Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**DO NOT USE** I will start by saying I’m not someone who usually leaves a review unless it’s really bad. I’ve used Hermes in the past and never had a problem but the last 2 months have been extremely bad ! First problem was when I sent an Amazon return parcel back and still to this date it says “ your parcel is with us and we’re processing it “ this was posted out about 2 months ago. Second problem I sent out a parcel to be delivered on the 21st of May with a two day delivery (expected longer coming up to bank holiday) Anyway by the 27th it still hasn’t been delivered and it still said “ we have collected your parcel from the parcel shop” . So no live chat available I had to call and eventually got through to someone who said someone will email me and give them 24hours to chase up where my parcel is. Fair enough I had an email the next day saying they was sorry about the poor service and they have updated the tracking and YOU WILL RECEIVE COMPENSATION FOR YOUR TROUBLE. So after another 3-4 days and 2 delivery attempts my parcel finally got delivered to the buyers address. So just shy of 2 weeks it took them to deliver. Best part of it all is how it’s delivered and I was told to contact them to receive my compensation my emails are now being ignored and nobody is responding to me lol. To top it off I was expecting a parcel from them two days ago from a seller on eBay which is still stuck on “ we have your parcel and we’re processing it” so that looks like that won’t be coming anytime soon either. AVOID AVOID AVOID AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“I place this order on 29/05 and after 2 days they send me a notification abouty order that was in the way. On 06 /06 in their system the parcel was delivered but I didn't receive any package. Bad service and also they not have a service customers.I need to waiting a week for asking a refund by Amazon. (was an expensive item) amount around 100gpb”

Helpful Report

Posted 4 years ago

“I place the order on 29/05,after some day they send me a notification about the order that was on the way. On 06/06 the parcel was delivered but I didn't receive anything. I can't contact they because they not have a service customers. And I will to waiting another week for asking a refund by Amazon (was an expensive item the amount was around 100 gpb)”

Helpful Report

Posted 4 years ago

“Incompetence throughout the company Tracking claims they attempted to deliver my parcel three days in a row but were unable to, so parcel is being returned to sender. Absolutely laughable since I have been at home on each day and there was no attempt to deliver the parcel whatsoever. I cannot emphasise clearly enough how bad the customer service for Hermes is. The phone number does not let you speak to a human being, nor does the live chatbots on the website. They no longer have a customer service email address, and even their Twitter account does not allow DMs. So any review on here that says they experienced good customer service is fake. I've taken dozens of deliveries throughout the current pandemic from more reliable and capable couriers with no problems whatsoever so I have no idea how or why Hermes are happy to display not only this level of incompetence but a level of customer service that shows nothing but distain for the people paying for their services. I look forward to no one from Hermes reading this and to be continually ignored.”

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Posted 4 years ago

“Impossible to speak to. Tracking absolutely awful. Product not tracked for 4 days. I have never had a product delivered on time. How they are still in business is unbelievable.”

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Posted 4 years ago

“Everything”

Helpful Report

Posted 4 years ago

“Recently Hermes lost our parcel in their depot and didn't tell us for 2 weeks. After we discovered the problem, we waited 14 working days for a response to the refund request with no repsonse. After trying to contact them many times they eventually got back to say they would not refund us as the parcel had no cover, even though we did have the free £20 cover. It's been a difficult experience and not an easy one, we are looking to move parcel service asap. Cheap and easy, until you have a problem. Before this the service was generally fine, but our parcels have never contained anything particularly breakable.”

Helpful Report

Posted 4 years ago

“Don't use them.. shocking .. Paid twice for a delivery, dropped off a parcel at one of there shops to send.... 5days later. Still at the shop”

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Posted 4 years ago

“The worst delivery company I ever came across! 2nd time I am using their service and it has bene 1 worst than another. Trying to call them is a pain, 40 minutes in the waiting que and still no one to answer. My parcel received at the local depot 5 days ago yet not received at home even though the depot is less than 1 mile away. Its a joke haulage company, surprised they are still in the market.”

Helpful Report

Posted 4 years ago

“Terrible company, worhtless customer service. I had to repay every single stop to get the package delivered once. Then when it was due to be delivered the driver deemed the personal address should be closed in there opintion, so they refused to even attempt delivery and right after that it went missing and not covered by them in any form. It took 9 weeks via there support, since they responsed once every 7 days to just close the support request and tell me to use the tracking which they turned off on my account the day they refused to deliver. After 9 weeks i was told to make a claim, which i had to wait 48 business days on a response which was claim closed as not enough evidence.”

Helpful Report

Posted 4 years ago

“This company is a joke. They failed to collect my parcel (which is a return item) since last week. Because of them I am risking not to get a refund. Seven days later they've just informed me that I need to cancel the current booking as it has expired and get a new one. However, I am even unable to get my money back from them, let alone a refund from Loel & Co for the item which I was supposed to send back within seven days.”

Helpful Report

Posted 4 years ago

“Diabolical customer service - They left it on a bin down the road in the rain I would like to give 0 stars biut that's not an option. Hermes left my postal tube containing a poster on a bin down the main road of my customers address. It was there for 2 days in the rain before the nice Royal Mail postman told my customer about it. Customer then went to retrieve it and of course it was ruined. They didn't say sorry and now say I can't claim the compensation becaus eposters are on the prohibited list? Beware as when you download the prohibited list EVERYTHING is on the prohibited list. Thus preventing them from ever honouring a claim. Worst company ever, thieves! They also have lost another of my [packages and have claimed the same. It's best just to use Royal mail and isnt even much more expsnsive. AVOID HERMES AT ALL COSTS”

Helpful Report

Posted 4 years ago

“The worst courier firm, hands down. I always warn customers not to use Hermes, but sometimes they have already done it, thinking they have saved some money. There are cheaper better couriers anyway, but it's a false economy as the items don't usually get delivered. I think they have lots of cheap, part-time deliverers, doing it at odd times outside their normal job, as the deliveries are always odd times like 7am or 9pm. Useless when trying to deliver to business addresses. And they always try to deliver three times at exactly the same time, even when the building has opening hours outside. How thick is that? Then the package disappears back at the depot for weeks before getting lost or returning to client, to use another courier firm. And you can't contact them - everything is automated messages. I cannot express how much I despise this scam business.”

Helpful Report

Posted 4 years ago

“Terrible company, simply no customer service. Continue to lose parcels that are returned to companies. They give you a string of worthless numbers they a tracking number before stealing your returned goods. Then shut up shop on you. Because they have no customer service or care stay well away from this company. Think this company needs looking into my Martin Lewis and the poor quality shared”

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Posted 4 years ago

“Hermes have not delivered two parcels to me in one momth, i was in at both delivery times, my flat buzzer did not ring once!!! None of my neighbours have my parcel, so 2x they have not delivered my parcels to me, and clamied they have. I do not trust hermes and would not recommend them, i am furious they have done this to me twice in the one month, i work hard for the nhs, and this is the last thing i need to be dealing with”

Helpful Report

Posted 4 years ago

“Ordered from Ebay and gave my normal delivery address to the supplier but this was a mistake as this was a business address and was closed due to coronavirus. I contacted the supplier and they said they would wait for the goods to be returned to them and they would re-post to correct address. This never happened because after several emails backwards and forwards to Hermes they then stated they had lost the parcel! The supplier kindly offered to send a replacement to the correct address which Hermes have lost yet again! If you ring the customer service number it doesn't allow you to actually speak to someone. It tells you the status of the parcel which is shown on the app anyway and then cuts you off - what a total waste of time!!”

Helpful Report

Posted 4 years ago

“Says delivered from HOF package but home and no delivery and no card and robot answer is delivered and proof is signature and ask to see and no signatures due CV19. No answer to tracking number...worst delivery company avoid”

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Posted 4 years ago

“Terrible company item listed as signed for but the so called courier had just left it at a house further up the road rang their doorbell and walked off, only received it as the residents kindly dropped it off themselves !”

Helpful Report

Posted 4 years ago

“the driver didnt ring the video doorbell, and left a blank card, its not the first time this driver has been lacking.i found many times in the past that HERMES are the WORST delivery company EVER.....”

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Posted 4 years ago

“Happen we have the same address no the Same post code to somebody. Hermes delivers come to ask me about a parcel their deliver to my address. Why.why. where is that Hermes deliver who been to mine with that parcel????.b65.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews