Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've shipped 4 packages with Hermes this Christmas, and 2 of them have been lost. I've never had anything lost when using Royal Mail. Avoid at all costs.”

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Posted 4 years ago

“MOST USELESS SO CALLED COMPANY IN UK”

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Posted 4 years ago

“My wife has just had to pursue a Hermes driver into another street after we watched as he pulled up outside out house, sat in his van, typed something into his PDA and drove off, seconds later we get a text saying our parcel was undeliverable and being returned to sender (Sports Direct) Nevertheless she got the parcel off him, Hermes had claimed to have attempted delivery on two previous occasion this last week, no-one has tried to deliver anything here other than today, their drivers lie through their teeth, and Hermes has absolutely NO contact numbers etc. I would give them zero stars if I could, without the doubt the most dishonest, untrustworthy and idle/incompetent couriers bar none.”

Helpful Report

Posted 4 years ago

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Posted 4 years ago

“Was waiting on parcel delivery i recieved a message saying parcel had been delivered at 4.19 today , this is complete fiction , being disabled and not able to leave the house i can assure you there was no parcel delivered to my house today , i can only conclude that the courier is mistaken or blatantly lying and has stolen my parcel , if courier did deliver he will have proof which i can assure you he cant possibly have . Hermes tracking number 5750381085631727”

Helpful Report

Posted 4 years ago

“My delivery was taken to the wrong property with the wrong postcode about a mile from my house. It would appear it was dumped there. Hermes said it was signed for, it was not. A kind person posted my name on Facebook to see if anyone knew me and I met her to collect the parcel. Lucky though inconvenient to me. Drop 52 C-ROUND 0071 28 SOT 2.”

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Posted 4 years ago

“Ordered lots of items only 1 actually delivered and given to me i was in and accepted myself to then see that all my items should have been delivered with the 1 I received disgusting customer service or lack of cant even speak to a human just get a bot telling me delivered yes 1 was wheres the bloody rest its a complete joke!”

Myhermes 1 star review on 5th December 2020

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Posted 4 years ago

“I have been waiting for my parcel for 3 days now, I have a new puppy so haven't even left the house, company lies saying that they have attempted to deliver, avoid at All costs, how they are still in business is really beyond me. Disgraceful.”

Helpful Report

Posted 4 years ago

“Worst company I have ever come across. Failed to even deliver my son's birthday present even though they said they had it. If you don't want you parcel to go missing with no explanation or apology then I advise you to stay well clear of this company, as they take no responsibility for items they lose whatsoever.”

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Posted 4 years ago

“They have lost my delivery somewhere in their system after waiting since 26th November.I had ordered a watch from Idealworld and i have just had news they lost it and there isnt anymore in stock! How can you lose mail when you have track and trace? I told them dont use Hermes as they are terrible!”

Helpful Report

Posted 4 years ago

“Hermes are the worst delivery company. Their tracker says my parcel will be delivered on Thursday between 1 and 3. I have been in the house all the time and it’s now Saturday. Still no parcel. You cannot speak to a human being when you ring their so called customer service number. Don’t trust Hermes and am not going to order anything from any company who uses Hermes.”

Helpful Report

Posted 4 years ago

“Horrible horrible experience no delivery for over 10 days now with not a single person to talk to other that the automated bot Holly which is of no help, the phone line is just as atrocious. If you order with Hermes know that if anything goes wrong there is nobody to talk to NOT A SINGLE PERSON! I am still waiting for my delivery which was last update 10 days ago i mean it’s pretty shocking isn’t it.”

Helpful Report

Posted 4 years ago

“If only it were possible to leave a minus review, I would. Nearly three weeks after the eBay seller sent my item off with this mob, I'm still waiting to receive anything. Tried to speak to a human on their so-called customer service number, and had to endure the delights of their 'help bot'. Suffice it to say that's an hour of my life that I won't get back. Still waiting for their 'response within two days', yet the status on the ebay listing has inexplicably been changed to 'issue resolved??!! Oh no, it #^#&! well has not!! I really hope that these reviews are read by the company. Shambolic, completely non-user friendly, and utterly useless.”

Helpful Report

Posted 4 years ago

“Total liars. Keep telling us they have tried to delivery three times. We have cctv and NO one has been near. Its impossible to get to speak to a human so cannot sort it out. Now they want to know about access but how do we do that ??? They said they tried delivery at 10am this morning but could not gain access yes youve guessed checked cctv nobody even tried plus we were up and about.”

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Posted 4 years ago

“Useless and absolute LIARS!!! Ordered from Amazon and they used these couriers to deliver item. Checked tracking and it said they attempted delivery but no attempt was made! I know as i was in the house the whole day! It was supposed to be a next day delivery being a Prime member.. as i write this review Hermes has not yet delivered my parcel!! God knows when!! i have always dreaded whenever i see Hermes as the courier as I know that it will be a hit and miss delivery experience!!”

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Posted 4 years ago

“Loads ends up ' At Depot ' then simply never leave, it must be run so badly where people just throw around and abuse parcels. Its a lottery, youd be insane sending anything of value via hermes UK.”

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Posted 4 years ago

“Useless. Will deliver in a certain time period. Never did. 24 hours later still not delivered despite the app telling me it is on its way. 5th time in last 6 deliveries from them as we are obviously at the end of the round. I have now stopped ordering from suppliers that use Hermes.”

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Posted 4 years ago

“If I could give a 0 star I would. Absolutely shocking service. Their driver apparently delivered my parcel at 10.00pm at night took a photo as proof of delivery but this was blank and you guessed it I have no parcel. It was ridiculously hard to find a contact to investigate the missing parcel and when I finally got a response they basically told me it had been delivered but the driver had problems with his equipment and couldn’t prove it. So jog on and try and claim with the company I bought the items from. My guess is the scum bag driver stole it or at best left it on my door step late at night for a passing theft to nab it. I will check now when buying on line if the delivery service is provided by these rob dogs and if it is I won’t be buying.”

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Posted 4 years ago

“driver stole me parcel”

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Posted 4 years ago

“Just had a parcel delivered and wondered why the driver was moving away quickly from the parcel like it had a live cobra on it, then I picked up the box and realised immediately why he was running away quicker that Usain Bolt, the box looked like it had been delivered by Ace Ventura and out of 10 items that should have been in the box there were only 4 were left. I have pics.”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews