Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“couriers steal parcels”

Helpful Report

Posted 4 years ago

“Appalling service. Hermes took the money for two parcels, failed to collect for five days. Impossible to contact. Then I discovered that although paid for, there was absolutely no record of these transactions on my account which meant that I couldn't even claim a refund for non collection - as the transactions did not exist as far as they were concerned, although they had taken £16.79 for it. I have spent hours trying to sort this out, but to no avail. I have proof of everything - but what's the point when they say my parcels never existed? Thieves.”

Helpful Report

Posted 4 years ago

“Not only did Hermes lose my parcel, a week before xmas. I reordered and Hermes sent an email stating it was due to be delivered which again wasn't still waiting 2 weeks later!! Another 2 items also in email by Hermes stated due yesterday which failed to arrived, or though was emailed saying they have had to reschedule for today! Can you guess did not arrive and had no up date with a reason as to why!!! Retailers that use Hermes they will be wasting money on a unreliable courier company,find someone else as being covid 19 at present customers are relying on online orders that Hermes cannot fulfill!!!”

Helpful Report

Posted 4 years ago

“They've lost 3/155 parcels I have sent with them over the last 2-3 months. Those are not the stats of a competent or dare I say it, moral company. It's impossible to simply lose parcels, they are reasonable large, well wrapped and with the address inside and out. To lose 3/155 and cost my business £500 is wrong, there is no doubt about that and the company should be investigated by the police.”

Helpful Report

Posted 4 years ago

“I have a major problem I never requested any safe place I have not yet visited nor moved into my property I will not be there until next week My parcels have been left in the rain next to bins to be stolen out totally exposed for all to see”

Helpful Report

Posted 4 years ago

“Unreliable, ineffective, disgusting service! please AVOID!!!!! I purchased an item from online retailer on 20.12.2020. The parcel was dispatched on the next day via Hermes services. The last available update was on 22.12.2020 and it says “We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours” After two weeks of chasing the parcel and trying to contact customer service (which does not exist!!!) I received an email from online retailer that the parcel cannot be located and has been lost. It is within the realm of possibility that my parcel was stolen as it was larger parcel that cannot just stay unnoticed. Not to mention the last update location was from the local depot!!! I have tried to contact Hermes customer service via email, online chat (which is absolutely useless) and phone call. This company has no customer service whatsoever!!! No matter what you try, you will be unable to speak to anyone. An utterly inadequate way to treat customers. I would never use their services ever again. This has not been the fist time I had to deal with them. Waste of time and money! If you can, please avoid them!”

Helpful Report

Posted 4 years ago

“I’ve only ever had 2 problems when buying something online and both were sent with Hermes delivery. 1- Notification said my package had arrived and it wasn’t outside the door or anything, a few hours later when going to the shop I found it at the door step of a closed fish and chip shop around the back of my house.. luckily no one walking by had picked it up. 2- Happened yesterday, I got a notification saying my parcel had arrived whilst I was at home again. It wasn’t outside my door and I also checked the chip shop where it was left last time. This morning I got a text from my friend who works in another chip shop a minute away from my house that i had a parcel there. Luckily I’m friends with some of the workers, otherwise I probably never would have got it and definitely would not have known it was there!”

Helpful Report

Posted 4 years ago

“It took Hermes a month to deciede they have lost my parcel, and then said it isnt their problem as their contract is with the supplier not me. If you want your parcel delivering dont ever use hermes.”

Helpful Report

Posted 4 years ago

“Oh where to start with this company? On the 16/12/2020 we sent a small package from The Netherlands to The United Kingdom. Nothing flash, just some small food items for my parents as a Christmas gift. I hand write the address on fully in capital letters so as not to cause any confusion. We passed it to the local supermarket Jumbo who applied the details in their systems and forwarded it to PostNL. Once the tracking details appeared in the system we noticed that Jumbo had put the wrong postcode on the tracking (keep in mind that the address is still fully written on the parcel). They had managed to put TS1 instead of TS7. For those of you clued up on UK postcodes these are postcodes for the same area (Teesside), just a few miles apart (give or take a maximum of 10 miles). After the Hermes delivery system flagged a postcode mismatch I figured I’ll contact them to let them know what the correct postcode should be. No fewer than 6 (yes 6) emails had to bounce back and forth for them to keep giving the same replies of either “use the automated website robot” or “we’ve updated the tracking and it will be delivered within 24-48 hours.” As of writing this it is now 06/01/2021 and an email was sent to me yesterday saying “oh we lost it, don’t know where it is, sorry, go talk to PostNL for a refund.” That’s correct, a parcel that was acknowledged as a postcode mismatch and held in a depot has ‘gone missing’ all of a sudden. What I find most amusing is that anyone who lives in Teesside including the local delivery drivers know that TS7 is an area near two of the most famous landmarks in Teesside; Captain Cook’s monument and Roseberry Topping. You literally cannot miss the things. So ok, I get that Middlesbrough isn’t all that tiny but my questions remain unanswered and no one at Hermes cares one bit. How can someone operating in an area as small as Teesside not know how to read an address on a parcel rather than just using a scanner on a barcode? How do you lose a parcel stored in a depot? How is it that delivery drivers or depot workers in this day and age haven’t heard of using satnav, Google maps or delivery databases? You can literally use Post Office’s website in about two clicks to find an address on a partial form. It’s obvious that someone, somewhere is currently indulging themselves on a few chocolates, a bag of liquorice and some Old Amsterdam cheese because they didn’t use the internet. Bravo Hermes, you’ve excelled yourselves.”

Helpful Report

Posted 4 years ago

“Terrible customer service. There was no communication from them. I still do not know why they could not deliver the package. It was not possible to speak to anyone on their phone number, it was just an automated service. I gave them my phone number and email, but heard nothing. My order was not delivered. A terrible experience and I will never use them again, or the company they were serving.”

Helpful Report

Posted 4 years ago

“worse by far than any other courier company, couldnt pick a parcel up from my front door,couldn't drop another parcel at my front door but hid it inside the stairwell of adjoining flats. lost a package and refused to honour insurance. Why does this company still exist??”

Helpful Report

Posted 4 years ago

“Hermes is hands down the worst courier company in the country. Constantly provide false info, make it impossible to contact them, and always deliver very late. If I shop with an online retailer and see they use Hermes I abandon the cart and email them to say that I won't be shopping won't them because Hermes is so poor.”

Helpful Report

Posted 4 years ago

“Absolutely disgraceful customer service! Parcel dropped off on 11 December and not received in time for Christmas and recipient still hasn't received it (5 January). Chat line useless - same message day after day which said "parcel is due out for delivery on following day" (17 December). It was long after that date that I was chasing parcel. Rang Customer Services number, hung on for exactly ONE HOUR and was then cut off. Went back several times to "Holly" on-line "chat", eventually got an acknowledgement saying matter being looked into. They've indicated that delivery was at 23.59 on 18 Dec - very suspicious as who delivers at midnight?? Parcel has certainly not been delivered and Hermes still can give me no answer to where the parcel has been/is/likely to be. I have requested proof of delivery (which I paid for) and am still waiting for them to contact me. The contents were worth £120 + cost of posting to include signature was £8.59. IF and only IF I apply for refund I will only get £100.”

Helpful Report

Posted 4 years ago

“'what went wrong' apart from the company i ordered from using hermes as a courier? how this company exists ill never know. i ordered a pair of trainers from a company the same day that a friend ordered, both pairs went missing. coincidence?”

Helpful Report

Posted 4 years ago

“still awaiting collection of two parcels all they keep telling me is we are collecting today and today and today complete waste of time if you want some more stress use these clowns that should help”

Helpful Report

Posted 4 years ago

“Do no use this company if you want your parcel delivered, customer service non existent, crooks”

Helpful Report

Posted 4 years ago

“I posted a brake caliper for repair then the company advised me before it was delivered to them, that they couldn't repair it. A phone call to hermes found a very helpful customer service advisor, who rang the courier, stopped it being delivered and arranged for it to be returned to me. Unfortunately, it didn't arrive for 6 days, due to an incorrect address being added. I found there call centre and online help no use then as the tracking number kept saying delivered so it wouldn't let me speak to a human being! Fortunately, the house it was delivered to did some investigation and finally rang me so I could collect it. Without this I would never have got it back.”

Helpful Report

Posted 4 years ago

“It is absolutely disgraceful paying for next day delivery and not received my parcel yet in 4 days. I am trying to contact with someone it is just automated messages doing absolutely nothing. I am leaving literally next to a parcel shop and still they claim that the courier could not find the address.”

Helpful Report

Posted 4 years ago

“F*cking awful. I sent a parcel to a friend, entered all the details correctly, printed and checked the label, all correct. A few days later it got posted through my own front door. Automated live chat keeps closing the conversation, can't get a response or a refund. Absolute sh*t.”

Helpful Report

Posted 4 years ago

“Utterly poor communication channel of Hermes when help is needed. Hermes delivered my 3 parcels for Monsoon like few weeks ago at my address, and for my H&M parcel they could not find the address. When I contacted via virtual assistant I received an email mentioning someone will contact me but now am frustrated as neither anyone contacted me nor my parcel was delivered. They just seem to be careless.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews