“I am so disappointed with their customer service. I was by the teller to purchase some items. I have never been so embarassed before. I was going to buy on account. I gave her my card she proceeded to ask for my ID for no reason, I gave it to her anyways. She starts insinuating that my account is fraudulent and asking why is my balance zero. I explained why. She proceeded to call Jessica who I assume is her line manager. Jessica was so unkind to me, she didn't even great and how how she can assist. She immediately takes the word of the cashier and they both start talking loudly infont of other customers that my account is fraudulent and how long have I had it. Jessica instructed the cashier, I think her name is Ntombikayise, that she must report my card to customer service. Another staff member came and also joined in. All this happens infront of other customers, I was so embarrassed, they all accused me of fraud. And Jessica didn't even want to hear me explain.
My Mr price account is fully paid that is why my balance is zero. And that is no reason to be judged as committing fraud. Those are serious allegations that they made, not to mention the embarrassment. This happed today 19/04/2024 at Mr Price pier 14, Gqeberha.
I want something done about this or I will have to speak to my attorneys.”
“I have been with mr price since 2020 and i haven't missed a payment and now when i try to cancel my insurance they give me an email where nobody responds and on top of that you call they put you on a long queue of 15 minutes with no response, i have been a good customer to you guys and this is the thanks i get?? I don't know how many times i called and asked to be called back but nothing i hav a right to CANCEL orr CONTINUE with your packages as you are responsible to give me back whats mine. POOR SERVICE WHEN IT COMES TO INSURANCES”
“Customer service/Closing hours. I went to Seshego circle Mrp on Tuesday 16th April. Arrived 17:50 and was told they busy cleaning so they can't assist . Technically they closed.i checked their trading hours and was surprised when it says 18:00. I am very disappointed because I wanted to buy shoes for my graduation the following day.”
“I'm so disappointed with Mr price, I ordered and was told my order will arrive on the 11th and it's the 15th today still haven't received anything, no communication from the company. I'm so angry”
“I went to Mr Price Church for an exchange so I got to the door and had to give the security lady my item.
I got to her and greeted her she didn't even acknowledge my greeting she was talking to an employee with total disregard for me as a customer,that alone put me off and even the Mr Price employee didn't acknowledge me. This behaviour was so unsettling”
“Worst experience ever!!!
My matric dance / prom is on Friday and today I went with my mom to buy jewellery at lovisa which costs about R530 and I’m from a poor family so this is a lot for me , after we went to Mr Price and I handed the bag of jewellery to my mom ( who is disabled) she had to sit down and left the jewellery next to her and then later before we left I ask her where it was but she told me she couldn’t find it . We then ran around and searched the store and asked the staff who acted nonchalant/ non responsive. I left that store with a sore heart today ( this all happened around 16:40 - 17:00 ) when we asked to check the footage, they said that they don’t have cameras in the stores , they were non responsive and did nothing, I had to ask to look at the cameras outside but they gave me some story …I reall suspect two of the workers there who helped me and my mom in the store because when this all happened they suddenly were gone .
We had to go back to Lovis to buy another set ( had to waste R530 again )
I HATE MR PRICE!!!!! This happened in Kimberley, Northern Cape today ( being Wednesday 10 of April 2024 ) at around 16:30-17:00
I won’t ever let this go”
“I am very disappointed. I ordered 2 t-shirts online. The due date of receiving those t-shirts was on the 5th of April. It is now the 9th,no communication whatsoever of what's causing the delay. This is really unacceptable, I'll never buy online from Mr Price. Such incompetency. I need to know as to when I should be expected to fetch my order.”
“I am very disappointed on Mr Price service and the price of PLASTIC BAG BEING R30.I am still shocked with this price, I had to walk in the mall with my clothes in my hand go to Ackermans to buy a plastic buy. shuuuu”
“Ek weet daar is baie bedrog daar buite maar dink nie dis regverdig om net mense weg te wys of nie eers wil probeer help wat bewys het van n rekening en nie eers met die rekening houer wil self praat oor n foon nie. Daar is mense wat siek is of nie self meer kan loop nie,hul moet iemand he wat dit vir hul kan doen. Dink net weereens dis baie swak. Vir jul inligting n persoon kan nog steeds iemand se id en kaart steel en weg kom daarmee.”
“I had a terrible experience from 1 of your incompetent staff at your Gateway Sports Store . Her name is Sithembele.
The assistant Manager Brian came to her aid and swiftly finalized my transaction,
Please get 1 of your business executives to call me.
0825784642”
“They don't even deserve 1 star. Almost a month, and I have still not received my order. Consultants promise but nothing happens. Was told 5 to 7 working days. We've gone past 20 working days already. Deeply disappointed. Consultants also very rude. My emails get ignored.”
“Shocking pathetic service. Consultants are arrogant and lazy. My parcel sent to wrong address and yet they confirmed delivery address with screen shots. Always an agent will phone you and they never do”
“Mr price is the most poes bad company ever its 1week later and I'm still waiting on my delivery, the is now change on this delivery on there app I will never ever make use off this shitwole company
A 1 star you don't even deserve”
“I did return a pair of shoes that i bought saterdag the manager of robertson branch sad i must come back on Tuesday because she is busy now and must walk with the shoes toe see if there is a problem. No customer service did not want to help very very bad service from a manager!!!!”
“Customer service, I got robbed in MrPrice Boulders and there failed to help me there just said sorry we don't have cameras and there can't help me, the regional manager said there don't have cameras cause Boulders is not high crime rated area , so my phone is gone and I'm getting from them is sorry”
