Mountain Warehouse Reviews

2.3 Rating 365 Reviews

32 %

of reviewers recommend Mountain Warehouse

2.3

Based on 365 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Mountain Warehouse deliver? How long does Mountain Warehouse take to deliver? Does Mountain Warehouse deliver on time? How is accuracy and good condition of items delivered by Mountain Warehouse?

Returns

How is Mountain Warehouse returns process?

Customer Service

How can I contact Mountain Warehouse? How quickly does Mountain Warehouse resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Mountain Warehouse.

About Mountain Warehouse:

Mountain Warehouse clothing and equipment is designed to protect you from the elements. Mountain Warehouse offers the best gear at the lowest prices. Same day despatch. Dozens of buy one get one free offers and other great deals. Return or exchange your products at our stores. We offer prices up to 50% lower than equivalent products.

Visit Website

Phone:

020 7808 4606

Email:

info@mountainwarehouse.com

Location:

TORQUE LOGISTICS ANCHOR WORKS HOLME LANE
Bradford
BD4 6NA

How quickly does Mountain Warehouse resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 41% of reviewers feedback is Mountain Warehouse takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

37.50%

Industry Average

“ Tracking information is inaccurate and, parcel is, in fact, nonexistent according to the delivery service. I have no idea whether it will eventually be delivered - and too late to use the item because I will have left the country by then! ”

- Jenny Ferris

“ Online is unreliable, Ordered on March 28 and after 5 days of noticing no changes in shipment tracking information I requested for a refund but customer service said "it could have been that there were no scanning done between locations and have to wait for few days", I waited 3 more days with no progress and requested for refund again. ”

- Refund Denied

“ Refused to exchange in store and I emailed customer service who also refused to exchange. ”

- Lisa

Mountain Warehouse Reviews

Customer Service - Bad