Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't think hermes have ever managed to deliver a parcel on time. Somehow every other company manages yet again and again I have issues with hermes. They never update information on the tracking app and their customer service is useless so I never even know what is going on. My latest parcel 5611078304340363 they couldn't deliver for some unbeknownst reason. I provided them more information as asked. Now I have no response, no package still 24 hours later, and literally no clue how to get help. This was an urgent deliver. Have no idea why any companies insist on using hermes.”

Helpful Report

Posted 4 years ago

“Sent a parcel to a customer who bought it to give as a Xmas gift- parcel never arrived so customer is demanding refund. So I contacted Hermes (which is a mammoth task in itself as they do not answer phone for about 30 mins of being on hold). Was told that the parcel could still be in a depot and they would look into it and the agent would PERSONALLY sort the matter and send me a claim form to fill in. (This hasn't happened and apparently there is no record of that conversation anywhere on their system) In the meantime the customer is taking me through PayPal for refund which I refuse to pay while there is still a chance of parcel arriving giving the customer their parcel for free essentially. Anyway,today i contacted Hermes again (30 mins on hold AGAIN) Only to be told a totally different story and blaming COVID for the problem (funny nobody mentioned COVID when i paid them to deliver my parcel !!!). Our local Hermes driver is s really nice guy who goes out of his way to help. BUT- DO NOT USE THIS COMPANY. I would give a ZERO rating for the company but that option is not available”

Helpful Report

Posted 4 years ago

“Do not ever use My Hermes. I have had 3 parcels in last month, all of which were open and items removed from them. The first parcel i accepted and reported missing item to retailer, not had a refund £220 lost!! Second parcel box soaked through and airpods box inside no airpods - £145 lost Third parcel 4 items ordered parcel wide open 3 items missing told driver was refusing delivery. Hermes now saying they delivered so arguing with retailer £48????? I tried contacting Hermes but they hide behind a digital app and an automated phone, so never have the guts to actual deal with customers. It is clear that the the driver is stealing from the parcels, but because you cannot speak to them cannot ask for an investigation, because as a delivery driver i will refuse to take a parcel to a customer that has been opened when i am given it in depot, as i do not want to be held accountable! I am now refusing to use any retailer that uses Hermes and will phone them to check who their delivery company is if they do not say on their website and then i advise them that i will no longer be using their company! Hermes if you read this have the guts to actually speak to your end customers and dont hide behind automated assistants!!!!!!!!”

Helpful Report

Posted 4 years ago

“Absolutely shocking service, I don't know why companies use them, so unhelpful no one every contacts you back even via email”

Helpful Report

Posted 4 years ago

“Just awful. My heart sinks whenever I place an order online and see the seller has dispatched with Hermes. Definitely not even worth one star. Impossible to contact, online tracking system is meaningless. I usually end up requesting a refund when the package inevitably never turns up.”

Helpful Report

Posted 4 years ago

“Parcels bot being delivered on time. App not tracking or updating. No photo taken of where parcel delivered. Not social distancing when they do deliver.”

Helpful Report

Posted 4 years ago

“One star is too high, item was stolen in by the staff and never arrived or recieved explanation, no customer support or service, you cannot talk to a real human being. If you manage to get hold of an email address they just copy and paste the same rely no matter what you write”

Helpful Report

Posted 4 years ago

“Appalling service. Delivery drivers don't care. State it's been delivered when it hasn't. Customer service is practically non existent. Would rather pay the extra for a reliable delivery service.”

Helpful Report

Posted 4 years ago

“Item not delivered yet tracking says it was delivered”

Helpful Report

Posted 4 years ago

“My parcel was opened as they said it was damaged by rats, they had to destroy it as it was too damaged to send back to me. Did the rats eat through the tins and jars and what about the money inside the Xmas cards. A nice bonus for someone,I had hoped to take the strain of Xmas shopping away from my elderly sister. WILL NEVER USE HERMES AGAIN, in fact I will check all prohibited items on a courier before I even think of sending a parcel again.”

Helpful Report

Posted 4 years ago

“Terrible service... the worse! 2 of my parcels never arrived lost somewhere in transit which can be translated as stolen”

Helpful Report

Posted 4 years ago

“My orders never leave their Depot to be delivered. The last time I placed an order to be delivered by Hermes was via QVC, order went into Hermes Depot and never came out. Ordered via The Body Shop recently who have only just started to use Hermes. Again went into their Depot and never came out. They must offer great rates to businesses as why else is virtually every business using them. I have to check with every company first who their courier is so it makes shopping online practically non existent. STOP USING HERMES!!!!”

Helpful Report

Posted 4 years ago

“Appalling service every time Appalling service every, single, time. My parcels are left in random places with no clues to where. Places I have found are, parcels under a neighbours car on thier drive, under my car on my drive, in the middle of my back garden lawn*an impressive throw to get it there) in my neighbours bin on bin day(parcel got thrown out when bin men emptied bin), in my bin on bin day. In a tree in our back garden which we only found when we went to put a bird box up.on my front door step for all and sundry to see( parcel got stolen). And not once did I get an email or a card through the door. The delivery guy doesn't even knock the door. I now do not purchase items from any seller/businesses that use hermes and I tell them this and why. Customer service consists of automated email replies or automated chat bot. . An absolute shambles of a service of which I would be throughly embarrassed if I worked for them.”

Helpful Report

Posted 4 years ago

“Hermes stole my package, NEVER under any circumstances use them as a courier. 0 customer service. They're a criminal organisation who will steal your post. I attach a picture of the delivery photo the courier took.”

Myhermes 1 star review on 7th January 2021

Helpful Report

Posted 4 years ago

“Our local delivery driver Stephen is exceptional, always on schedule and always with a smile on his face........always offer him a warm drink and use of toilet facilities and always says no thank you”

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Posted 4 years ago

“Yes they will deliver but when and where is for you to find out. As a recipient you have no option to contact them. Couriers are to lazy to get to second floor or ring the bell. Claiming that you where not in. 48 h express.... What a joke”

Helpful Report

Posted 4 years ago

“I am giving this review after they failed 3 times miserably. 1st delivery was from Wren kitchen before 1st Lockdown. They received the item from Bosch,but never delivered it despite giving me time and date. Tried calling everywhere and no help with unfriendly customer service. 2nd time I ordered Shoes as Christmas present for my niece from Footlocker which were due to be delivered on the 17/12/20 never got them nor they replied, despite Footlocker confirmed they have send them out on the 11/12/20.Again no help over the phone or their Bot web chat. However I put a claim and got my money back from PayPal. 3rd time was a order from Debenham, which was due to be delivered on the 3rd of Jan 21 and here we are, its the 7th of Jan but still no sign of delivery and no information. Well done Hermes, then people wonder why they loose their job and get replaced by machines.”

Helpful Report

Posted 4 years ago

“My package arrived broken and it seems totally IMPOSSIBLE to speak to anyone on the phone, i.e a real human being, to discuss the problem and request compensation. The inability to actually speak to a himan being is even more worrying than the gross mishandling of the package, that looked as if it had been trodden on, and then part of the damaged wrapping removed ,before delivery. The chair inside had been broken,which MUST have required someone to step on it.”

Helpful Report

Posted 4 years ago

“i book collection paid for next day let week they collected delivered 4 days late. book 3 parcels to be collect yesterday. these where book last monday. now we work from home are in lockdown. they claim they tried to collect at 1pm no card left. had to go to drop shop when i found out at 8pm so now let again. customer service is a joke at the best. they just made my business look bad. they lie and do not care. one customer found the laptop i sent him in his green waste bin, its just a joke, i f i treated my customers like this i would not have a business”

Helpful Report

Posted 4 years ago

“100 % Thiefs”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews