Nectar Sleep Reviews

Name: Nectar Sleep
Rating: 4.69

4.7 Rating 1,203 Reviews

93 %

of reviewers recommend Nectar Sleep

Company Reviews

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Metrics

4.7

Based on 1,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

1-888-8NECTAR

Email:

support@nectarsleep.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a king size bed, a bedframe with a headboard and then the additional add ons (that were free), the sheets and the mattress protector and pillows. The bedframe and headboard came quickly. Loved it. The sheets came about two weeks later and then a week later the mattress protector. Still no mattress (with pillows). First problem, the sheets they sent were not white as advertised, they were pink. Who buys white sheets and then receives pink sheets and is happy? Not me. Second problem, the mattress protector is not as advertised either. Who buys something and receives a different product and is happy? Not me. Customer service says that they send what is available because of their policy on the additional add on. Nope, I buy white sheets, I want white sheets. I want what is advertised on the website and not different cheaper products. Keep in mind we still don't have the mattress or pillows. I try calling customer service, nothing for an hour of a wait time. i talk to no one. I wait an hour in the chat Que, and finally I get a hold of customer service. Total time talking to them through chat is 2 hours. They try to have me keep the sheets for $35, but no, I want white ones, they say they'll start the return process and send me white sheets instead. By this time I'm too fed up with this company and I just want to cancel everything and not deal with them any longer. I have to take pictures of all the tags of the bedframe and headboard, the sheets, and the mattress protector. What a hassel, but at least they provide the return label and I'm done with this company. Great price, horrible customer service and horrible way to do business of shipping what wasn't ordered and not receiving what you did order.”

Helpful Report

Posted 4 years ago

“You know the truth when you visit this FB groups. Lets Find Your Nectar Mattress!! https://www.facebook.com/groups/826384151103956/”

Helpful Report

Posted 4 years ago

“They promised free sheets, free pillows, and a mattress protector with the purchase of a mattress so I took the bait. This occurred on May 28, 2020. They said my order would arrive within 7-14 business days, with the timeframe being attributed to COVID-19 delays. No problem, I thought. But by June 12th, nothing had shown up. Then, mysteriously, I received the free sheets and free mattress protector at my door. The problem? They were different than the photos on their website, and to make matters worse, there was nothing "luxury" about them. On the contrary, they were 100% polyester and so, so cheap. So between the sheets and the repeated delays, I decided to cancel my order. After being number 83 in their Chat queue, I finally got an agent at the 100 minute mark. She offered to cancel my order, but said the free sheets couldn't be returned because they were opened. Ordinarily, I'd agree with such logic, but not when you send me the wrong sheets to begin with. This complicated matters because I also asked to cancel my mattress order during the chat, which meant the free sheets and mattress protector they sent me were free no more. To make a long story short, I immediately disconnected the chat and filed a dispute with my credit card company. Nectar is garbage company and their customer service is anything but "sweet." Avoid them at all costs, unless you'd like to experience the nightmare that inevitably comes with the purchase of their bed.”

Helpful Report

Posted 4 years ago

“Perhaps the worst cuatomer service of any company I have ever dealt with. Stay away if you want to keep your sanity.”

Helpful Report

Posted 4 years ago

“Absolute garbage company. Shipped the mattress to their own warehouse and then I had to fight with customer service for a week to get a refund. Plus, they never let me speak with a manager. Just trash.”

Helpful Report

Posted 4 years ago

“Site advertised a price and free items. then the site would not show the correct total. Nectar customer care said it was correct even though you could see the amount off and it was adding incorrectly. Buyer beware. False advertising as well as cost switching at checkout.”

Helpful Report

Posted 4 years ago

“I cancel my order once I found out it was made in China after a week's worth of multiple emails failed attempts at phone communication I waited an hour and a half via chat to have the person tell me that my problem was completely taken care. he walked back in the warehouse told me order was told and canceled and my credit card would be refunded only to have a tracking number sent to me very next day. Horrible customer service!”

Helpful Report

Posted 4 years ago

“Their Support Team will make you jump through the hoops. Once they get your money forget it. There is no help with their team. They are company and money oriented . There are plenty of other Mattress Companies out there you would be better trying one of these.”

Helpful Report

Posted 4 years ago

“THIS COMPANY WILL SCAM YOU! The previous customer said it perfect! DO NOT ORDER A MATTRESS FROM www.Nectarsleep.com or www.Residenthome.com! I wish I would have seen these reviews before I ordered a Dream Cloud Mattress from them. They advertise on their website- shipping guarantee within 1-2 days after ordering. They never shipped my mattress! When I tried to call customer service (8 times) and email them (6 times), they Only answered 1 time. Only to tell me they are backed up with orders and haven't shipped it yet. Then when I requested a full refund, they said they would have to wait til they get the merchandise back in order to refund me. It never left their warehouse! I have filed a dispute with my bank”

Helpful Report

Posted 4 years ago

“Do not buy from this company, everyone who says they have had horrible experiences with customer service, failed ship dates, and the sorry excuses they provide is ABSOLUTELY telling the truth. They advertise deceptively, take their money immediately, and as a customer you get NOTHING! SHADY business. And oh yes, they blame their failure to deliver on FedEx because they’re crooks!”

Helpful Report

Posted 4 years ago

“There promised shipping times are not accurate. I ordered my mattress on a Friday, and received an e-mail confirmation stating the mattress would ship within 2-3 business days. After those days came and went, I chatted with a rep from Nectar, and they assured me my mattress was ready to ship and they were waiting on FedEx. Two days later I've heard nothing. I tried to chat with them through their website, and the feature wasn't working. I tried calling them, but I was on hold for over 45 minutes and never connected to a rep. Hours later when the chat feature finally worked, I talked to a rep who said the same thing, "we're waiting on FedEx". When I complained that they weren't holding up their end of the bargain as far as a shipping commitment I was told that they have 3 business days plus 5 business days to ship. I told her that made absolutely no sense and was deceptive to consumers. They refused to cancel my order, even though it hadn't shipped yet because it was "ready" to ship. I'll be returning the mattress whenever Nectar decides to get it to me. Really poor communication from a company. If I'm dropping $1,000 on a product, that company better send me an e-mail letting me know exactly when my product is arriving. Ridiculous.”

Helpful Report

Posted 5 years ago

“It's hard to believe all these 5-star reviews haven't been posted by the company, as my experience was completely different. First off, when the mattress arrived on my doorstep the box itself looked as though it had been kicked down the street, dropped from a roof, and run over by a truck for good measure. This was the WORST packing job I've ever seen in my life, as the mattress appeared to be STUFFED into a too-small box with no exterior box, then sloppily taped all around. One side was even gaping open, as the tape had come open due to the excessive pressure contained within. There were even a few boot prints and holes on the outside, and parts of the mattress protruding from within to complete the picture. I know Nectar is trying to save a few bucks on the shipping cost as they're cheaper than Casper, but, trying to toss a delicate item like a mattress in a flimsy box and hoping it gets to its destination in one piece is NOT the way to retain customers. Anyway, I contact the company to rectify the issue and they offer me a measly $25 credit on a nearly $1,000 mattress. Blamed the entire thing on FedEx, even though it was their poor packing that caused 50% of the problem. Terrible!”

Helpful Report

Posted 5 years ago

“I wish I'd never bought a nectar sleep mattress. Beware and proceed with caution: consumer rights neglected, read their terms before committing to a purchase. I knew by the 5th restless/sleepless night that the mattress was unsuitable and asked for a return for a refund. I'm dissatisfied with having to wait 30 plus days for a return to be organised due to "adjustment period". I don't need 30 restless nights to determine what I know within a week. I tried to exercise my consumer rights as I have had the mattress less than 14 days. But Nectar Sleep continue to refuse these. As a consumer I have the right to cancel the order within 14 days of receiving the items. The mattress is unsuitable and I wanted to return for a full refund but have been told I have to wait the 30 days for a return to be organised. Waited 30 days. They arranged for The British Heart Foundation to collect. I emailed a copy of the collection notice to Nectar for a refund. The refund took 2 weeks and several calls from me to be credited to my card. As I was advised it should only take 3-5 days. Note... If you buy a package inclusive of duvet, mattress protector and pillows they only refund for the mattress and will not accept a return of the other items unless they have been unopened and in original packaging. Dissatisfied with this too! Stay Away!!!”

Helpful Report

Posted 5 years ago

“I am 68 yrs old and have had back issues all my adult life. I've gone the full circle of beds from water beds to multiple innerspring mattresses, highbred mattresses, cool gel topped TemperpedicCloud mattresses that retailed at $3200. That one was the worst! Then I discovered Nectar. Reading so many reviews and the forever free return review what did I have to lose? The first night I slept ok. The second night I slept better. By the 4th night, I was getting up easily with no pain. I used to struggle just to get out of bed. I couldn't bend at all. Now I'm flexible and pain-free in the morning! Not only do I have 4 vertebrae jammed together in my lower back pinching nerves, but I have Fibromyalgia too. So pressure points were always an issue before. Not anymore!! Truly the most comfortable bed I've ever slept in. And the price is crazy low. As for it being made in China, so is everything else! If you have pain, this is your bed!! BEST BED ON THE PLANET FOR PAIN RELIEF!! LOVE IT!!”

Helpful Report

Posted 5 years ago

“Lifetime warranty isn’t factual. When I bought the mattress they said I could put it on the floor. So I saved up some money for a new bed frame and when I lifted up the mattress is was full of mold. Carpet dry, bed wet.... their customer service wouldn’t honor their statements. I would look somewhere else.”

Helpful Report

Posted 5 years ago

“Terrible customer service. They refused to honor a price as advertised and took no ownership for the error. I cancelled my order and would not recommend them.”

Helpful Report

Posted 5 years ago

“The mattress itself isn’t horrible but the frame is beyond horrible. Any motion transfer benefit Of the mattress is destroyed due to the flimsiness of the frame. I feel my husband’s every jiggle, wiggle, scratch, cough. Everything. Sadly, I didn’t realize the same one year trial doesn’t apply to the frame and was told I’m out of luck to exchange it.”

Helpful Report

Posted 6 years ago

“Love It”

Helpful Report

Posted 6 years ago

“As the months have gone on I have discovered that this is a bed best for the stomach and back sleeper and not so great for side sleepers. I bought this bed because of terrible pain in my hips while sleeping, thinking the non pressure points would take care of the problem. That has not been the case. While this bed is much more comfortable that a traditional mattress by far, I still deal with a considerable amount of pain while sleeping.”

Helpful Report

Posted 6 years ago

“I love this mattress it is very comfortable! It is a different story for my husband who is heavier then me, I have added a soft foam on top of the mattress and it has helped him quite a bit. So it is a great mattress!”

Helpful Report

Posted 6 years ago

Nectar Sleep is rated 4.7 based on 1,203 reviews