Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got sms to collect between 12-14.00 but parcel not there. Hermes driver came and left without leaving a parcel. No.communication from Hermes no human behind telephone number as tracking number failed to proceed call. Day 3 still no communication from Hermes is a joke.Provide costumer with human telephone number no computer. Give people option to collect from local depo. 72 hours for email response from you is appalling service, but standard email response for Hermes UK. Useless you are.”

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Posted 3 years ago

“Rubbish company three times on different occasions they said they tried to deliver my parcel and I was not in when I was there every time load of morons”

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Posted 3 years ago

“Appalling customer service. Lie about trying to collect parcels and do nothing to help you. Utterly useless. Trying following DPD's model and you might get better reviews. As you are, I dread it when I hear Hermes are the collectors or deliverers of my parcels”

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Posted 3 years ago

“Gary Smith is a regular Delivery Man for Myhermes. We have had parcels collected and delivered by him for well over year as he covers our area. Reliable, trustworthy and always a pleasure speaking to him. I have quite a lot of deliveries and collections, so I hope he doesn't leave, he provides a quality service. Would recommend to anyone.”

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Posted 3 years ago

“Waited so long for my delivery Was meant to come in 2-3 days Ended up coming 3 weeks later Never again with Hermes .”

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Posted 3 years ago

“10 gone deliverys”

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Posted 3 years ago

“Another day and another scumbag Hermes courier who never attempted delivery again despite saying he did. My security camera shows they have not attended the property in the last three days they say they have. Bunch of thieves and scumbags.”

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Posted 3 years ago

“Would leave zero stars if I could. Allegedly ‘delivered’ eBay paclink item at 20.38 (hmmmmm), then ‘unable to deliver’ on tracking and hour later. So as far as eBay is concerned it has been delivered, so it is my problem as the receiver. Does anyone else think this is a deliberate ploy for eBay items? Still showing as going to be delivered next working day, as it has been for 8 days now. Can’t speak to anyone, ‘Holly, the auto bot’ is a complete waste of time. Surely this is fraudulent operating?????”

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Posted 3 years ago

“Dread being told that hermes are the couriers”

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Posted 3 years ago

“Recieved text at 9 21 saying parcel would be delivered between 9 and 11 was there at 9 53 not Recieved was no time to get back for it”

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Posted 3 years ago

“Terrible company. The dread when you receive the email telling you that Hermes has your parcel, followed by the unevitable "delivery attempt" that never even happened, then no updates and a parcel that just disappears into thin air. Absolute farce of a company that buys fake reviews to look like a reputable company on Trustpilot. These people need to be in jail.”

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Posted 3 years ago

“Always late , and I got my parcel today it was open do you think it’s normal to open other people’s stuff ?? It’s disgusting you people do that very unhappy”

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Posted 3 years ago

“Never tried to deliver and couldn’t speak to anyone, automated online and phone service absolute waste of time!”

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Posted 3 years ago

“Parcel not delivered Hermes were reluctant to believe me. David Cray”

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Posted 3 years ago

“So quick delivery ! Thanks . Delivered for 1 days my pack from asos!”

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Posted 3 years ago

“Further to my earlier posting finally got to speak to a Customer Sevices agent. Dropped off my well packaged item to a client with Fragile Tape plastered all over it (there should be a clue in that one would think) Dropped Off at their holding station 14/10 no info on the Tracking site after 7 days Today 26/10 finally after I called them I was informed package damaged ~ It was a framed velvet picture that I have had for 40+ yrs They have it 7 days and destroy it. I asked when was the info logged on to your system that it was damaged, I was told 21st/10 So they were in receipt of that information 5 days ago and said nothing. Appalling service I shall never use again and will inform all and sundry. I have had to reimburse the client that bought, I am out of pocket and have no item as they have destroyed it.”

Helpful Report

Posted 3 years ago

“Deliveries are almost always late, packaging is often damaged. You can't get to speak to a real person as their phone system is automated. Please avoid having anything to do with this company there are far better options out there.”

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Posted 3 years ago

“Received an email that my parcel would be delivered between 4-8pm. Shortly after received another email saying that my parcel has been delayed, only to receive ANOTHER email saying that the parcel will now be delivered between 1-3pm. Having managed to get away from work early to be at home for the parcel, just after 3pm I receive another email saying that the parcel will now be delivered tomorrow. Hermes is by far the worst delivery service out there, in every aspect. AVOID IF POSSIBLE FOR YOUR OWN HEALTH!”

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Posted 3 years ago

“Beware before you use. Parcel dropped off 10 days ago, not delivered yet? Tracking system confirms they have it but nothing more than that. Where is my parcel and more to the point who is going to compensate me and my buyer????? Dreadful system to contact I am still awaiting their explanation.”

Myhermes 1 star review on 25th October 2021

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Posted 3 years ago

“Seit 7 Tagen kreist das Paket in Düsseldorf, ohne im Hermès Paquet Shop zugestellt zu werden. Dieser Paquet Shop wird von Hermes selbst auf seiner Website aufgeführt. Auf derselben Hermes-Website sind auch die Zeiten angegeben: von 7:00 bis 18:00 Uhr. Warum halten Sie sich nicht an diese Lieferzeiten? Warum geben Sie diesen Paketshop an, wenn Sie ihn nicht finden oder seine Zeitpläne nicht einhalten können? Inakzeptabel! Eine Schande! Verfolgungsnummer: H1000760057952202010”

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Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews