“RIPOFF!!!
I found their website to be deceptive and the ordering process to be false. I ordered two items and they sent the cheapest item but backordered (more than 30 days) the expensive item. I would not have placed the order if I had known that an item that they claim to be in stock was in reality more than 30 days out of stock. I feel cheated by an organization set to operate a scam. They claim to be honest but please beware of these con-artists. Shop somewhere else!! They do not deserve your trust.”
“THIS COMPANY SUCKS, we have a Special Needs infant. Ordered a product that was in stock, needed asap. Now they say its out of stock and don't know when it will be available. They don't get a rats ass about patients. DON'T BUY FROM HERE!!!!@@@”
“I ordered a certain ostomy bag for my son. Not once did it say it was NOT in stock. It took my payment and then days later got an email stating that it would be a few weeks because it wasn’t in stock. I called and spoke with someone. I asked for a supervisor because it was quick to ask for the payment but did that just to get money. The lady I spoke with said there was no supervisor or manager. I felt it was fair to ask the company to pay to have it overnighted once they got them and she said I had to pay for it. They want money, but based off this I’ll never use them again.”
“I been a customer (no health ins) for over two years customer service is great until they sent you the wrong items and you called to request for the correct item to be send, supervisors treat you like "You Placed the order" "That's your mistake". Been paying for product to be send over night and when you asked for items to be send the same they refuse because they they don't feel like it.”
“I would give NO stars if possible. This company is undependable and has horrid customer service policies. They send one shipment to wrong address - no apologies, no refund. They missed shipping details (and since I am in Ecuador, those deadlines are crucial), they send products I didn't order through DHL and cost me hundreds of dollars in shipping. THe loast order, they got completely worng, refused to return them for refund until I got manufacturer involved. No one every apologized except for my Perceived PRblems. No one acnowleges errors. The owner is a jerk. I just spent $400 returning products I did not order via various International Shipping services. and although Hollister strong armed them into refunding me for the incorrect products, I'm still out the shipping.Prices are good, service, web site and attitufe suck.”
“I recently reviewed Medical Monks (hereafter MM), giving them 1 star, because I never received the product I ordered. I received an immediate response promising to look into my complaint. Apparently my package was lost or damaged in shipment by the Post Office. Without my asking, MM reshipped my order AT NO COST TO ME and I received it this week. Now that is what I call customer service. Thank you Medical Monks!”
“Worst site ever! ordered something that was helping to heal my son's wound that I had limited amount of from the Dr.'s office until wound care appt. and never came! Paid, for it and will need to demand a refund for now since it is in the same standing with fedex as usps and will probably, stay that way for about the next three weeks again or in the least won't need it anymore!”
