“Food good in cafe at Rhyl branch although long wait.
Could not understand that when ordering a dessert last week I could have the ice cream without the sticky toffee pudding...same price as with...but this week had to have it with the pudding as that was the rule...why couldn't they just leave it off as last week....mystery!.
I wasn't asking for a discount,just didn't want hot pudding with ice cream!”
“I visited Morrisons cafe on Thursday 13/10/16 with my granddaughter who requires a dairy free diet. The cafe staff could not have been more helpful. They were more than willing to check the ingredients in any foods we asked for, even though they were busy at the time. I couldn't have wished for better treatment and wasn't made to feel a'bother' at any time. Thank you all for your 'service with a smile!'”
“In Banbury store customer café, stood near food order point nobody around "said hello" nobody responded see sign saying lane closed on order point. This is most appalling and annoying to customer service. Anyway replied again "hello anybody serving" still no one then some short grey hair man with glasses appeared "said rudely can u stop shouting" I was deeply appalled buy his rudeness and said I wish to speak to Store Manager. Shame on u Morrisons”
“Nice shop in Yate with everything you need, salad bar really good. The floor looks great, i see alot more cleaners when i shop here now but have to say they could do with uniform as looking shabby. One lady was hobbling around in stained trouscers, not a good look! I did find the older gentleman helpful, he pointed me in the right direction.”
“I went into the Nottingham Gamston Morrisons store to try to buy FIFA 17.I was unable to find it so stopped a passing employee who turned out to be the store manager Dan.Unfortunately there was not one available so he tried extremely hard to find me one telephoning all the nearby stores and even their supplier.He took my details and when one was available the following day he telephoned me to say that there was one waiting for me.This was above and beyond his remit and I can not fault his excellent manner and customer service.So good to see there are still people that will go the extra mile.I would like to thank him.”
“We called in to the store in eccles and the man serving in the cafe Chris Kerr was excellent with the older customer it made are day to see people can be so helpful”
“I shop in your store at hillsborough and 1 lady I always look for I think is called Angela I think she's a manager whatever I ask her if she doesn't know will find out for you saw her attending a lady today who had fallen in the shopping precinct and badly banged her head no trouble at all for this lady as she helped her to a chair called a first aider then got her took home as this lady had no family in Sheffield this lady was very grateful to her as am I who has nothing but praise for and she is an asset to your company”
“I visited your Store in Wokingham this morning. I found the Store and staff very attentive and helpful. I made a small observation about the quality of Bananas and was immediately provided with replacements by Moses one of the Managers. I noticed that he was working the shop floor which gives me confidence that your Managers take a real interest in the customers. Some stores Managers wander about in suits, whereas you have people who are aware of your customers likes and dislikes. What a pleasant change.”
“I visited the heywood store last week. I can see the store is having a lot of work done at the moment and the store is not easy to shop. The staff are under pressure. They still have a smile on there faces for the award customer.”
“I visited morrisons Chippenham a week ago. I was very happy with the experience, the store was clean, everybody was approachable and the offer were clear. I wanted something frozen that was on offer just didn't have the flavour I wanted so a very friendly 'Tiffany' stopped what she was doing (she was behind the pizza counter) went to the freezer to see if they had any in stock. It must of been a popular flavour as there was none left but overall great experience.”
“I have shopped at Morrisons Blackpool since it opened around 27 years ago. The fresh meat at Morrisons is by far the best of any supermarket including the over exaggerate Aldi.”
“I recently went into your store in Hanley stoke on trent. At the tobacco counter I asked for 10 silk cut cigarettes. The lady at the counter opened the drawer and informed me that they only had twenties. I then asked her what else they had in tens at which point she refused to open the drawer to show me. She informed me that they can get fined £5000 for opening the drawer if a purchase isn't made. I was astonished. Is morrisons really interpreting the law in this way. If I am buying cigarettes I expect the common courtesy of being allowed to see what choice is on offer. Can you please clarify exactly which part of any legislation your employee used to refuse to open the cabinet.”
“Cafetiere I bought at Morrisons exploded when I put the hot water in. It scalded my hand and wrist, needing hospital treatment, stained my floor, carpet, new kitchen units inside and out. Their Legal Dept assert that there was an already existing fault on the item so they are not to blame. Sounded like flannel to me. I wish Ihad the resources to have it independently looked at. I will NEVER shop at Morrisons again. Obviously they are going to do EVERYTHING they can to prevent legal action. A solicitor advised me it would not be worth the hassle or trying to sue them. Where is the justice in this?”
“This week I decided to spend my Morrisons More £10 voucher. I wish I’d not bothered. When my shopping arrived I found that I had been charged an extra £10 on top of the amount my basket came to before I checked it out. For some reason the voucher amount is not taken off the total that your basket comes to, but is somehow deducted before you start your shop, so that, in effect, you have absolutely no idea what you are spending.
To say I am furious is an understatement. I really wanted to save money this week and have ended up having ten pounds more or lesss stolen from me by Morrisons. On top of that I find that YET AGAIN they have charged me for more bags than I received.
I will never be conned like that again because I will never use one of their vouchers again. As for now, I will spend the bare £40 minimum each week until I have made up the deficit.
Enjoy your ill-gotten £10 Morrisons. I wish you joy of it.”
“For many weeks now I have found that the fruit and vegetables are of very poor quality. To the point that unless you eat the veg within a day or two they spoil quite spectacularly. Also there is almost always a broken down fridge or two spewing water over the floor and items placed wrongly on the shelves giving misleading prices. Come on morrisons this just is not good enough!”
“Morrisons, Sutton Surrey store had a make over and they removed the Cats Protection charity box, they never told the charity and then wouldn't take donations that were purchased in their shop for the charity as people couldn't find the box they had removed. Now been told by the charity that Morrisons won't put their charity box back out until the charity put a nice new box there that fits in with there new store decor.
WTF are they thinking, it's a charity.
They told one 85 year old lady who had purchased cat food for the charity box that she couldn't leave it in store so she had to struggle home with it. Appalling.”
“Morrisons Ayr has had a makeover. It's now a welcoming shopping environment. The staff are really helpful and always smiling. They always seem interested in you. Customer service really is given in this store.”
“I was made to feel like a criminal today at Morrisons Breightmet by their security guard, I literally only walked into the store to use the cash machine by the exit, I passed by the closed checkout nearest to the exit and made my way to the cash machine, then left the store when I had withdrawn my cash, only to be followed down the road by the morrisons security guard demanding I produce a receipt for the shopping I had, which was purchased from home bargains next door - UNBELIEVABLE !!!!!!!”
“I used to be a (IMO) very good customer spending over £50 a week at Morrisons until recently. One day
after shopping I was waiting for a taxi home. I noticed that the outside small bins meant for general
waste and cigarette butts etc. were being emptied. The staff are supposed to use a tub on wheels in
the back of the store and walk around the outside of the store with this tub on wheels to use to
empty the outside public used bins after taking them to the huge bins at the rear of the store.
However, I noticed the 'bin' man using a random trolley to put the bags in. The same trolleys we use
to put our meat/veg shopping into. Ok most of the food is wrapped in plastic. Should be safe right?
Well no. My point is this. The bin man uses a random trolley every night to empty the bins. One of
the bags tears, which they do. Cigarrette ash and whatever was in the plastic bags spills out onto
our metal trolleys. It could be a bag of dog pooh someone has put in after walking thier dog. But
it's now on one of the trolleys. I put my meat (in plastic) onto the trolley or fruit. I then when I
go home put that food onto my counter tops in my fridge etc. Now the fridge and surfaces are
contaminated. I complained to the head office in Bradford. I got a call back assuring me this would
never happen again. A couple of weeks later I caught them again doing the same and said to the bin
man you have been told not to use the trolleys to transport the bin bags from outside (he was taking
it fully laden through the store instead of going round!!!) He looked ashen a walked off then a
normal store worker came out to ask me what was the matter. I told her and she gulped and ran back
inside. Then the manager came out and very angrily asked me again what the problem was. I told him
and told him I had already contacted head office about the problem. He said he had heard nothing and
got really clever because I had said 'you're putting sh*t from outside into the trolleys
contaminating them' he got made and asked me not to swear focussing not on the problem but on the
word 'sh*t' Smark alec. Things got heated and loads of staff came to back him up and he said 'touch
me and these will jump on you' I said you what??!!! It was 4.10 on a sunday. Trading hours are from
10-4pm sundays you are only allowed to trade 6 hours on a sunday. He was still letting people in
which was breaking the trading laws. I told him the same and he got really angry and started telling
me to get out of his store. HIS store hahaha. Asian little man about 4ft 2" tall. I told him I was
reporting his behaviour to head office and he scoffed that he would deal with head office no problem.
Then he said to the security guard he's barred don't let him in here again. I've never met a ruder
'man' in my life and i'm not violent but I really wanted to punch this guy out and if I ever saw him
in the street i'd be having some words let me tell you that , the little jumped up pr*ck!! Anyway I
contacted head office who said they would look into it but no joy. I contacted them again no response
then I threatened the papers etc. I got a message saying it's store managers responsibility if he
wants to sack someone then it's his decision. £50 a week over 20 years I spent there!!! I'd give
Morrisons a 0 nevermind a 1 star. I'll never shop there again and happily spend my money at Asda whos
staff I find much better class of people.”
“Big wigs are time wasting fools!
Why would a company pay thousands of pounds training staff up to do heavy goods driving, but then aren't organised enough to put the trained staff members to use?? Keeping the trained staff doing their usual tasks?? Senseless! Bad decision making, money wasting, time wasting and disorganised. And the best of it is the people at the top are most probably scratching their heads wondering why the company is loosing money!!!”
