Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipped a high valued item through Amazon return prepaid shipping label using Hermes. Parcel never returned to Amazon. Tracking shows as being picked up by Hermes and scanned at the depot. Raised a lost parcel claim (twice). I never heard back from Hermes regarding the claim. Amazon refused to refund my payment. I'm currently £1400 our of pocket.”

Helpful Report

Posted 4 years ago

“From reading other reviews the penny must have dropped by now!! I was texted to say the parcels would be here between ll and 1 today 19.10.20. 1 was inside my house no knock or bell ring my dog barked and when I looked out no one was there. I went outside at 2pm and saw the parcels shoved behind my bin. I didn't give this as a safe place to leave parcels?!!! Also why didn't your driver knock on the bloody door or post a card saying they had been delivered, as I would have found them earlier??? Definitely need some training on "CUSTOMER SERVICE" . Anyone passing could have stolen these due to a driver who couldn't be bothered and I would have had the inconvenience of putting a claim in. Won't be using you as I'm absolutely disgusted with your "so called service".”

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Posted 4 years ago

“Shocking service parcel left might i add it says in a safe place on a door step knowing AND can clearly see i lIve in a walk where public walk up and down carparl facing house (enclosed pictures) where clearly the parcel was on display and just dumped with a sorry you wasn't in card not knocked on a neighbours how as I asked them now no parcel the date in the card was wrong tried getting hold of the company alterative option none for stolen item talked to a robot called Holly again no option for stolen parcel emailed them to het a email back saying we don't deal with complaints . Careless even allowing for a parcel to be dumped on a doorstep with out a signature or anything. Joke parcel got delivered on the 16th card says 15th I will never use this company SHOCKING......”

Myhermes 1 star review on 19th October 2020

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Posted 4 years ago

“for the second time hermes had to deliver my stuff and in both cases they didn't. first time they were like a week late. i wonder how long i'll have to wait for my parcel which was due to be delivered yesterday.”

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Posted 4 years ago

“A bunch of complete inbreds”

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Posted 4 years ago

“parcel not delivered. Thieving company not recommended”

Helpful Report

Posted 4 years ago

“Awful experience - paid over £165 for clothing as part of Christmas. My parcel was due to be delivered when I was not home. I did not give permission for Hermes to leave my £165 parcel with anyone apart from myself. They ended up leaving it with a random person in my stair. ( under the name of Claire ) even though there is no one in my stair called Claire.... they then tell me there’s nothing they can do for me as they delivered it , again without my permission to do so. It even states in the law below: ( which they broke the rules and procedures) Under the Consumer Rights Act 2015, you’re responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. I did not agree to my order being left in an alternative place and I have not received it” “If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you. If the seller used a courier, they should chase the courier to find out what’s happened to your order - it’s not your responsibility. If the seller claims they've delivered it or don't know where it is, you can ask for a redelivery or a refund “ “If your item wasn't delivered to the location you agreed, it's the seller's legal responsibility to sort out the issue. You can ask them to redeliver your item. You can ask for a full refund” You, Hermes the courier, have delivered my parcel to a place I did not give permission for. I have done nothing but place an order and pay for it to turn up to my house, no where else. There was also no e signature, no card.”

Helpful Report

Posted 4 years ago

“Had a email saying my parcel had been delivered... LIE NO PARCEL CHECKED WITH NUMEROUS NEIGHBOURS CHECKED BINS CHECKED EVERY UNUSUAL PLACE I COULD THINK OF! HERMES HAVE A RUBBISH REPUTATION”

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Posted 4 years ago

“given a 12 hour slot and no one turned up. Incredibly unreliable. Never use this company”

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Posted 4 years ago

“I just want my parcel to be delivered. Its 16th Oct 20 now and still no parcel. The last update i had was on 7th October and then i was told the parcel would be on the move within 24hrs of 7th October. Not a word from company since and still no parcel😒😒”

Helpful Report

Posted 4 years ago

“Had a delivery from them the box was ripped open and contents stolen just empty box, tried to speak to someone about it, you’ve More chance getting an appointment with the pope, I sent a email to them which was returned by a customer service representative called Naman Aziz,and that was it, sent them five more no response they are just terrible so going to call at there offices at Morley”

Myhermes 1 star review on 16th October 2020

Helpful Report

Posted 4 years ago

“Appalling Twice they failed to pick up and twice said there was no one in. Complete fabrication as we were in all day both times. Avoid this company,”

