Mountain Warehouse Reviews

Name: Mountain Warehouse
Address: TORQUE LOGISTICS ANCHOR WORKS HOLME LANE, Bradford
Rating: 2.32

2.3 Rating 372 Reviews

32 %

of reviewers recommend Mountain Warehouse

2.3

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The same size of shoes differs significantly from one pair to another.”

Mountain Warehouse 2 star review on 4th June 2021

Helpful Report

Posted 3 years ago

“Excellent waterproof coat bought via Amazon via easy to use site. Excellent communication when trying to ask about options.”

Helpful Report

Posted 3 years ago

“Read the negative reviews. Too many similar incidents to dismiss. Five months after contacting customer service by phone,and email:sending pics.od the defective items, giving the order number. I received a thread of (questionable) replies. Nothing was returned because the Mountain Warehouse store said they "can't" refund online purchases. Untrue if you read their policy as of around February/ March at least. My credit card company was surprised when I told them this company refused to refund to my method of payment, plus sent the email thread that included (in quotes) Mountain Warehouse's demand for my banking details. It's a pandemic,people are trying to avoid interior interactions, being locked down by their government. Mountain Warehouse made things as difficult as possible for me as an immune compromised disabled person. " Hello, A message has been added to your Order Number M... Message from Mountain Warehouse on 2020... : Hello, Thank you for your recent return. We would like to process your refund for you. As we do not have your bank details on file, please could you provide us with the following information: Option One: - Account holders full name - Transit Number - Account Number - Institution Number - Bank Name Option Two: - Provide us with your PayPal email address so we can refund through this platform Once we have this information, we can request a bank transfer be done for you. We look forward to hearing from you. Kind Regards, Mountain Warehouse Customer Service"”

Helpful Report

Posted 3 years ago

“I purchased some boots that fell apart within 12 months. Admittedly they were in the sale so I gave the benefit of the doubt, so then bought the Latitude Extreme Waterproof Vibram boots (£169.99). Within 12 months again they completely fell apart and I don't even walk much. However it wasn't until CA 15 months that I got in touch. An unsympathetic employee brushed me off with a "it's only a 12 month warranty", which is essentially the brand admitting they are not confident their boots can last for more than a year. I cannot warn fellow walkers/ hikers/ mountain trailers and Duke of Edinburgh participants enough to stay away from Mountain Warehouse boots. They will let you down and are not worth the big price tags (the customer service is shoddy, too).”

Mountain Warehouse 1 star review on 22nd April 2021

Helpful Report

Posted 3 years ago

“Very upset with the recent service. Needed wetsuits for watersports course 16th April - ordered on 7th April with delivery timeline of within 7 days - so plenty of time. On 9th April got email to say sorry delay to the order but would be sent express delivery once processed. 3 days later still not been despatched and now looking very unlikely to be delivered before 16th. Have spoken to someone in customer services who was apologetic but couldn't guarantee the delivery date.... so basically have wasted a week and now need to scramble and try and get one elsewhere online with express delivery or brave the shops and hope I find stock in right size etc before Friday. And no doubt will miss out on the discount I got when I ordered online. Really bad experience and will be wary using again u”

Helpful Report

Posted 3 years ago

“Sie senden die Umfrage, bevor ich den Artikel erhalte, und liefern ohne Grund meine Bestellung nicht aus. Sie haben mich nicht einmal über den Lieferstatus informiert, ich musste sie kontaktieren, um informiert zu werden. Mieser Service.”

Helpful Report

Posted 3 years ago

“Ordered hiking pants. I have a 36 waist and it's what I ordered. These pants run big! The elastic isn't anything like my other hiking pants. They are big around the legs and the material is very thin. I need to wear a belt. Won't be buying anything else from them.”

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Posted 3 years ago

“You are not sorry to hear you had a bad experience with mountain warehouse, so don't make such a false statement please!!!! I have had nothing but problems with the NZ branch & you don't care & if I could give you a zero star rating I would!!! I am returning to Kathmandu store as you are nothing but scammers!!! Buyer beware!!! You have such a negative reputation now that this business is going to go under and not soon enough!!! You falsely advertise that it is a 'no hassle return' which is illegal under the consumers act, but it couldn't be further from the truth!!! I just wished that I had seen this website before I purchased from such a despicable company!!! You have no right selling any product!!! F you!!!!”

Helpful Report

Posted 3 years ago

“I have made one order in 17.01.2021, and ïts being lost within the courrier system again and again". After several emails by then i am positive that this website and firm is a fraud - watch out for your money”

Helpful Report

Posted 3 years ago

“their refund policy sucks so bad. we were sent two kids jackets as a gift via online purchase. it said I can exchange in a location in person as well as sending it back. I chose in person cause its easier. I brought all the required documents and yet they would do a simple exchange for the same jacket (same prize! one size up, their sizing is so off too!) - instead they refunded the money back to the person gifting it and made me pay for the new one. absolutely stupid, as uf this covid hasn't made life already enough annoying. terrible customer service for a big company like that. very disappointing.”

Helpful Report

Posted 3 years ago

“I bought a pair of waterproof boots for my son online. They arrived and he could barely get one shoe on (obviously a size too small). I thought it would be no problem to take them to our nearest Mountain Warehouse store for a size bigger. The clerk said we can’t accept these as the have been worn. I explained that nobody wore the boots and they were too small for my son. I politely said I would do the return with the online company. The online returns person asked for pictures and also declined to take back the boots. PLease be aware: they must have sent me a returned pair and now I’m out $80. This is very deceitful (company trying to get rid of used products to online orderers). Those boots were sent to me in this condition. I can’t believe this has happened! I’m extremely disappointed with the horrible customer service and that a company like this is okay robbing customers of their hard earned money.”

Helpful Report

Posted 3 years ago

“This company is a borderline scam. Product I ordered deteriorated within 9 months. Guessing this company purchases products that are known to be defective. Like a lot of other similar customer reviews... I too was sent into a confusing spiral of avoidance when I tried to get a refund over email. They agreed to it but sent me to links that didn't work... told me to fill out a form when I didn't have to. I gave up on email and phoned the company. They agreed to the refund (again) and when they told me how much they were going to refund me... it was my product total less shipping. I asked if there was anywhere in their terms that specified delivery would not be refunded on faulty products. As there is no mention of this, they then agreed to refund the full amount. Weird and shady.”

Helpful Report

Posted 3 years ago

“First and last time I will order from this company, tried to cancel my order in less than 24 hours - refused to cancel, when I received it I looked for the return postage paid and nothing was in the package, so I called and was told I would have to pay the postage to return the product - DONE never ordering again from this company”

Helpful Report

Posted 3 years ago

“I ordered shoes in Sydney (Aus) at 10pm and after 2 days in afternoon I recived my shoes. This is amazing especially becouse shoes was coming from Christchurch (NZ). Les than 48h for delivery. Well done. And I am happy with shoes quality too.”

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Posted 3 years ago

“I recently bought a hybrid fleece from mountain warehouse the quality and comfort are exceptional. I would highly recommend purchasing products as I know I will in the future.”

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Posted 3 years ago

“Poor quality”

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Posted 3 years ago

“Ordered a winter coat on 24th January under the impression it would be delivered within 5 days. It didn't arrive. Checked their customer services page - said that actually they didn't mean 5 days - they meant 7 days. We are now on nearly 2 weeks and no communication from them or movement on tracking page. Don't order from them if you need your items within a decent time frame. You can't even ring them as they are currently not answering calls. Clearly have a huge backlog of complaints to deal with.”

Helpful Report

Posted 3 years ago

“If I could give zero stars I would. Just made a purchase for my ski trip and as soon as the money was taken out of my account, my order was cancelled without any notes as to why, and costumer service pretty much cut me off and said there’s nothing they can do. Honestly I would sue this company they are that bad. NEVER PURCHASE FROM THEM. Scammers”

Mountain Warehouse 1 star review on 4th February 2021

Helpful Report

Posted 3 years ago

“Sizes are not true and the returns process is ridiculous and designed to prevent a return or refund.Stay clear”

Helpful Report

Posted 3 years ago

“CONSUMER BEWARE!!!! I ordered I pair of hiking shoes for my husband In his size (US 11). They arrived quickly and they were too small for him to comfortably wear. So I packaged them up that day and took them to the postoffice. I was surprised that the shipping cost was to be $20.00 plus $2.48 tax. Incidentally I also paid $10.00 plus $1.24 tax to have these shoes shipped to us initially. MOUNTAIN WAREHOUSE has refused to help me out with any of these shipping fees, all within Canada. So I paid $33.72 for the privilege of trying on a pair of shoes from MOUNTAIN WAREHOUSE. PLEASE REMEMBER THIS WHEN ORDERING FROM MOUNTAIN WAREHOUSE. Rolande Ramsey”

Helpful Report

Posted 3 years ago

Mountain Warehouse is rated 2.3 based on 372 reviews