Massage Envy Reviews

Name: Massage Envy
Rating: 2.10

2.1 Rating 115 Reviews

26 %

of reviewers recommend Massage Envy

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2.1

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

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“Excúseme nunca escribo review. Pero me sentí tan ofendida que tengo que hacerlo. Llame a Massage Envy de Miramar y pedí que me comunicaran con alguien que hablara español para hacer preguntas de mi tarjeta. La muchacha que me contestó me dijo aquí nadie habla español y antes de que ella colgara la persona que estaba al lado escuchado la conversación dijo no español bye bye. No creo que fue una manera de atender a un cliente y menos que es mi primera experiencia. Gracias”

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Posted 6 months ago

“I went to the location in Birmingham MI, my masseuse Phillip did an amazing job with my massage, he not only massaged me but he also stretched my body,hands down the best massage I have ever had, I can't wait to visit again soon.”

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Posted 6 months ago

“Very disappointed. I paid for 60 min massage and foot scrub. My appointment was 4:30. However, my massage did not start until 4:45. Including my foot scrub I walked out the room at 4:23 and out of the spa at 4:30. I was told 10-15 min needed to clean/set-up. I don’t understand why it was done during my paid time. Massage was just okay, foot scrub was better. RedFlag. Check-In staff appeared angry. Only one of the 3 ladies at the desk made eye contact upon arrival. I’ll never return.”

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Posted 6 months ago

“My teenager son was suffering from a really bad case of acne for several months. I took him to see two dermatologist and after zero results, I decided to take him for a facial at Massage Envy in Garden City, NY. Olga did such an amazing job that after a few days, we started to see the improvement. We went for a second facial a month after, and his face is so much better already. I am so glad I took him to Massage Envy. I totally recommend this place and especially Olga. Her nurturing and caring demeanor is just amazing.”

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Posted 6 months ago

“I had Erick at Cedar Hill. He was amazing. He's Def my new favorite go to.”

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Posted 6 months ago

“Can’t get in when I actually need massage for migraines which is why I enrolled and then scheduled 2 months in advance for my daughter’s wedding and it was canceled due to someone quitting and I was never notified. This has happen last 3 events and on my birthday. Would never recommend them.”

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Posted 7 months ago

“I was lied to about being able to cancel my membership at anytime. My massage therapist was great but the receptionist man was rude and stupid if he thought I would give him my new address. I will never ever use this company for service they are scheming an preying on people an there money I advise any and everyone to stay far away from the cedar Hill location unprofessional at most. Horrible I've ever seen!!! I've had to close my accounts so they couldn't take An money Steal money from me anymore. Thankfully I recorded the conversation when I applied for membership an I recorded the conversation when I tried to cancel. I will be see them in court!”

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Posted 7 months ago

“Do NOT sign up for a membership. They unexpectedly go up on rates and never explain to you why. Then, if you try to cancel due to medical reasons, they pause or freeze your membership, but extend your initial term so you pay the full 12 months. I will never subscribe with them again.”

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Posted 7 months ago

“ZERO STARS! I don’t even know where to begin… I would NEVER give anyone I care about a gift card to Message Envy or patronize their business EVER! The customer service is severely lacking and corporate is a JOKE! Last Christmas (2022) my brother had gifted my mom and I each a $100 gift card that he purchased at the West side (Madison) location. When we went to use them we were told that there was no money loaded on the cards. So we ended up paying cash. My brother had to pull his receipts and provided documentation that he paid for the cards. What had happened is the employee never loaded the money on the cards. It was a pain to say the least and message envy did nothing for the inconvenience of their oversight. My brother again gifted my mom and I gifts cards this past Christmas (2023). I called to book our appointments shortly after Christmas at the West side of Madison location and was told that they had no available appointment where my mom and I could get messages consecutively. I told the CSR that we could book out as far as needed to accommodate our request. She said we would have to call back at the end of the month when they had the schedule for the next couple of months available. I called 2 more times and finally on the 3rd call we were able to book our appointment at the same time. Now let’s be clear, this is Not a huge ask!! Anywhere else I have ever gone has no problem booking messages at the same time for people who come together and want to be done at the same time. Message Envy didn’t have any weekends available (at all, which I don’t understand) so we booked for a Monday 2 months out! Message Envy called us on the Friday before our appointment and told us that they had some “bad news” and that “one of our appointments needed to be canceled because a therapist quit”. Both my mom and I had taken off work and have now at this point waited over 4 MONTHS! Needless to say I wanted nothing further to do with Message Envy and asked for the gift card to be refunded. I was told that they do not do that and to call corporate with my concerns. Corporate had the chance to make things right but chose not to. I don’t usually ever write reviews but felt compelled to let the public know so they can steer clear of this disaster of an organization all together.”

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Posted 7 months ago

“Absolutely worst experience. The manager Conor Rowland unprofessional, rude and disrespectful. No rules there, no communications. So many other places to go and have a great massage. I would not recommend to go there. Just make a note of it.”

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Posted 7 months ago

“My membership dues went up without notice. I asked the manager to call me.......that never happened. I scheduled a massage for 8:00 am and at 7:50 they called to say that they had to push my massage back till 8:30. I arrive at 8:00 and they finally come to speak with me at 8:45 to tell me my therapist is on her way. I had initially scheduled a 90 min massage and now I was going to get a 35 min massage. I declined and asked to speak to the manager. This same manager who was supposed to call me about the rate increase, was at the Brookside location. I called her and her attitude was no different from the receptionist's. Do yourself a favor and find another place to go!”

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Posted 7 months ago

“Therapist declined to give me future massages after not tipping "enough"”

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Posted 7 months ago

“I have been using Massage Envy in different states for the last three years. They have exceeded my expectations for everything. Tiffany, the Manager of the Naples location, is always helpful if you need anything or have any problems or concerns. The staff that she’s hired are very friendly and professional. They provide excellent customer service always willing to find you a place on their schedule to make an appointment. I make my appointments months in advance, so that I know that I can see my masseuse, Joel. The staff at the front desk always greet me with smiles. I feel so welcome there. Each staff member is knowledgeable about me and know me by name they are all professional, but also very friendly. Joel has been giving me the absolute best deep tissue massages for two years. He is the best deep tissue masseuse I have ever had in my life from any massage business and any other deep tissue masseuse. Joel always gives me an 90 minute, Full body, excellent, deep tissue massage. He always exceeds normal expectations. He has to use his full body strength to do my 90 minute massage; head to toes. After my massage, when I’m getting ready to leave, I feel LIKE I AM FLOATING IN THE CLOUDS. I feel so relieved because he has taken the tension out of all of my spastic muscles. Joel makes me feel WONDERFUL!!”

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Posted 7 months ago

“BEWARE DO NOT JOIN!!! I want to say that I am not one to give negative reviews. But this is important to make people aware of what they would be getting into. Individual therapists can be AMAZING, but it does not change the problems with the company. I have had a terrible experience (like MANY others) with this company. I paid monthly membership for 10 years, and generally had a good experience initially but they went downhill with Covid and since then I was almost never able to get an appointment. So I paid every month for a membership but could only get an appointment every few months. Granted some areas may have much better availability, but the company in general was awful to me. I contacted the clinic with my concerns and they said it was a corporate problem so they couldn't help me. I contacted corporate and they said it was a clinic-level problem and couldn't help me. They allowed the FREEZE PLUS where I still paid every month (a smaller amount) just to have ACCESS to the ones I already paid for but had been unable to use. Eventually, it got so bad that my main location shut down and I was told I would have the option to transfer my credits to someone else because of it, but then when I tried to do that, they said I could not in fact transfer any. DO NOT JOIN THIS MEMBERSHIP! Beyond frustrating. There was a lawsuit since so many had a similar problem, but I missed out on the class action lawsuit since I did not see it in time.”

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Posted 7 months ago

“Ms. Eula, at the Metairie Road location in the New Orleans/Metairie area, is the absolute best, she always asks how I'm feeling and applies the right amount of pressure, she covers every area from head to feet. It's never a bad experience when Ms. Eula gives a massage.”

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Posted 7 months ago

“I signed up for an annual contract of having a monthly service each month. I was at a specific location. Then 1 month it the location closed. I was told I had to choose another location. I was not interested in going further for the service but they continue to constantly call me demanding my monthly payment for the upcoming month. I told them I am not interested in going elsewhere. They told me to give them my card number. They would charge me another $75 and then reimburse me. Ummm.no..they are such scammers. They continue to harass me to this day ! Do not sign up for anything with them!”

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Posted 7 months ago

“Just like all other people had said, I experienced the exact same scam type service provided by massage envy. When you join the massage envy subscription, they start charging you monthly and give you a free session per month. However whenever You book a massage, they cancel on you at the last minute. Seriously last minute. Like 4pm massage will be canceled at 3pm at the same day. Although I am being very considerate as a customer and I have no problem with the therapists (in fact my therapists had been excellent), the excuse of “therapists called in due to emergency” had been used too often by them. They used this excuse at least 5 times on me, and every time it was a last minute cancellation. When you accumulate many sessions in your account, and you cannot book one because they always cancel on the last minute, you will end up having so many unused free sessions. When you cancel your membership, you are required to use all of them within 60 days or they go expire. Very familiar scam strategy. I have to point out Massage Envy was not like this a few years ago. I don’t know what happened to their management but I can tell you they do make me feel they are a total scam now. Do not subscribe. You can get better service somewhere else.”

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Posted 7 months ago

“I feel the therapist there need a little more clinical training. Although you fill out a paper about the areas you would like treated or have concerns about they really did not attend to the areas specified. Scott, however, did a better job at trying to meet my massage needs. I feel like I did give a few therapists second chance, but still was unsatisfied. However, the therapist, Jennifer at the Tinley Park location did. I felt bad that she actually spent additional time with me talking about my issues and previous injuries and needs. I would have tipped her more than the extra five dollars, but I planned on just tipping her the minimal like I have done with the other ones. It was the best massage I ever have had and I immediately booked a second appointment and will end my commitment with the Tinley Park location. They are not kidding when your massage includes 5-10 minutes consultation… which was just time getting undressed, and getting under the sheet before your massage, begins and ends about five minutes before the hour.”

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Posted 7 months ago

“No, do not sign an agreement with them. If you get sick and cannot go anymore, they will require you to get a letter from a doctor, as if being sick was not heavy enough. They do not care about your well-being, only about your money. Do not sign or use their services. You will regret it!”

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Posted 7 months ago

“Charged my card without approval on a charge that was already paid for.”

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Posted 8 months ago

Massage Envy is rated 2.1 based on 115 reviews