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Posted 4 years ago

“I am absolutely furious. Having used Hermes on numerous occasions they have let me down so very badly and unbeknown to me the problem has been ongoing for many deliveries at this particular address. However on this latest consignment the delivery has gone very badly wrong. The package was found thrown over the garden fence in the pouring rain, according to the tracking at 12.02pm. It was picked up at 17.20pm, some five plus hours later. There was someone in the property at the time but no attempt had been made to alert the occupier and no notification, i.e. card, was left or made, even though a phone number had been logged for alert. This package contained expensive literary items and while sufficiently wrapped, in the constant pouring rain seeping through ruined them. I later learnt deliveries had been left at this particular address in the same manner but I had remained uninformed of the situation. This consignment has left me in no doubt Hermes have a real problem with their delivery drivers and needs urgent investigation. While insurance cover was paid, (at extra charge) it in no way replaces the damaged items. Regardless of the Coronavirus state, with no signature being required they are allowed to get away with this. It has to STOP now. Damage limitation of apologies is NOT enough.”

Helpful Report

Posted 4 years ago

“If Hermes was a company operating in the United States they would have long ago been subject to a 'Class Action' lawsuit by their many angry customers and sued into oblivion for their dire service...alas here in the UK we have a very limited scope to do the same meaning Hermes can get away with their shoddy practices and service without consequence! As for me, a close friend sent via Hermes a package containing personal gifts on the 6th of October. He sent me the tracking link allowing me to follow the 'progress' of this parcel. I say 'progress'...6 DAYS after they took the package and after daily cryptic updates about its ongoing progress (not where actually is) I get the update everybody who has had use these cowboys dread: "We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours". The system later updates that day to: "Your parcel is at our local depot and on its way to you" - my thoughts like most being "which depot?" The one it was sent from or the one close to where I live? Since the 13th the 'parcel tracking' system defaulted back to sulking with: "We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours" and it hasn't changed since! Where is my parcel? Who knows...is it at an auction house somewhere...maybe. Will I ever see this parcel ? Probably never! To add insult to injury the local Hermes delivery partner 'Highland Parcels' are diabolical meaning even if my parcel makes it from Hermes to their sorting depot in Inverness I am not out of the woods yet. There is one silver lining in all this due to living in Scotland...the Scottish Government brought the ability to raise Class Actions into Scottish law this year meaning at least for Scottish consumers we will be able to start the process of actually getting some redress from this utter disaster of a company!”

Helpful Report

Posted 4 years ago

“Absolute shambles of a company that are not willing to pick up a phone when something goes wrong with drivers that are not actually willing to deliver to your address and claim that package has been signed for although you have been in all day waiting for delivery. No delivery. Wasted money. No help”

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Posted 4 years ago

“I was at work when Hermes delivered. They left my valuable parcel in plain sight on my front door step. An open invitation to a thief! so careless.”

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Posted 4 years ago

“Absolutely terrible delivery company, every time something is delivered by them the packaging is either destroyed or open an contents are broken too, also there time scale on delivery is bullsh1t, say they have attempted delivery when they haven't an just leave parcels at a collection centre without telling you where they are, an some parcels just end up at Birmingham auction house without even been tried to if been delivered. Total joke of a company. If you could give minus stars it would have several.”

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Posted 4 years ago

“Parcel was meant to be delivered on Tuesday between 3 and 5 still not here. This is not the first time this has happened. Struggle to get through to anyone to and when you do they are less than helpful. THE WORST DELIVER COMPANY EVER!”

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Posted 4 years ago

“PAID EXTRA FOR INSURANCE,ITEM WAS VERY WELL PACKED,HERMES REFUSED TO PAY OUT FOR THE TOTAL LOSS OF THE ITEM,DO NOT USE THIS COMPANY DISGUSTING SERVICE,LOOKS LIKE THE DROVE OVER MY PARCEL!!”

Myhermes 1 star review on 14th October 2020

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Posted 4 years ago

“Allegedly tried to deliver my parcel three times, yet no calling card left. No one HUMAN, to be able to talk to, in order to try to retrieve my parcel. Only a bloody robot, telling me my parcel was now being refiners to sender. More companies nowadays will offer a delivery time slot and would most certainly leave a calling card if delivery was missed. But not you guys. Highly disappointed and frustrated with the less than adequate service.”

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Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews