Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So the claims to have delivered my parcel but takes no signature for it or even a name of any one and its no where to be found. When making for claim as I now have now goods but out of pocket. There is no customer service, its been over 28 days since submitting my claim but no update from anyone. When attempting to email what they call is a customer service team, im receiving the same response word for word (so clearly agents who are unable to think for themselves and are scripted or its automated emails and there is no actual team behind it) Im absolutely shocked at the low level of human task force behind it. How has a comoany with such a lack of communication managed to build where they are today. Worst courier ive had to deal with. I be suprised if i ever hear from any one regarding my refund.”

Helpful Report

Posted 4 years ago

“I try to avoid using Hermes because they are consistently incompetent. Unfortunately I ordered goods from Wayfair who did not specify the delivery company. I live and work at a boarding kennels which is always attended. I gave specific delivery instructions together with two telephone numbers in case of problems. Guess what? 'Can't find it', 'access problems' ... All blatant lies. Strange how other delivery companies and all of my customers manage to find me so easily. If I ever get my order I won't be able to use Wayfair again.”

Helpful Report

Posted 4 years ago

“I am so disappointed that I received a text saying that my parcel was delivered in my shed and when I checked there was nothing and when I saw the picture sent it was not my place. I tried to contact them and they repeatedly said it was delivered. Yes but to the wrong place!”

Helpful Report

Posted 4 years ago

“I have waited in for 2 days for collection of parcels to be delivered and they say they tried to collect utter bull no one has been and I sti have them quick to take money though”

Helpful Report

Posted 4 years ago

“Shambles of a company, lost countless parcels yet to receive my refund from them... website is constantly down. No PayPal accepted on the app??? How are they still running f*****g shambles”

Helpful Report

Posted 4 years ago

“heremes problem is that the drivers are mostly a 3rd party company or 'logistics' so they arn't actually employed directly by hermes. i know this as i worked for a logistics company in the past who delivered for hermes. usually the only genuine hermes employees are the ones who work in the main distribution centres and the main distribution drivers. these do not deliver directly to the customer. there for it is not hermes them selves that are screwing all this up. its the self employed depots and drivers. i avoid using hermes when i can. but often they are the first choice for alot of ebay sellers. hermes system is completely rubbish. the way the treat their parcels is also unacceptable. something needs to be done. or even better, they need to just disappear and leave it to the profesionals. parcel force, DPD, yodel, these people are much better (y) im sick of receiving parcels two weeks late and damaged. orderes a film for hydro dipping. both occasions the cardboard tube arrived damaged.”

Myhermes 1 star review on 5th September 2020

Helpful Report

Posted 4 years ago

“Dreadful customer service, impossible to speak and email anyone. No contact details, no one answering telephones a stupid "Holly" online computer that does not let you communicate except for parcel basics. Any email details on the internet are now invalid, come on Hermes what are you afraid of?? My account is now closed after all these years.”

Helpful Report

Posted 4 years ago

“Utterly sick of this useless company. I've never had a single item delivered on the day they've promised (no exaggeration) no matter what delivery address I use (one in the town where I work, one out in the sticks and one at a relative's house on the edge of town, so it's not like the driver's can't find the places) Considering they're a delivery company, you would think they could get that one thing that they do right. But no, apparently not. Every time I see that my parcel's gonna be delivered by these total clowns, I just know it's gonna be screwed up and either lost completely or delivered days later than it should be, no matter whether I've paid extra for specific day delivery or not. Totally unacceptable "service", if you can't do the one thing you're supposed to do, don't make a sodding business out of it!!!!!!”

Helpful Report

Posted 4 years ago

“The package come damaged. I received an email saying they would deliver the package from 7pm to 9pm. My neighbor knocked on my door that he had my package from 10am. I've been home all day, I don't know why he didn't ring”

Helpful Report

Posted 4 years ago

“Hermes has no contact details where things go wrong. You have an auto bot that is only good for general things but you don't want to personally deal with anyone and their problems. I had a courier delivery today who I caught posting a card through my door without calling. He said the doorbell didn't work and, when I told him that's why there was a note to call me, his response was I should fix the doorbell and is my problem. So much for customer service”

Helpful Report

Posted 4 years ago

“Received an e mail To say my parcel had been delivered at 11.05, except it's not where it should be (safe place) no card - in case they left it with a neighbour, and no receiver signature on their website because of b...dy covid. I only want to know where my parcel is! Tried talking through their robot Holly, seems she isn't talking. In desperation opened an account with Hermes, but for some reason they tell me I've either entered the wrong e-Mail add, or password😡😡. No wonder I hate dealing with the internet..,”

Helpful Report

Posted 4 years ago

“They are completely useless. I was not at home to pick up the parcel, and the guy left a paper only stating 3-9, the times he can deliver. No contact name, no contact number, nothing. I tried to contact hermes to get a number but only the virtual assistant. After strugeling I found a phone number and again the same, a virtual voice asking me for the reference number, but no way to speak with them to get a contact number and speak with the guy who will bring my package, so it will be back to the sender again, as I worked night shift and leave home at 6 pm”

Helpful Report

Posted 4 years ago

“Received a ‘ sorry I missed you card’ so waited in all day next day as the card said would try again following day. It didn’t arrive. No way of contacting Hermes. Eventually tracking showed courier was unable to deliver and would try following day, so waiting in again all day, it’s a present so hope it arrives but not hopeful.”

Helpful Report

Posted 4 years ago

“Not responsible for their customers and their jobs. They have delivered my parcel empty to the buyer and even though I have paid for insurance, they don't care, they are working so hard to not pay the damage they have caused. Their customer services are so weak they even not answering their phone. They are a very dodgy company, highly recommended not to working with them, as to make you a lot of damage.”

Helpful Report

Posted 4 years ago

“Do not buy from a company that uses Hermes for its delivery. They do not tell the truth when they say they have missed the delivery. They simply don't come to your house”

Helpful Report

Posted 4 years ago

“I'll never buy from anyone who has their parcels delivered by Hermes. Waited 3 days for a delivery on said time. Courier never showed up and I've kept receiving an emails from them 3 days, saying "We tried to deliver but you weren't in." And it is so fun to wait at home on 3rd attempt, and nobody comes in and you receiving an email that "We missed you...". You feel fooled and don't know laugh or scream... And there is no chance to contact in person and ask why they act like that. I am shocked companies behaving like that in UK.”

Helpful Report

Posted 4 years ago

“The worst delivery service in the world,I received 14 delivery slots over a 4 day period wasting time & money waiting for a delivery, I’ve tried to complain , I got a rep,y saying the delivery driver had been spoken. To and assured this wouldn’t happen again , Today after waiting in since 4pm For another delivery, I received an email saying , they tried to deliver & I wasn’t in ,a terrible company please don’t use them”

Helpful Report

Posted 4 years ago

“First package from Amazon was lost, second re-order of same item didn’t arrive either. Unable to track package on site as my postcode was unrecognised - don’t know why as it is the postcode everybody else uses for delivery (including Amazon) and it always works for them. No immediate indication of problem on Hermes app - you have to wait hours for an update - if you are lucky.”

Helpful Report

Posted 4 years ago

“I put down what i was sending on the website before buying their delivery it was fry ,,Royal mail mail sends out fry on a 1 day special deliver so thought I was fine . paid for a 1 day dispatch on 4 parcels saying fragile etc . and 2 boxes arrived back at my local parcel shop no message from Hermes good job i went there . I have tried to contact hermes . no chance . the other 2 boxes are at their depot after 3 1/2 days ,4 1/2 days tommow The parcel shop rep got in touch with me from the shop and said he would get customer services to ring me that was supposed to happen late today . no phone call . response auto all i was asked for was tracking number 20 times and could not get any other answer. My fry will most likely be dead by tommow the heat bag only lasts 40 hours . no one will deliver no one will return. If i state whats in a box why do they except the money then not deliver .and then to leave them in their boxes to die . 10 hours of phoning e-mailing useing their stupid auto service , out of pocket by £30 odd the boxes heat pads etc , im £40 out of pocket and only have 2 boxes returned 1 oppened left to get the cold air in the box the other still sealed , only just saved them . the other 2 boxes Hermes know there is fry in them so why be so cruel and leave them to die . there was also a book on guppie fry care . They ought to read it .I will upload pictures if i ever get my parcels back i wouldnt give them a star . they are the most disgusting firm out . email them try phoning them it wont work”

Helpful Report

Posted 4 years ago

“I don't like hermes but today my delivery man Warren from Topsham was brilliant why can't you employ more like him”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews