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Mountain Warehouse Reviews

2.3 Rating 365 Reviews
32 %
of reviewers recommend Mountain Warehouse
2.3
Based on 365 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

How is Mountain Warehouse returns process?
(2 weeks ago)
Greater than 83% of reviewers feedback is Mountain Warehouse returns process could be better.
(2 weeks ago)
F

Returns - Difficult

0.00%
Industry Average
Sizes are not true and the returns process is ridiculous and designed to prevent a return or refund.Stay clear
- Jenny
First and last time buying shoes online - was wary as fit and looks difficult with shoes but they promised great returns policy - unfortunately not true.
- Kim
I returned 2 items to the warehouse via the "easy returns" policy and am still waiting for a refund. The items were returned 9 weeks ago, the customer support team is useless. Save your money and shop elsewhere, i know i will
- Amanda