergine bake was spot on - new double size one is nowhere near as good. I think you've decided to use a cheaper producer with poorer quality ingredients. This is why you'll be out of business in 10years!”

Helpful Report

Posted 4 years ago

“New Gastropub moussaka - flavour was ok but the whole thing was just sloppy on the plate, like soup. Moussaka should have some integrity and hold together. Aubergines were nice and there were no courgettes for cheapness as in the old moussaka but the potato slices were hard and undercooked. Sorry but won't buy this again:(”

Helpful Report

Posted 4 years ago

“Curry awful, omg fatty chicken and far to much rice in the meal for 2 where was the sauce???”

Helpful Report

Posted 4 years ago

“BLT sandwiches would be so much nicer if M&S used back bacon instead of fat loaded streaky bacon”

Helpful Report

Posted 4 years ago

“Feeling very unhappy I brought a blouse yesterday and it still the alarm on I’m really cross because the lady should of checked this and I’m away this weekend and I wanted for the weekend I can’t go back this is very bad service on marks and Spencer’s service if marks where doing there job right the alarm should go off and it didt.. I’m a very unhappy customer...and extremely disappointed ☹️”

Helpful Report

Posted 4 years ago

“M&S Gastropub 8-hour slow cooked Beef shin is absolutely gorgeous...had it with M&S mashed potato and it was spot on and I’m so fussy with shop made meals. I highly recommend it.”

Helpful Report

Posted 4 years ago

“I recently shopped in the Sevenoaks branch and wanted to express how helpful I found a member of staff, her name is Tracey , and she was extremely helpful and a credit to the store and company.”

Helpful Report

Posted 4 years ago

“friendly and nice staff. clean place and good produce. recommend!”

Helpful Report

Posted 4 years ago

“Layout of the store was easy as well as being clean. Staff were also helpful :)”

Helpful Report

Posted 4 years ago

“The count on us range has gone down hill since the range revamp. The chicken in the chicken arrabbiata is awful now, it is hard and the texture is not the same. Very disappointed as me and my husband bought these regularly.”

Helpful Report

Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews