Mountain Warehouse Reviews

2.3 Rating 365 Reviews

32 %

of reviewers recommend Mountain Warehouse

2.3

Based on 365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

How does Mountain Warehouse deliver?

Helpful Report

(2 weeks ago)

Mountain Warehouse delivers items by Courier and Postal Service.

Helpful Report

(2 weeks ago)

80.00%

Industry Average

“ good quality products. found what I needed. Reasonable delivery time. terrible refund policy. after i personally paid for return postage, they deducted $15 from my return simply for processing it. if i had understood this I wouldn't have bought from them as other companies give you free return postage and deduct this amount from your refund, with no charge for processing. first time i have come across this. very unhappy. ”

- JIS

“ Shipping was very fast although I did receive my items split on 2 different delivery days. ”

- Ness

“ to their credit, Mountain Warehouse searched their records, found out when it had shipped, sent me a tracking number and refunded my delivery fee. ”

- Anonymous

Mountain Warehouse Reviews

Delivery - Fast