“I use the Borehamwood store nearly every day since it opened. I am fed up with the shelves being empty even at lunch time the bread, sandwiches and lots more. I couldn't even get a packet of paracetamol last week. You can guarantee every time you go you can see at least five members of staff in the smoking are and the biggest culprit is the actual store manager. WHAT IS GOING ON WITH THIS STORE....?????”
“Morrisons loyalty card scheme is the worst that i have ever experienced in the history of loyalty scheme that operates across stores and supermarket in the UK. I usually shop at Stratford branch, i was offered a temporary card to acquire points until i register for a permanent card. At the point of registration, the points on the temporary card was suppose to be transferred to the permanent card as stated by Morrisons but alas; that never happened.
I went for shopping at stratford branch; bought stuffs worth about £80; swiped my card to accumulate point; only for a message to come up on the screen that my card is invalid. i was directed to speak to customer service advisor who now told me that if i dont use it for 2 months, it will go invalid and that i have to apply for another one. Well, they've just lost another customer because a'int going back there. I have other stores loyalty card that i sometimes use maybe; 5 times a year and it never went invalid. Who ever is in charge of customer experience should look into this as it is not the best way to operate the loyalty scheme. if morrisson's are not capable of operating the service, then they should wait until they are bouyant enough to reward customers”
“Morrisons should NOT advertise for something if they can't meet the demand. A Tomahawk steak that is advertised across all newspaper, I can't even get it when going in at 7:20am when they open at 7, and the butcher told me they sold out at 7:01am which is ridiculous when it is not an 1 day offer but 4 days.
Which kept me wondering, you guys either cannot kept with the demand or you just order 5 for a day. Which makes me think you advertise it just because you want more people to walk in your stores to shop at your place, which in fact left the consumer felt CHEATED!
In conclusion, DON'T ADVERTISE IF YOU DON'T HAVE IT!”
“I have being a customer at Shrewsbury store since it opened, but since it's new 'rev amp I dofind the store New layout weird, have tried to do my shopping can it find every thing I use to find very easily in old set up talking ,to family they agreed with me,that it's very mixed up ,that we now spend lest and drought go as much choseing ,more expensive Sainsbury,just to get the stuff which could not find, just look how much my match and more card transactions ,plus stopped useing petrol as not crossing town just for petrol, ps telfold and market Dayton are great,very easy to find things far better layout than Shrewsbury”
“Bought a blender that does not properly work. The blender worked at first, yet turned off by itself after few seconds. When I go back to Morisson for replacement, the staff rejected my request since the blender worked when the staff tried it. The blender also has been used since the seal was broken and I found steam on the lid.”
“The Bargoed store is my local as I do not drive and rely on taxis to take me and my shopping home and I have tried the firm that has the freephone but sometimes they don't have taxis available for 30 mins or more but today I felt like I was being frog marched into their taxi by the owner, charlie who was quite intimidating to the people coming out of the store. I don't think this should be allowed and people have a choice of the many different taxi firms around this area.”
“We use the Aylesbury store restaurant every Thursday afternoon and would like to commend Ashley (who we think is the manager) and his staff for the service and friendliness. We happened to miss going last week, and when we arrived for our meal this week expressed that they missed us and was everything alright. We just do not know any restaurant that give such a friendly service, always a smile to welcome us.
Alan and Jean Driver”
“While shopping in northampton 100 today ben burrows went out of his way to get me some kellys ice cream from the back up freezer as there was none out in the freezer on the shop floor.”
“Visiting Malton in North Yorkshire today I asked the gentleman who was collecting trolleys about using Morrisons Car Park and did we need to purchase a ticket.
He was so helpful, pleasant and cheerful, he informed us about parking procedures, shop opening hours and told us about the Food Festival that was taking place in Malton he also gave directions on how to get to the Food Market on foot. Thank you Chris for your help. will use Morrisons next time we are in Malton”
“Morrisons cafe llanishen cardiff
No one to take order staff in kitchen having a mothers meeting 25min wait for a greasey plate of food coffee gone cold all this on a quiet day imagine if it was busy”
“We always shop at the Morrison's in Yeovil as it is close to us and usually everything is OK but this week we bought some fresh cod or we thought was fresh but when we got home and my husband went to cut it,it had a white worm in the flesh and the fish smelt badly after it was unwapped. My husband took it back to Morrison's and got a refund and was asked for a contact number number and our address.
The staff was really helpful but it has put us off buying the fish from there again.
Shurley the fishmongerthere would of smelt that fish was not right when it was packed?”
“Used Morrisons online service for the first time - never again. Life is too short to do this again. The order took three times as long to input as any other retailer due to the user-unfriendly search and display of the products. The fish ordered had a use-by date of 2 days but was off when I went to use it. When I rang customer service I was told they have a policy of how long after an order you can ring, which I had exceeded! They could send me a voucher towards another online order only, which I refused.
The delivery man was helpful and friendly, and apologetic for being late. No substitutions on the order. However, overall not recommended.”
“I registered and shopped online for the first time today. I then needed to add to my order. I tried to log in but the system didn't recognise my log in so I asked to reset my password. The email was sent immediately and I reset the password and logged in to find that no orders were showing.
Well, then I had to call the customer service (customer service is not really an accurate description as I found out). They said I had spelt my email address wrong on my order so I asked what I could do about it. Basically NOTHING!!!. They just kept saying 'can't say because of securiy (no T was mentioned in the word!!). Soooo, I have no idea whether I will be getting a delivery or not.
Good service Morrisons, this was my first experience and it going to be my last for sure!!!!!!!”
“We've used Morrisons home deliveries for over a year now and I can't recommend them enough. I can count the times I've had missing items or substitutions on one hand, and when you do get a substitution it's a decent one.
The drivers are polite and always on time - they ring if they're going to be early to ask if it's ok but it's never more than half an hour. When they were late once I got a call from the driver apologising and could track progress on the website.
The customer services team dealt with my only complaint (a leaky shower gel) with a quick no quibbles refund and I got a refund when I left a duf review for a product (my only duf review!) even though I didn't ask for it.
I really can't recommend them enough and after poor service from other supermarkets I won't use anyone else now.
Well done Morrisons!!!”
“I would like to appreciate kimas ( store 20s) from fruit and vegetable department ealing broadway. He always working really hard and very happy to serve his customers .whenever anybody need any help his help is always ready. during my all visits in Morrison ealing broadway I have found him so hardworking and cheerful and helpful.”
“I have used morrisons home delivery twice, both arrived on time and drivers very friendly and helpful. My first delivery had NO substitutes which with other supermarkets there's always been at least 2! Second delivery just had one sub, it was cheese but sent a more expensive one, a different brand at the same price may have been better. All fresh produce had good dates on them, so no complaints here”
“Very few helpful staff. Customer ‘Service’ desk, “Help Here” desk and deputy Manager all totally unhelpful. Have twice complained: the first time I got no response whatsoever; the second time Morrison’s wrote and told me they had forwarded the Uncle Ben’s 2-minute rice to Uncle Ben’s because they, Morrison’s, did not make it! Uncle Ben’s sent a £3 voucher – for their produce - with a standardised letter. (The rice came out of the microwaved bag looking like turd.)
On a happy note, I once tripped over and fell in Waitrose. The staff were very friendly and helpful; they insisted on taking my name and address, although I insisted I was OK, if a bit shocked. Within 5 days they sent me a £25 voucher. No surprise that I now shop at Waitrose, particularly since the newest Morrison’s marketing effort, ‘Match & More’ is no use whatsoever.”
“I thought I would try morrisons in Ealing for my monthly shop I work out my menus see what is in the cupboard and write a list and go shopping then top locally I usually go to tesco
I have to say it was a total disappointment most of the offers were sold out the meat 3 for £10 mostly sold out items in places with wrong shelf edge tickets items with no prices complete empty sections
Service was good lady on pizza section and cashier very nice friendly and smiled
Company needs to look at availability of offers and gap filling
I can honestly say I will be going back to tesco and I need to go this month as I couldn't complete my list
Shame on you Ealing morrisons
Would be good to get some feedback”
