Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“as soon as I saw myhermes were delivering the parcel I knew it would be badly delivered. And it was. I live at the top floor of a block of flats, but I was at a friend's house on the day of delivery so from the very limited delivery options i said to leave it outside my door. The plan was to drive straight home to get it when it was marked as delivered. Got there an hour after delivery to find it was not at my door. It was left on the first step of the staircase. Basically the ground floor. Tried to complain on the website, but no way to complain. Plan useless this company.”

Helpful Report

Posted 4 years ago

“My precious parcel is missing (my father's gramophone). It should have been delivered 6 days ago. Hermes status is always the same. Impossible to contact them, by chat you talk with a robot...by phone you talk with another robot. Hermes...where is my parcel?? (can you hear the echo?) UPDATE: HERMES REPLY "I am sorry to hear that you have not received your parcel. After raising an investigation it has been found that the parcel was last scanned in depot on 23/11/2020. As no movement has been made since and after a sweep of the depot we would declare this as lost in the network. Please follow our claims procedure. I understand this could be upsetting and I would just like to apologise once again for the inconvenience it has caused. Apologies for the inconvenience caused. If we can be of any further assistance, please do not hesitate to contact us." THIS IS A SHAME, that's it. "LOST IN THE NETWORK"?? We send important things to us, you know? If you lost them them try another business!!! I will talk terrible things about HERMES. Shame on you, shame on you customer treatment, shame on you customer support...we are not rubbish like you are. We are persons the only rubbish here is Hermes. Now I have to figure it out how the damn claim procedure is, as you can see they no provide a single clue about it.”

Helpful Report

Posted 4 years ago

“Rubbish. Delivery date was 27th November as quoted by the sender curry's . Its the 29th and nothing . Sorry curry's but you have lost another customer by using these clowns”

Helpful Report

Posted 4 years ago

“Ordered from curry's, was supposed to be delivered by these clowns on 27th November its now 29th and nothing . I won't be shopping at curry's again , they must know these clowns are costing them customers. Really poor service hermes. I won't shop anywhere that use you to deliver parcels for them”

Helpful Report

Posted 4 years ago

“Appalling company. Recently purchased some ceramics....which appeared to be well packed by the sender but, nevertheless arrived smashed. They must have read the 'Handle with Care' labels & purposely mishandled it! The company has a big list of items they don't insure against (there isn't much they DO cover!) So, this is a total loss of a beautiful item. WARNING!! DO NOT MAIL ANYTHING VIA THIS COMPANY!!!!”

Helpful Report

Posted 4 years ago

“My partner order two parcels both deliver's by Hermes, both parcels were noted as "Delivered" there was no card and we've asked all of our neighbours and no one received either parcel. The pictures provided was a close up on the box.”

Helpful Report

Posted 4 years ago

“Waited for my parcel to be delivered on 28th Nov 2020 between 18:00 - 20:00. In all day and eve, received a message 20:23 attempted delivery unable to leave in a safe place. Lies, Lies, Lies, have security cameras confronted the delivery guy the next day when it was finally delivered. Ok, I understand busy time of the year but please don’t lie. The delivery guy states that there are they are unable to delivery after 20:00 and there was no option on his system to state they were running late. Come on Hermes get your act together or loose business. I now considering companies that use Hermes before placing orders. By the way this is not the first time!”

Helpful Report

Posted 4 years ago

“In lockdown so I had no where to go. Was sent email parcel to be delivered between 6 and 8 pm. Watching TV then received email at 7 pm saying you were out we tried to deliver!!!!! LIARS . I even checked neighbours CCTV just to check, no one to be seen!!! It's now going to be delivered another day WATCH THIS SPACE”

Helpful Report

Posted 4 years ago

“Placed on order and paid for next day delivery from Worcester to Darwen in Lancs. Parcel collected by Hermes on Monday therefore should have been delivered on Tuesday. Didn't arrive until Friday at 19:06. Hermes made no apology or indeed any attempt to contact me about this extremely poor performance.”

Helpful Report

Posted 4 years ago

“Had an order from Debenhams with next day delivery paid - didn't arrive. Complained to Hermes who said that someone called Alex from my local depot would investigate and get in touch - didn't happen. They didn't investigate, they didn't make any contact, they clearly don't give a damn.”

Helpful Report

Posted 4 years ago

“Parcel lost AGAIN!!! I’ve had to contact the seller to have my son’s Christmas present sent again. USELESS!!!”

Helpful Report

Posted 4 years ago

“Don’t feel like the driver cares whether the item is delivered or not”

Helpful Report

Posted 4 years ago

“AVOID. Constantly “lose” parcels. Which then end up at local auction houses. Worst delivery company ever. Full of thieves.”

Helpful Report

Posted 4 years ago

“AVOID. Constantly “lose” parcels, which then end up at auction houses. Worst delivery company going.”

Helpful Report

Posted 4 years ago

“Deliverd parcel my husband took it in. The box was damaged so I took photo of damage the package felt light I was right completely empty box just a reciept but no item.when I asked the delivery man next day he said he thought it was light and he just taped it up again were the damage was🤪”

Helpful Report

Posted 4 years ago

“They make no attempt to deliver on time. Worst delivery service by far.”

Helpful Report

Posted 4 years ago

“Worse delivery service ever.”

Helpful Report

Posted 4 years ago

“It’s say delivery from 8am-6pm but been waiting for my delivery til late of the day but my parcel never come. Worst delivery ever!!!”

Helpful Report

Posted 4 years ago

“Absolutely appalling company. Three attempts to deliver, I’ve been in every time. Our bell shows a missed call if there has been one. Non on any occasion they have tried to deliver. It’s not been sent back to sender. To make matters worst you cannot get hold of Hermes. Rubbish company and will not use”

Helpful Report

Posted 4 years ago

“Just watched a delivery driver pull up outside of my house, look in her boot, update my parcel to say nobody was there to collect (I got the email notification), then as I ran to the door and opened it, she drove off! I have been waiting in all day for the delivery... I'M SO ANNOYED!”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews