Monzo Reviews

Name: Monzo
Rating: 1.63

1.6 Rating 213 Reviews

15 %

of reviewers recommend Monzo

Company Reviews

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Metrics

1.6

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a horrible experience!?! Seems Monzo loves playing parent and keeping funds hostage!!”

Helpful Report

Posted 9 months ago

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Posted 9 months ago

“I was a victim of a scam by a company called Offco, who didn't provide the service I paid for (promotional services for my music), they cut off all contact with me, and my emails were just getting returned because the email address no longer exists, they turned off comments on there Instagram (since they have clearly scammed other people too), and didn't read any of my messages to them on Instagram direct messages as well as many attempts through there website. All of my communication and proof that they didnt provide what I paid for is very well documented and was sent to Monzo when I raised a dispute. Round one of the dispute, the response I got was that Offco (the company I CANT get hold off) refused to refund me, I mean of course they did, they have stolen my money and clearly have no intention of paying me back. How is it that Monzo are siding with scammers and not there own customers?! and just accepting the word of some scammers rather than looking at my evidence? There were also two payments I made to Offco, one of these that I disputed was refunded immediately by Monzo, but after investigating the second dispute, with all of my evidence, the fake names, returned emails etc they changed there mind and asked me to refund the original refund back to Offco, absolutely ridiculous. Anyway, I disputed this all obviously, submitted more evidence to Monzo, including screenshots of the Offco website using fake names for there staff / CEO etc and using fake pictures of real people (I used google reverse image search to find the real peoples names, and provided proof to Monzo of this, from images from reputable websites like the Wall street Journal etc), they then said they would be investigating it further, but I just recieved there final decision that they are going to let these people (who I cant get hold off, but Monzo can - that's not suspicious is it!..) keep my money and that's the end of it and they can't help me. I am absolutely dumfounded that Monzo have sided with scammers and are ignoring very clear evidence of a fraudulent crime. And can now offer one of there customers zero more help.”

Helpful Report

Posted 9 months ago

“Don’t trust the Monzo account they will freeze your money when they want. Service is terrible advice to stay away from this account.”

Helpful Report

Posted 9 months ago

“I lost my $11570 to this online broker’s Forex platform recently. I was very fortunate to meet someone who helped me get it all back. You can reach out to him through Email :(dorisashley71 (AT) gmail com) I’m sure he will help you guys too WHATSAPP: +1---(404)--721---56--08”

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Posted 9 months ago

“The most disgusting customer service I have ever received from the bank. Online chat is unprofessional, uncaring, and robotic. We opened the business account and we couldn't use it because of "technical problems" but true is there was nobody to own the problem so we asked to close the account. Now they refuse to close the account charging us monthly fee. This is beyond ridiculous and I wish I have never have come across this childish bank.”

Helpful Report

Posted 9 months ago

“Please stay away from these Scammers guys ,if you still want peace guys. They will wipe out your account within a blink of an eye. I trusted them but let me down not once or twice but on numerous occasions,when they promised to refund me and that never happened .When i reach out to MADACOVI. CO ,i got all my stolen money back”

Helpful Report

Posted 9 months ago

“Stay away if you are a business at all costs. No way to phone call a real person , the only way of support is through the super antisocial bots in the app chat . they are not responsive and non empathetic. if they want to do a review for a payment they would freeze your whole account , rather than blocking a certain merchant , NO , they would freeze everything with you and take a few days to finish their review , if thats your only bank , your business operations will be completely affected as you won't be able to do anything . It's something unheard of ! Worst customer service I ever experienced in 32 years of life.”

Helpful Report

Posted 10 months ago

“June 3, 2024 I received an email from Manzo letting me know that they have closed. My account didn’t really give me an idea why they closed my account out of the blue. I really enjoyed banking with them for the last year I think and there was $346 in this account and as I say, this is June 3, and it is now June tent, and I used what their option is tap to add money to your account which took it from my banking account my other account, and then when they wrote, they said they refunded all of this back to the card that was on my account which should’ve sent the money directly back or within 24 hours but they’re telling me that it’s gonna be the 17th before I get my money back or something funny about that To watch out and don’t have to go through what I’ve been through because I get paid week to week and these people held my check up so I haven’t had any money and I don’t understand why you’re telling me if I don’t have it by 17 June to give them a call back that was kind of rude David Nord my emails except for two emails they sent me back.”

Helpful Report

Posted 10 months ago

“I Was duped by this MONZO BANK few months ago, which said it possessed my hard-earned money. I placed $62,000 into my account, but they wouldn't let me take any of it out. I was forced to seek the help of a Attorney agent when I was unable to get my money back. I became aware of JOHN GOODWIN. I read reviews of GOODWIN and his aid in assisting people recover their money from crooks while looking for a solution.With his help, I was able to recover my money from these MONZO scammers. Sincerely, I'm glad I choose to use this whatsapp number to contact ATTORNEY GOODWIN: +4 4 7 8 9 3 9 4 1 6 1 9. Using professionals such as Mr. GOODWIN is the is the only way to recover your money from scammers. CHECK ATTORNEY GOODWIN REVIEWS ON THE IMAGE ATTACHED”

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Posted 10 months ago

“Monzo I would avoid at all costs, they were meant to assist when I had issues with a company I placed an order with, they told me they would try reclaim this money back, I provided al proof I never once received this order and after 5 months they came back and said the dispute was not accepted, I then took this to offcom and straight away monzo admitted liability for this and gave me the money back. They have now put my account back into over draft for this payment adn are refusing me access to payments going into this account.”

Helpful Report

Posted 10 months ago

“Avoid at all costs! Not Crypto friendly in the slightest. I would give zero as a rating if that was an option. Deposited a small sum in a new monzo account and as soon as I tried to send it to a cryto exchange, the company have frozen my account whilst 'specialists' look at it and have requested various info. If I'd tried to put it onto a gambling site, they would have allowed me. No interest in their customers wellbeing, just want to stop UK customers moving to crypto assets as it impacts their bottom line. Terrible customer service on chat, waiting for hours a a time for a response. Avoid at all costs.”

Helpful Report

Posted 10 months ago

“Scammers won't letbyou access large sums of your own money, they clain suspicious activity then say relevant dept will be in touch but you wait for ever and no one on phone will do anything. Avoid this scam bank. You are warned”

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Posted 10 months ago

“I profited from my investments on this platform, but I was unable to withdraw my money for a number of dubious reasons. I reported this to S I M O N C H. C O M, and they withheld my initial deposit from the con artists.”

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Posted 10 months ago

“Avoid it.Not trustable.Lost 9500£ by scammer and thief.(money trasfer).after half year monzo investigation,could not get money back,even they knew everything about hes doing.for a reason this bank was under investigation 3 years ago. AVOID IT.!!!”

Helpful Report

Posted 10 months ago

“Do NOT believe the hype. I was trying to send money back to my own account, same name, from the same bank (HSBC) from which I funded Monzo. They STOPPED THE PAYMENT... and said they had to do security checks. I submitted the proof (bank statement in my name) and I'm STILL waiting hours to see if the payment is processed. ?!?!?! Also, the chat "customer service" function is horrible horrible. Takes hours to get a response. Then, when you finally get a response and respond in turn, you are left hanging again for hours. Really horrible. I'm withdrawing all funds from the bank.”

Helpful Report

Posted 10 months ago

“My account was blocked without any prior notice or explanation i sold.my phoneto to .my friend 1200 pound and monzo block my acount and hold.my money for not reason monzo open acount to.me if u not allow to use my money why you upen acount to.me ? When trying to resolve this issue, we encountered extremely poor customer service. particular, was not only unhelpful but also rude. Despite our attempts to get answers, we don’t know how long it will take to hear back from the escalation team, any way. She seemed extremely uninterested, despite my partner being stressed. And u hold.my legal money tomorrow I'm going to speak with lawyer to get.my 1200 back and never work with this.por service I work.with many bank never have problem”

Helpful Report

Posted 10 months ago

“My partner’s account was blocked without any prior notice or explanation. When trying to resolve this issue, we encountered extremely poor customer service. Erin Cleark, in particular, was not only unhelpful but also rude. Despite our attempts to get answers, we don’t know how long it will take to hear back from the escalation team, nor could Erin help out in any way. She seemed extremely uninterested, despite my partner being stressed. They don’t have any direct number for the escalation team. This has been the worst banking experience we’ve ever had. Consequently, we will be closing both our personal and business accounts with Monzo. Their service is unacceptable and their staff are unprofessional. An official complaint will be made.”

Helpful Report

Posted 10 months ago

“I tried to withdraw money from my account for nearly three months, but they kept telling me it was "processing". There can be no faith in a corporation that retains your money and continually claiming you it will arrive shortly, only to wait three months and still nothing. Despite this, the company continued to try to encourage me to utilize more of their services and return my money to them more frequently rather than releasing my funds.Glad I asked for advice via MADACOVI. CO. . I finally got the help i needed in getting my investment back from this firms with the helps of m a d a c o v i . co.”

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Posted 10 months ago

“It's frightening how well they can carry off such deception. When I tried to take out the 54,000 POUNDS that I had invested in their scheme, they demanded that I pay taxes up front. Even after I obliged, they did not accept my withdrawal. I became aware of MADACOVI. CO money recoveries firms and sought their assistance. They promptly assisted me in getting my money back after I provided them with true evidence that shows how i was scammed by MONZO BANK .”

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Posted 10 months ago

Monzo is rated 1.6 based on 213 reviews