Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just so slow every time not just one off Tracking g system never works Even your site to show where to drop of parcels doesn’t work you really should be regulated”

Helpful Report

Posted 4 years ago

“No asnswer by email , phone and nothing to do face to face in depot, two parcel waiting more than 10 days in local depot. One way only for me-class action lawsuit.”

Helpful Report

Posted 4 years ago

“Posted a parcel on 04/12/2020 not been updated on tracking since 05/12/2020, LOST!!!. Still awaiting email to reply to reason, raised on the 20/12/2020, fallen on deaf ears. Not worth the hassle of using Hermes, even if cheaper. Better to use Royal Mail, at least you can claim for lost parcels.”

Helpful Report

Posted 4 years ago

“Parcel to Czech Republic tracked as 'delivered' but no where to be found. No one 'live' to speak to just an endless circle of 'your parcel has been delivered' - NO it has not!”

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Posted 4 years ago

“Bad service and steal things and lies and pretend it been hand herme should be banned”

Helpful Report

Posted 4 years ago

“Terrible service lost parcel and said another one was delivered and not been”

Helpful Report

Posted 4 years ago

“Shameful service. My return parcel to Amazon containing walking boots worth £140 was collected on time but never arrived at Amazon. The tracking code turned out to be non-valid so it proved impossible to track the parcel via the Hermes automated 'customer services' telephone line. Impossible to speak to a human. I strongly suspect the driver who collected the parcel stole it. Will never use Hermes again. BE WARNED!”

Helpful Report

Posted 4 years ago

“Nothing short of RUBBISH. Notification claiming my package was delivered, attached with a picture displaying the outside of my block- I reside on the fourth floor and, work from home!! It’s a real shame a well established online clothing company felt it necessary to tighten the purse strings and fall into Hermes trap with their cheap rates. This could ultimately end up costing them so much more! Their incompetence and ability to magically loose packages is outstanding One gold star to Hermes for being complete morons and, liars!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Terrible TERRIBLE HORRIBLE SERVICE. My heart drops when I get an email saying that a online fashion company uses Hermes. It should be banned. It’s awful, some of us work hard for our money and can’t rebuy lost goods”

Helpful Report

Posted 4 years ago

“A fantastic delivery girl. Such a great smile and just perfect personality. Hey Herms, your lucky to have her.”

Helpful Report

Posted 4 years ago

“I can't get my head around why anyone uses this company. Claim to have attempted delivery 3 times . Never left a card . Never dropped off at a local post office and the last day they claim to of tried I was in all day . My door bell would wake the dead . Total jokers and now it's been sent back to seller .”

Helpful Report

Posted 4 years ago

“When the system works it's quite good, but when things go wrong (and they DO!)the mess they leave you in is appalling! Their so-called customer service is almost non-existant, and trying to use the Chat line is mostly useless. Covid has been blamed for too much - half the problem is their lack of organisation and customer care. One person tells you one thing only to have it denied by the next. Staff - WHEN you can get through on the phone - are friendly enough, but often do NOT follow through with promises. The (honest)lady there today who I eventually reached (after to 20+ minutes calls as I waited on line) advised me to get a "Refund" after waiting for parcel collection for SIX days to just go to dpd instead. Avoid the My Hermes Company's poor service if you don't want to get ulcers.”

Helpful Report

Posted 4 years ago

“To give Hermes one star is an insult to reviews. They deserve no star. Drivers are liars and it’s a shame companies have to engage their services. Claiming to have attempted delivery when they clearly did not. I stood in the freezing cold waiting.”

Helpful Report

Posted 4 years ago

“Hermes have lost three parcels of mine in the last wk, it’s ridiculous, it’s not fit for anybody trying to use running a business, the low price of delivery ends up costing you more in the long run !!”

Helpful Report

Posted 4 years ago

“My sister sent me some Xmas presents but all Hermes delivered was the brown wrapping paper that had covered the parcel. My sister called customer services and received no update whatsoever. After multiple emails to the CEO, I received an email telling me that my sister had left it too long to fill out the claims form which had been sent and therefore the case was closed. My sister didn't even receive the claims form! I will never, ever use this excuse of a courier company again.”

Helpful Report

Posted 4 years ago

“Utter dismay in support as this is a company you cannot contact, holly is useless unless you want to track something. The MD CEO or what ever needs to sort his form out they are appalling on all levels.”

Helpful Report

Posted 4 years ago

“Parcels vanishing on tracking never to be seen again, parcels late and damaged and " left in secure" out building which photo means is wedged behind wheelie bin. Total c@$p”

Helpful Report

Posted 4 years ago

“Unfortunately I have never come across such a bad service ever in my life . The staff hired is not yet to show their trustworthy and as they actually stole the staff from the parcel”

Helpful Report

Posted 4 years ago

“Wish I had read reviews here before.my parcel missing since dec14th. Told had gone to depot in north somewhere. Was xmas present for my daughter spending xmas alone.Phone calls made daily taking hours. Emails useless.Last call centre agreed with me probably stolen.”

Helpful Report

Posted 4 years ago

“I've had two parcels not arrive from two different retailers totaling £150. My sons birthday gifts and reciv an email today telling me that my parcels got to the depot and never reached my courier so they deem the parcels lost!! Last time track was updated was a week ago. Sons birthday is tomorrow and I have nothing to give him now due to hermes. How can you lose two parcels from two different retailers? Oh they get stolen that's how!! AVOID HERMES LIKE THE PLAGUE!! You have more chance of a crack head returning your wallet with the money in it tham hermes delivering your goods to you.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews