Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery!! but the delivery driver threw my parcel over the back fence.. It contained glass in it..No thought about the parcels!! They are Christmas presents so won't know if it's working until then.”

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Posted 4 years ago

“Lol only joking Herpes are the most un reliable, untrustworthy courier company there is.”

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Posted 4 years ago

“Claimed my parcel was delivered but not to me, not willing to offer any help or compensation, absolutely disgusting customer service, useless company avoid at all costs.”

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Posted 4 years ago

“This company is positively the worst I have ever come across. They fail to collect, they fail to deliver, Holly is a joke, when you put in the 16 digit tracking number it is not recognised despite being copied and pasted. The excuses for non delivery are wearing thin. Of the last two collections and four deliveries due all have gone astray or deemed undeliverable. Customer service is an utter joke.”

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Posted 4 years ago

“Day 18 and the parcel still hasn't arrived, phone contact a waste of time, continually fobbed off.”

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Posted 4 years ago

“This is the worst delivery service ever. My parcel should have been delivered today, which haven't happened and the company sent me an email stating that they tried to deliver my parcel today but I in, which is obviously not true, once I spent the whole day at home and no one buzzed the intercom. They are just not reliable.”

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Posted 4 years ago

“yet again a failed collection”

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Posted 4 years ago

“My parcel has been 'left with a neighbour' but the tracking doesn't say which neighbour & the delivery photo is a black square! The driver has just dumped my parcel somewhere & marked it as 'delivered'. Apalling! How are these people still in business?”

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Posted 4 years ago

“This is the worst courier company I have ever experienced in my personal and business life. This is the second time I have purchased from the White Company, and the second time I have had problems. First time, delivery scheduled to my home address, nightmare. This time, delivery scheduled to my work address open 24/7. Saturday, no access said delivery driver! Today, Monday, again no access. I called the White Company customer service and the young girl could tell me that only 10 minutes before the courier driver off of Hermes had been outside my work!!!! Never again, they are simply the worst company. DO NOT USE!!!! And you can't speak to anyone, and their digital helper doesn't work!!!!!”

Helpful Report

Posted 4 years ago

“Like criminals Awful awful awful. Don't bother they took 10 days to pick up my parcel and then lost it. You can never get through to customer services they cut you off. We have had to write off over £100.”

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Posted 4 years ago

“Continued vandalism and do not collect when promised!! Do not use!! Over the past two months I have sent two parcels, both of which have arrived damaged and parcel2go have accepted no responsibility, and done absolutely nothing to support resolution. The first was a spice rack for a wedding present, with jars of spices and foodstuffs, the parcel was clearly marked as fragile, had ‘this way up’ signs on all sides, and was packaged with plenty of precautionary packaging. This parcel was delivered upside down (!!!) with the contents smashed. Parcel2go said I could have £12.14 returned, and did not look to investigate at all or resolve further. The second package, sent last week, was for my sisters birthday, and was a handmade coffee table. This was packaged in cardboard to prevent scuffs, as I’m not sure what else it could have been packaged in without using an enormous box filled with insulation and foam - in reality, I should have used a shipping container!!! As for collections, on the agreed date, the courier did not turn up, not word as to why, the only thing parcel2go would say was ‘they’re not guaranteed, so you can either book again for two days time, or have your money back’. By this point, any idea of having the parcel delivered on my sister’s birthday was gone, but parcel2go did not care in the slightest, no offer of expedited delivery, no offer of any other resolution. Begrudgingly I booked for two days time. I received a wealth of emails from Hermes saying they were and were not coming, and I needed to book again. Eventually they came and collected the parcel, then I received an email saying they weren’t coming and I had to book again. The next day, someone then turned up for the parcel which had already gone the day before - utter shambles. Complete embarrassment on the behalf of Hermes and parcel2go. However, at least the parcel had gone. On arrival at destination, both I, and my sister, were met with severe disappointment and horror. The table has been smashed in two, with only the top arriving and the legs were somewhere between Bristol and London. Having made the table myself, at a cost of c.£300 excluding labour, I can confidently say the piece of furniture was extremely sturdy and fit for any kind of couriering - except that provided by parcel2go and Hermes! There is not a doubt in my mind the parcel was subject to malicious damage. The table top was affixed to the leg section with four coach bolts, one of which had been severed and the others had been torn from the legs. The table must have been smashed up with extreme force, knowing what it was, with the view to destroying it. Why? That’s anyone’s guess. On consulting parcel2go, they said they could refund the courier cost, and nothing else. They have no interest in furniture that is damaged, only furniture that is lost....! In this instance, they have lost half of the consignment!!! For a collective of people who’s job is to courier parcels from one place to another, both Hermes and parcel2go do an appalling job! Whilst understanding there may be human error, bumps and scrapes in the process, there is a minimum duty of care to the parcels that must be afforded by these people, and on two occasions (100% of the time) they have not even come close to meeting this. Customer service and resolution is non existent. From companies that have done extremely well out of a difficult year, it is troubling to see such abuse of power and blatant disregard for people’s possessions. If you care at all about the contents of your parcels in these difficult times, use a reputable courier company such as UPS or TNT, or support local business. Go to them directly as well, cut out parcel2go! Horrible company.”

Helpful Report

Posted 4 years ago

“Impossible to contact. Customer service doesn't exist... 'contact us' means speaking to holly the robot. no email, no phone contact & the Hermes App hasn't been updated for a week now. My parcel has been out for 3 weeks & nothing has been updated on its progress since 25th October. I should at least be able to track where my parcel is, or speak to someone to find out if its been lost. The WORST, Most unhelpful courier i've ever used.”

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Posted 4 years ago

“Absolutely terrible service. Constantly plagued with the ‘Customer wasn’t in’ excuse for not delivering so driver can get home sooner. Beyond a joke now, my doorbell could wake the dead and it’s Covid - I am in.”

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Posted 4 years ago

“I can give them minus 10 review. I seriously wonder how this company can exist without any Customer Service !!??? On there website is a robot chat only not a human . On there phone number is a terrible automatic system that does not have the option for human help. Is terrible, only person that have try to use it can understand how bad it is. On there twitter they have exclude the message feature, so you can not message them . I'm shocked in a country as UK how this is possible no human help for their customers. In my case all the robots have give me date for my parcel to be delivered on 29th October as I am checking this the date is 31th October and there is not a human who can explain what is going on ???? If you don't want to be in a circle without any exit do not use Hermes at any cost !”

Helpful Report

Posted 4 years ago

“Hermes have failed to deliver my orders on 2 occasions. On day when they have confirmed a delivery time I have had it amended on as many as 3 times on the same day. Frankly I would prefer to use a retailer that does not rely on Hermes for delivery in future. Hermes are hardly fit for purpose.”

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Posted 4 years ago

“Absolutely rubbish Hermes have had my parcel for over a week and I'm still waiting. They have also had my partners parcel for a week with no updates. A friend of has been waiting 6 weeks for hers. Avoid at all cost.”

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Posted 4 years ago

“My parcel was left on the doorstep within a few feet of the pedestrian footpath. Fortunately, my neighbour noticed and took the parcel in for me. so, VAN 80, DROP4, C-ROUND 9329 you are a disgrace to the company.”

Helpful Report

Posted 4 years ago

“My parcel has been in their system for 6 days now and still hasn't been given to a courier let alone got anywhere near my house...i wouldnt trust them to sit the right way round on a lavatory.”

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Posted 4 years ago

“I sent three restored clocks to various buyers inland,extremely well packaged but all three arrived damaged!!.Trying to get compensation which i paid extra for is impossible,also not a chance of speaking to a person!!.The fragile handle with care tape must be the signal to try to cause as much damage as possible,cost me loads of money to repay buyers,will not use again.”

Helpful Report

Posted 4 years ago

“Absolutely useless service. Avoid at all costs! Parcel was delivered to the wrong address at the wrong time. No apologies, No attempt to rectify any problems. Impossible to contact them. Finally got a response via email which resolved nothing. Hard to believe that reputable companies actually use this unprofessional service.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews