Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless, lost a simple, well packed item, I am basically giving them money for destroying my sold stuff”

Helpful Report

Posted 4 years ago

“I have had experience with Hermes 4 times - 3 times they have delivered our parcel to the wrong address and once t never materialised. The parcel that went missing was a very expensive present so I guess someone is waking around with that.....nice :( I would never EVER willingly use Hermes myself - last week I order from a huge retailer (again a present) and surprise surprise it has not turned up although the Hermes tracking says it was delivered so it has either been taken to the wrong address or stolen. There is no signature either due to 'Covid' but no photo is provided either. The only way fr me to contact Hermes is through their online virtual 'help' which is no help whatsoever and after a very frustrating 5 minutes received a standard reply saying Hermes will be in touch within 2 days. Great....not. Hermes are the WORST delivery company I have ever had the misfortune to deal with :(”

Helpful Report

Posted 4 years ago

“Please do not use this parcel company .They have lost my parcel 2 months ago .And still will not pay me out for the insurance they just keep telling me lies .You cannot even speak to anyone at Hermes.I Did take it further with resolver . This parcel company should be shut down .This company should have no stars”

Helpful Report

Posted 4 years ago

“Unless you have a problem ( and eventually you will have a problem with any courier firm) they are great but when you have a problem , they are the worst company you could send your items out with. They were cheap and mainly cheerful and now with their prices increases , they are not cheap and very not cheerful. One point to add they have now added an automation process to speed up resolving an issue as this is actually worse than the awful system it repeated. I really wouldn't recommend.”

Helpful Report

Posted 4 years ago

“They cannot even do a simple delivery (and they supposed to be a “delivery company”). Absolutely incompetent (including the customer service team and the CEO). No point to complain (if you find where to complain). They cannot deal with complains. Bunch of unprofessionals and incompetents. Hope they will run out of business soon!!!”

Helpful Report

Posted 4 years ago

“Shockingly bad service. Received an email three days ago telling me that my parcel was out for delivery..nothing has arrived so far, no further emails explaining what the problem is. Whenever I order from a company who use Hermes I expect the delivery timescale to be up to two weeks, if at all.”

Helpful Report

Posted 4 years ago

“i refuse to buy anything sent via this company as i know il be buying it for the theiving courier . ive nebver had anything actually arrive when its sent via hermes although ive always miraculously Signed for it . if you actually want the parcel to arrive then use another company”

Helpful Report

Posted 4 years ago

“Hermes customer service is an oxymoron and should be renamed Hermes lack of service. Here are a few instances of just how badly Hermes can perform on one consignment entrusted to them (1) I sent a parcel via Hermes and a few days later received an e mail telling me Unfortunately the contents of this parcel have become lost within our network. Quite how the contents could be lost unless someone ay Hermes decided to see what was inside the parcel. (2) The e mail also said if I require any further information please do not hesitate to contact us on the following number and press option 2. Did that and got a pre recorded message telling me that this number was no longer in use and gave a new number ( perhaps the number change had occurred in the one hour between receiving the e mail and making a call ) ( 3 ) Rang the new number pressed 2 and was asked did I want to speak to an agent, if so press 1. Did this and was immediately cut off, redialled a further 3 times all were just cut off. ( 4 ) Decided that perhaps live chat with Holly was the answer, silly me. Asked various details such s name e mail address etc was asked to enter 16 digit tracking number only to be told there was a problem with this delivery. Ok I thought, Holly will put me through to an agent but oh no just asked did i wish to track another parcel. I kept on entering I wanted to speak to a human and after repeatedly asking for 2 -3 minutes was asked if I would like someone to call me to which I said yes and provided my number. Was then told someone would call me shortly. Surprise, surprise no call received after 48 hours so I decided to escalate my problem and sent a polite e mail to :- Daniel Jackson Head of Customer Service Neither he nor any of his staff have yet been in touch so if the boss can't be bothered then why should the front line staff. ( 5 ) As I am actually out of pocket having refunded the e bay member who paid for the item I decided to phoning again managed to get an answer and was told to press 1 to speak to somebody or I could go on line. By now I knew on line would not work so I pressed 1 and joined the queue. Some 35 minutes later I actually got through to an agent and after some time getting her to actually understand just what my problem was she sent an e mail with a claim form and said she would hold on whilst I checked that I had received the form. I confirmed I had and she asked if she could help with anything else. I said no thanks and asked why, when they sent me an e mail at the beginning did they not attach the claim form as well. I have submitted the form and had a return e mail to confirm receipt so we will wait and see what happens next. Also just to cap it all when you phone you are charged 7p per minute, Nice little earner considering just how many complaint calls they must be getting”

Helpful Report

Posted 4 years ago

“I've had many parcels delivered (eventually) to me by Hermes. They have consistently been the worst delivery company I have used. They are incredibly slow and the tracking system is poor. My heard sinks when I realise my parcel is being delivered by Hermes. The worst”

Helpful Report

Posted 4 years ago

“Hermes said it delivered my £92.00 parcel. Thing is though my son was waiting in for this for me and it did not arrive so either it’s been delivered to wrong address or the driver is a thief. This is the last time I will deal with Hermes as I’ve had a lot of other issues with them previously eg 4 parcels in a row had been tore open, when I saw red over this and ripped in to the driver (same driver) Then they mysteriously stopped getting ripped open. I will never use this company again as They are useless vermin that cause people problems.”

Helpful Report

Posted 4 years ago

“Failed to deliver parcel, again. No note/ticket left, again. Tried to contact but no one/no response, again. Contacted Amazon who refunded - thank you! Worst delivery consistently of all time. Try a new job sector.”

Helpful Report

Posted 4 years ago

“Booked a parcel to collect Monday and deliver on Wednesday. It's now Friday and parcels hasn't been collected. Tried to contact them all week and they simple hang the phone up without speaking to you. I would avoid Hermes like a barge pole as their customer services is absolutely appalling. No contact and the. They decide someone has told them it doesn't need to go so they cancelled it. Shocking company”

Helpful Report

Posted 4 years ago

“I have used Hermes several times in the past but after the latest experience never again. Parcel sent on 26th August 2020 and I'm still waiting for the delivery. I have wasted time on many occasions for the alleged delivery at a time and date given in an email for the parcel not to arrive Try to connect a human at Hermes Parcel is impossible. My advice would be use a different courier.”

Helpful Report

Posted 4 years ago

“If i could give a minus star i would, waited in all day, no parcel!!!! Checked their tracking app which stated tried to deliver, i have cctv and there was no attempted of a delivery, said next working day and still no show. Contact any body only the usless bot holly. Absolutely a waste of time, avoid like the plague”

Helpful Report

Posted 4 years ago

“Hermes say they are the cheapest & best Couier service WHAT A JOKE - had a text on Tuesday 8/9/20 saying my parcel was on it's way a they estimated I would receive It on 8/9/20 so I stayed in all day at home on Tuesday waiting for the parcel & stayed in all on Wednesday 9/9/20 - it now midday on Thursday 10/9/20 & parcel still not arrived so it' over 2 days I've what in for my parcel what a SHAM HERMES are- its said cheapness is not always the Best - well unhappy customer”

Helpful Report

Posted 4 years ago

“If I could rate with my experience with no stars I would. I am a sole trader and started using Hermes during the last two months to deliver samples to my customers. They have lost two parcels and have delivered late nearly everything I have shipped. The customer service is a joke. Up until today it was possible to speak to someone (if you had half an hour to wait) but as of today this is no longer an option, only an automated service which is frankly useless. I am amazed at how this company manages to keep going as their service is terrible. I would suggest that anyone thinking of using them would avoid them like the plague. How they are allowed to mess with peoples businesses and livelihoods is simply unbelievable.”

Helpful Report

Posted 4 years ago

“You stated you had delivered my parcel, but you had not. I tried contacting you, but all your services are automated. I tried to phone, but again got an automated service stating my parcel had been delivered. I tried “contact Holly” on you website, where you state you are listening, but that is also automated. You keep sending me in frustrating circles. Your customer service demonstrates clearly that NOBODY is listening.”

Helpful Report

Posted 4 years ago

“The same delivery issue as others. Poor issue solving delivery service. I am 24/7 at home with my newborn baby waiting for their attempt to deliver, but they claim that somehow they missed me,or couldn't find safe place to leave my parcel?? There is no "I missed you" card left ,also there wasn't any door bell, or door knock from Hermes. Very unhappy with their unprofessional service.”

Helpful Report

Posted 4 years ago

“I havn't got a clue how this scumsucking excuse of a company are still in business.NEVER EVER USE THEM! 1 They do not deliver. 2 They lie about attempted deliveries. 3 Employees do not care. 4 Their insurance is worthless. 5 They are uncontactable. 6.Never purchase anything of value online who use them. You have been warned!”

Helpful Report

Posted 4 years ago

“DO NOT USE HERMES”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews