Myhermes Reviews

1.2 Rating 7,027 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,027 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Myhermes resolve customer queries?

Helpful Report

(5 months ago)

Greater than 67% of reviewers feedback is Myhermes takes over a week to resolve customer queries.

Helpful Report

(5 months ago)

84.00%

Industry Average

“ Our Hermes delivery driver here in Tewkesbury is DANIEL. He is EXCELLENT in EVERY WAY. He always goes the extra mile to be most helpful , very polite and cheerful even on rainy days and he is also very efficient in his work. Thank you Daniel , we do appreciate your exceptional customer service ! Karen ”

- Karen Mackay

“ Hermes was previously quite a reasonable delivery service. ”

- Regular Hermes customer

“ Brilliant customer service very polite drivers quick service always happy to help keep you informed all the way up to delivery thanks ”

- Sharron klak

Myhermes Reviews

Customer Service - Good