“Cafetiere I bought at Morrisons exploded when I put the hot water in. It scalded my hand and wrist, needing hospital treatment, stained my floor, carpet, new kitchen units inside and out. Their Legal Dept assert that there was an already existing fault on the item so they are not to blame. Sounded like flannel to me. I wish Ihad the resources to have it independently looked at. I will NEVER shop at Morrisons again. Obviously they are going to do EVERYTHING they can to prevent legal action. A solicitor advised me it would not be worth the hassle or trying to sue them. Where is the justice in this?”
“This week I decided to spend my Morrisons More £10 voucher. I wish I’d not bothered. When my shopping arrived I found that I had been charged an extra £10 on top of the amount my basket came to before I checked it out. For some reason the voucher amount is not taken off the total that your basket comes to, but is somehow deducted before you start your shop, so that, in effect, you have absolutely no idea what you are spending.
To say I am furious is an understatement. I really wanted to save money this week and have ended up having ten pounds more or lesss stolen from me by Morrisons. On top of that I find that YET AGAIN they have charged me for more bags than I received.
I will never be conned like that again because I will never use one of their vouchers again. As for now, I will spend the bare £40 minimum each week until I have made up the deficit.
Enjoy your ill-gotten £10 Morrisons. I wish you joy of it.”
“For many weeks now I have found that the fruit and vegetables are of very poor quality. To the point that unless you eat the veg within a day or two they spoil quite spectacularly. Also there is almost always a broken down fridge or two spewing water over the floor and items placed wrongly on the shelves giving misleading prices. Come on morrisons this just is not good enough!”
“Morrisons, Sutton Surrey store had a make over and they removed the Cats Protection charity box, they never told the charity and then wouldn't take donations that were purchased in their shop for the charity as people couldn't find the box they had removed. Now been told by the charity that Morrisons won't put their charity box back out until the charity put a nice new box there that fits in with there new store decor.
WTF are they thinking, it's a charity.
They told one 85 year old lady who had purchased cat food for the charity box that she couldn't leave it in store so she had to struggle home with it. Appalling.”
“Morrisons Ayr has had a makeover. It's now a welcoming shopping environment. The staff are really helpful and always smiling. They always seem interested in you. Customer service really is given in this store.”
“I was made to feel like a criminal today at Morrisons Breightmet by their security guard, I literally only walked into the store to use the cash machine by the exit, I passed by the closed checkout nearest to the exit and made my way to the cash machine, then left the store when I had withdrawn my cash, only to be followed down the road by the morrisons security guard demanding I produce a receipt for the shopping I had, which was purchased from home bargains next door - UNBELIEVABLE !!!!!!!”
“I used to be a (IMO) very good customer spending over £50 a week at Morrisons until recently. One day
after shopping I was waiting for a taxi home. I noticed that the outside small bins meant for general
waste and cigarette butts etc. were being emptied. The staff are supposed to use a tub on wheels in
the back of the store and walk around the outside of the store with this tub on wheels to use to
empty the outside public used bins after taking them to the huge bins at the rear of the store.
However, I noticed the 'bin' man using a random trolley to put the bags in. The same trolleys we use
to put our meat/veg shopping into. Ok most of the food is wrapped in plastic. Should be safe right?
Well no. My point is this. The bin man uses a random trolley every night to empty the bins. One of
the bags tears, which they do. Cigarrette ash and whatever was in the plastic bags spills out onto
our metal trolleys. It could be a bag of dog pooh someone has put in after walking thier dog. But
it's now on one of the trolleys. I put my meat (in plastic) onto the trolley or fruit. I then when I
go home put that food onto my counter tops in my fridge etc. Now the fridge and surfaces are
contaminated. I complained to the head office in Bradford. I got a call back assuring me this would
never happen again. A couple of weeks later I caught them again doing the same and said to the bin
man you have been told not to use the trolleys to transport the bin bags from outside (he was taking
it fully laden through the store instead of going round!!!) He looked ashen a walked off then a
normal store worker came out to ask me what was the matter. I told her and she gulped and ran back
inside. Then the manager came out and very angrily asked me again what the problem was. I told him
and told him I had already contacted head office about the problem. He said he had heard nothing and
got really clever because I had said 'you're putting sh*t from outside into the trolleys
contaminating them' he got made and asked me not to swear focussing not on the problem but on the
word 'sh*t' Smark alec. Things got heated and loads of staff came to back him up and he said 'touch
me and these will jump on you' I said you what??!!! It was 4.10 on a sunday. Trading hours are from
10-4pm sundays you are only allowed to trade 6 hours on a sunday. He was still letting people in
which was breaking the trading laws. I told him the same and he got really angry and started telling
me to get out of his store. HIS store hahaha. Asian little man about 4ft 2" tall. I told him I was
reporting his behaviour to head office and he scoffed that he would deal with head office no problem.
Then he said to the security guard he's barred don't let him in here again. I've never met a ruder
'man' in my life and i'm not violent but I really wanted to punch this guy out and if I ever saw him
in the street i'd be having some words let me tell you that , the little jumped up pr*ck!! Anyway I
contacted head office who said they would look into it but no joy. I contacted them again no response
then I threatened the papers etc. I got a message saying it's store managers responsibility if he
wants to sack someone then it's his decision. £50 a week over 20 years I spent there!!! I'd give
Morrisons a 0 nevermind a 1 star. I'll never shop there again and happily spend my money at Asda whos
staff I find much better class of people.”
“Big wigs are time wasting fools!
Why would a company pay thousands of pounds training staff up to do heavy goods driving, but then aren't organised enough to put the trained staff members to use?? Keeping the trained staff doing their usual tasks?? Senseless! Bad decision making, money wasting, time wasting and disorganised. And the best of it is the people at the top are most probably scratching their heads wondering why the company is loosing money!!!”
“I bought a bottle of Fanta from Morrison the one in the Byker Newcastle and it was raining outside so me and my wife decided to sit in the cafe area and wait, we had Morrison breakfast there then a Staff member came to us and said we are not allowed to have a drink which we bought from the store! I personally think it is very bad customer service”
“Shelves empty when ever you go in Dates on most items only lasting a couple of days when you go in other stores you get at least a week life this was verwood store”
“I went shopping to my Morrisons Speke store as I aways do and a trolley guy called Tony is very helpful and nothing is to much for to go out his way to help the customer WELL DONE pal”
“I'm a regular shopper at Morrison's and they were my big supporter as we major stores and soon to be opened store in Sutton Surrey. I bought the Garlic Chicken in bag which I had previously had the pleasure of eating with my family but the last two times i have found that it taste and takes as long as boiling chicken. Not only that but the potatoes i bought from Morrison seem like bullets, Its disgusting that we have to pay for rubbish that's not only a health risk but a waste of money. After shopping there for over 10 yrs, I think the competition may just win me over!!!!”
“I would like to thank Danny, the manager of the Morrisons store in Wood Green, North London.
I do not usually shop at Morrisons but I needed to buy a souvenir bottle of alcohol for a friend. I was wondering around the aisle quite puzzled when a member of the staff, in fact the manager, Danny came to help, he patiently enlightened me on different products and options suitable for the occasion.
He also helped me to sort out a different issue I had with 'an external machine' they have in their store and which I misused.
Thanks again Danny for such a great help!
Gab :)”
“We used Morrisons restaurant when we did our weekly shopping. The food was okay, especially the fish and chips, and reasonably priced. The assistant at the menu stand who took our order was helpful and efficient. Then they changed it and undid much that was good about it. Long queues and till staff who have to pop into the kitchen for food information. Some of the staff seem to be working on the wrong sections which causes queue hold ups (it took 10 minutes for our order to be taken and then it was wrong). You can't have a JUST a burger or toastie without having chips and salad and if you dont want chips and salad you have to pay for them anyway. There is no flexability with menu's now and a simple lunch costs more so we will be eating at MacDonalds from now on.”
“I visited your Jarrow Store on Tuesday evening around 5 o clock. I was looking for some Oat milk for my vegetarian daughter but could not find it in the milk section. One of your Morrisons staff called Kelly was walking past me and asked if I needed any help with anything. I explained that I was looking for Oat milk and she said that she thought it might be in the long life milk section. Although it wasn't there, she then proceeded to take me to the front of the store where the free from / Gluten free section was. To my delight she was able to locate the milk for me. Success! Well done Morrisons on employing friendly, helpful staff, able to go the extra mile without hesitation - and lots of smiles.”
“I use the Borehamwood store nearly every day since it opened. I am fed up with the shelves being empty even at lunch time the bread, sandwiches and lots more. I couldn't even get a packet of paracetamol last week. You can guarantee every time you go you can see at least five members of staff in the smoking are and the biggest culprit is the actual store manager. WHAT IS GOING ON WITH THIS STORE....?????”
“Morrisons loyalty card scheme is the worst that i have ever experienced in the history of loyalty scheme that operates across stores and supermarket in the UK. I usually shop at Stratford branch, i was offered a temporary card to acquire points until i register for a permanent card. At the point of registration, the points on the temporary card was suppose to be transferred to the permanent card as stated by Morrisons but alas; that never happened.
I went for shopping at stratford branch; bought stuffs worth about £80; swiped my card to accumulate point; only for a message to come up on the screen that my card is invalid. i was directed to speak to customer service advisor who now told me that if i dont use it for 2 months, it will go invalid and that i have to apply for another one. Well, they've just lost another customer because a'int going back there. I have other stores loyalty card that i sometimes use maybe; 5 times a year and it never went invalid. Who ever is in charge of customer experience should look into this as it is not the best way to operate the loyalty scheme. if morrisson's are not capable of operating the service, then they should wait until they are bouyant enough to reward customers”
“Morrisons should NOT advertise for something if they can't meet the demand. A Tomahawk steak that is advertised across all newspaper, I can't even get it when going in at 7:20am when they open at 7, and the butcher told me they sold out at 7:01am which is ridiculous when it is not an 1 day offer but 4 days.
Which kept me wondering, you guys either cannot kept with the demand or you just order 5 for a day. Which makes me think you advertise it just because you want more people to walk in your stores to shop at your place, which in fact left the consumer felt CHEATED!
In conclusion, DON'T ADVERTISE IF YOU DON'T HAVE IT!”
“I have being a customer at Shrewsbury store since it opened, but since it's new 'rev amp I dofind the store New layout weird, have tried to do my shopping can it find every thing I use to find very easily in old set up talking ,to family they agreed with me,that it's very mixed up ,that we now spend lest and drought go as much choseing ,more expensive Sainsbury,just to get the stuff which could not find, just look how much my match and more card transactions ,plus stopped useing petrol as not crossing town just for petrol, ps telfold and market Dayton are great,very easy to find things far better layout than Shrewsbury”
“Bought a blender that does not properly work. The blender worked at first, yet turned off by itself after few seconds. When I go back to Morisson for replacement, the staff rejected my request since the blender worked when the staff tried it. The blender also has been used since the seal was broken and I found steam on the lid.”
