Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recipient complained the toilet seat I sent her was damaged. She sent me photos of box and seat. It had sustained damage commensurate with a drop from great height. Hermes would not refund. Their licence should be rescinded. I urge everyone to complain to the appropriate authority”

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Posted 4 years ago

“Had a parcel left behind flower pot without our agreement. Someone stole parcel. Hermes denied any wrongdoing. Company we ordered from agreed to replace order and send with different courier. Now have another order to grandson which has been lying at local Hermes depot for five days. Hopeless company.”

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Posted 4 years ago

“Instruction left for safe place as I wasnt sure if I would be home. This was totally ignored and parcel left propped against front door for anyone to steal! Have contacted company I purchased goods from to say they weren't a problem but due to the incompetence of Hermes I wont be buying from them again...maybe that's the only way to encourage Hermes to deliver appropriately?”

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Posted 4 years ago

“My parcel supposed arrived on 20th of April, and i still didn’t receive. With other companies everything is fine, only with HERMES is a problem.”

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Posted 4 years ago

“I can't give a zero star but I wish I could this is the worst delivery service ever they said my parcel has arrived but it has not and it is near impossible to contact them”

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Posted 4 years ago

“The worst delivery company ever. Avoid at all costs! Lost packages galore and they don't do anything about it.”

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Posted 4 years ago

“Packages arrive late and damaged if they arrive at all. They lost half of our shipments in one week and only offered us £20 compensation for over £5000 worth of lost parcels.”

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Posted 4 years ago

“Every time I know hermes is the delivery company delivering my goods my hearts sinks as I have had so much go missing and always late delivery. It's my son's birthday this weekend and hermes has already went 3 days late & with this lock down only way for me to shop so no doubt like Christmas my parcel will go missing again , I wish hermes would get a grip!”

Helpful Report

Posted 4 years ago

“Tracking info has shown the parcel is at my local depot for eight days. Sent an e-mail to ceo of Hermes and some numbskull has just rang me to let me know that the parcel has never been collected by Packlink from the seller. Packlink tracking shows three attempted deliveries at 01:00hrs, not true. Hermes now say I have to contact the seller. Already done that and the seller has assured me that the parcel has been collected and are unable to make contact with Packlink. Hermes have my parcel, how else would they have tracking details on their website that show it is in my local depot? Has it been lost or stolen? Told Hermes to F@#£ off and I will get a refund from the seller. DO NOT USE HERMES. CUSTOMER SERVICE DOES NOT EXIST AND THEY LIE.”

Helpful Report

Posted 4 years ago

“They never deliver on time. They lie about delivering your item and send you emails stating you were not at home when you know you have been at home. They dont even have anyone you can speak to plus their online chat is not helpful at all.”

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Posted 4 years ago

“Stay away, they're a mess. Yes there is a pandemic, somehow everything else I've been ordering online is being delivered just fine, not if Hermes is doing the job. Been waiting for a parcel for forever and all I see with their tracking system is "We are sorry your parcel has been delayed 24 hrs" or "Your parcel is at your local depo" for 3 days in a row. Get your ducks in order people.”

Helpful Report

Posted 4 years ago

“My parcel was "delivered" by the driver throwing it on my doorstep, ringing the bell then running to his van, as I opened the door he shouted its for you, I picked up the parcel to find it open and half the contents missing, the deriver and van had sped off. Tried to contact Hermes to complain but unable to speak to a human but automated service kept telling me parcel had been delivered and signed for, no signature had ever been obtained. Very upset as the parcel contained a present for somebody and I am now left with no present and out of pocket. I have all the details of the van number, the drop number and the round number but I cannot speak to anyone and I am absolutely furious and disgusted with this company what a shambles. I will never ever use this pathetic company again .”

Helpful Report

Posted 4 years ago

“Pathetic, package delivered to wrong address, but sent a lovely photo of the package in someone else's shed which could be anywhere, how difficult it is to deliver to correct address”

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Posted 4 years ago

“Parcel arrived on time. Good communication.”

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Posted 4 years ago

“Absolutely shocking customer service, will never use this joke company again”

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Posted 4 years ago

“K Bruce I have read a lot of reviews posted by other people my problem is more of the same Hermes in Edinburgh have had my parcel since 5th of April this is now the 28th of April and still no sign of it Hermes are not contactable by any means I have tried all ways with no success. DONT touch this company they are the worst to deal with SHOCKING there should be a investigation by trading standards.”

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Posted 4 years ago

“I doubt this company has a future, unbelievable poor standard of service, no way of contacting the service team, stay well away.”

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Posted 4 years ago

“Parcel says delayed for 24 hours. This is a week later now. 1688195769492872 where is my parcel ?”

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Posted 4 years ago

“Parcel should have been delivered yesterday. Tracking said between 5-9PM. A while after that status was removed. Parcel never arrived, courier obviously decided it was to late. Will it arrive today, who knows????? Had I known it was Her.mes I would never have placed the order with the retailer in the first place. Not the first time Hermes have not bothered to deliver.”

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Posted 4 years ago

“Worse company ever!!!! I buy something in Friday (naxt day delivery)hermes wrote in Monday that will be delay 24h Then i get message later it was delivery 16:46 but it wasnt!!! One hour later i get another message that is again delivey 17:46 but it wasnt!!!”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews