Neff Reviews

Name: Neff
Rating: 1.34

1.3 Rating 144 Reviews

6 %

of reviewers recommend Neff

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1.3

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 Neff appliances with new kitchen in 2018. Two now faulty, 2021. Cooker faulty just at end of guarantee and dishwasher now. All only 3 years old. I expect white goods to last a darn site longer than 3 years. Not good enough. I won't be purchasing Neff again. Cooker - intermittently won't turn off so I have to switch off at mains. Dishwasher E19 fault waiting engineer to confirm what fault is and repair.”

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Posted 3 years ago

“I Purchased seven Neff units with our new kitchen, altogether we have had 9 call outs in the first two years and still have one oven and one microwave that we have to keep switched off, the oven has been switched off for six months and they cant fix it. They agreed to replace the oven but out its of stock for four months. Very poor products, even worse customer service with waits of three or four weeks for an engineer.”

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Posted 3 years ago

“Neff products are 1st class but the service after sales ie repairs are a disgrace, and after two fail products and owing two the service people I will never buy a Neff product again or a product that relies on Neff engineers to attend, disgusting service. A E Pullinger.”

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Posted 3 years ago

“New oven, still under gauntee, steam and grease between the glass door, customer service not helpful,told me to cover the food when cooking, stupid. You have to take the whole door off, which I could not do and could not find anyone to come and do it, incase they break the glass. Neff want £99 for a engineer to come out and take the door off. Would not recommend neff oven, not a happy bunny.”

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Posted 3 years ago

“I bought a new build house, which had a neff oven and microwave, it’s still under gauntee just over a year old. Oven door steam or food going between the glass. Spoke to customer services and they said it would cost £99 to send someone to take the door off, I could not do it, and asked kitchen fitters if they could. But no one will incase they break the glass. So neff ovens are not worth having if you have to take the door off.”

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Posted 3 years ago

“I purchased the following Neff appliances for my kitchen and so wish i DID NOT do so please DO NOT purchase 1. Induction hob with integrated ventilation system 2. Pyrolytic Slide and Hide Single Electric Oven 3. Built-In Compact Electric Oven with Microwave 4. Fully Integrated dishwasher They are just barely two years old and 3 out of the 4 have been repaired so far and i now have another fault and Neff tells me there will be a charge now as they are out of warranty I am disgusted of the service from Neff PLEASE buy another make”

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Posted 3 years ago

“I do not understand why Neff had to make a gimmicky oven door. What was wrong with the old doors? We all survived with the old doors. The other problem being all the gadgetry in order to clean the door turn this, click that, twist this - I mean who has time! Or should I say was it designed by a man to keep women busy?”

Neff 1 star review on 18th February 2021

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Posted 3 years ago

“Problems started when both my hide and slide circo therm ovens were 21 months old. Having baked cakes for years using the same method and ingredients my cakes started to be under baked, sank in the middle, were greasy, dense and very dark. Engineers have been out 3-4 times since August 2020, they seem to work for a couple of bakes then back to usual problems. Wish I’d stuck with my Siemens ovens only started to play up with age. Have decided to mothball my baking tins until I have replaced my disappointing Neff Hide and slide ovens. W”

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Posted 3 years ago

“I wouldn’t buy another neff hide and slide although I loved their product previously because I can’t clean the doors.”

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Posted 3 years ago

“NEFF oven B3ACE4HNOB, Bought August 2020. Good oven and cooks well. HOWEVER, the slide and hide door is constructed with 3 layers of glass and when used for roasting, fat condenses and leaks down between the layer, staining the front and inaccessible for cleaning. The door has to be taken off and dis-assembled, which is a difficult task requiring tools and much reading of the manual. It takes about 30 minutes to do this, noting warnings about possible damage. The engineer who attended when I reported it as a fault was well aware of this problem and advised us to apply masking tape over the vents at the top edge of the door. The manual stresses that these vents should not be covered. I am very unhappy about carrying out this procedure, which seems to be a clear design fault, and I don’t want to do it each time we cook. A £800 oven from a leading manufacturer should not be on the market with this flaw. I would NOT recommend this oven for this reason plus the apparent disinterest of NEFF. I think all or most of their models have this feature.”

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Posted 4 years ago

“My microwave oven has failed several times with need for display board and buttons replaced by various engineers. Finally failed again with grill starting without any signs when operating microwave only. Nearly had fire as direct result. When calling customer service to speak to engineer to see if there was a reset or check to avoid need to replace two ovens at cost of about £1600 I was told could only talk with product advice, as no technical person in head office at UK to speak and all engineers on the road. Advised to call back and go to option 4. I decided to write this review instead. Just wanted advice if a reset or known solution could be tried. Sadly their office personnel know nothing technical about their products. What a disappointment.”

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Posted 4 years ago

“I always believed neff was a top quality product. However 3 out of 6 appliances have had nothing but problems. Not only that their customer services are shocking. We explained the part that was broken in one of them, sent in images and and managed to get it sent for free (after a lot of complaints) however, even with pictures and the product number they still sent the incorrect part and are now trying to make us pay to get the correct part. I’ve had £50 microwaves last longer than this and this one cost over 1k! How your screws just rust away like that I don’t know. They should come with a warning and some spares to change them before they do.”

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Posted 4 years ago

“am at the moment in the middle of a repair due to the complete failure of my gas (neff) hob informed them 9 weeks ago mid august 2020 got an engineer apt for 5 weeks later (no other options available) engineer could not find house so got put back to office who then informed me that i was put back on the queue for an engineers apt, three weeks later engineer (who found said lost house) also found the fault but,(suprise suprise!!) did not carry the replacement part! said engineer went back to office & ordered part & said he(or the office would ring re a new apt when said part arrives, after waiting a week i have rang office to find state of play & have been told that the part will be here next tues, sept 29th i await in hope & not a little trepidation, will follow this review with an update, & to anyone considering purchasing a neff appliance please (as i only wish i had done) read this review”

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Posted 4 years ago

“Like many others we bought Neff on its supposed reputation - before seeing this site. Our oven has just tripped out and does so every time it is switched on but Neff can't get an engineer out foro 13 days. So 2 70+ year olds are expected to live on sandwiches? What worries me too is that NEFF is just a badge and that many other brands are made by the same group and presumably just as dodgy?”

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Posted 4 years ago

“Slide, hide and break! Our B57CR22.0B has broken after just 3 years ... extremely disappointing for a supposed quality make. NEFF only interested in sending out an engineer at full cost. My partner actually works for their parent company and has examined the broken parts ... a very inferior quality, possibly made in China, ... we’re not happy and won’t be recommending or buying NEFF ever again.”

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Posted 4 years ago

“I bought a Neff steam oven nearly 3 years ago and have used it about 6 times. Neff aren't very helpful with recipes etc how to actually cook in it and I find it so wet and drippy I can't be bothered using it. They always used to give you a lovely cook book with recipes, temperatures and timings etc but don't now, won't even get back to me about it. Simply being able to convert temperatures and timings for recipes for normal ovens would be a great help.Thought I was going to start cooking even more healthily but this is not the case. Really peeved as cost a lot of money. Would really like a reply to my previous emails and telephone calls which were promised but never received. The oven is extremely wet, more so than other owners I've talked to say theirs are. Have bought and used Neff ovens for years but never known such appalling customer service in UK. Even Australia have good customer services, even providing specialist courses for their customers. Today received a cookbook from Germany plus invoice! Don't know if it is a gift from Neff or if they actually expect me to pay for it. Still no replies from customer service. Trying to indicate an answer to questions below is useless as you can only select one box e.g. I've communicated with the company through both email and telephone. Would not even give them one star”

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Posted 4 years ago

“First time we used the oven condensation got between the glass to clean it you have to take the door off which you need a screwdriver and coin for and takes about 20 mins to do that’s okay but not if I have got to do this frequently not a good design at all If I had known this I certainly would not of spent all this money on a very poorly designed appliance”

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Posted 4 years ago

“According to their senior technician, we should not necessarily expect our top of the range Neff Hide and Slide oven to last more than 2 years!! It has been confirmed (verbally) by 3 separate NEFF engineers that the heat from the oven has damaged the control unit leading to an intermittent fault. These engineers have all also confirmed (verbally) that it's a very common problem with the Hide and Slide ovens. All 3 engineers have confirmed that when the control unit is replaced, the download of the new software regularly causes the control unit to crash, which destroys the control unit and, in the process of doing so, damages the oven's power module So, we had a functioning oven with an intermittent fault. After 3 separate NEFF engineer visits we now have an oven that won't even switch on. The original control panel (that functioned but had been damaged by the heat from the oven) was not fixed but moreover is now dead because the NEFF software update crashed. Neff want £339 to replace the control unit that was damaged by their software crash AND £350 to £500 to replace the power module that was damaged when their software update crashed. Customer service is poor. Scripted repetition. Staff who don't listen (or simply don't have the training to understand), talk over you and force you off the phone. Told to email an anonymous email address. Going into our second month without an oven. Engineers great. Try their best but product is not fit for purpose, software is faulty and they're poorly supported by NEFF”

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Posted 4 years ago

“Neff send an Engineer without explaining or clarifying the call out charges and did not even clarify if the appliance was out of warranty.Send me an invoice directly without any clarification.The onus of explaining a call out charges is directly on NEFF and also to sate whether the appliance was inside or outside guarantee.Poor customer service.”

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Posted 5 years ago

“Contacted Neff customer service after hairline crack appeared in my job when warming a pan of soup. It’s at the very edge of the glass. Picture and email sent to Neff. 2 days for response advised not to use it. Called another advisor who could not see any job ref/notes. She Raised one and asked me to email first advisor Rita to update with the email exchange. Which I did... complicated? Today Rita replies with this information- Fault usually happens when heavy object dropped on hob. It hasn’t. Why aren’t they interested in following up the information I’ve shared? So I now assume it’s not fit for purpose. Rita also ignored request to update reference so I assume my email exchange will be filed in the bin. I’d have appreciated more interest in fault and investigation. I know faults have been reported in other hobs. I’ve gleaned this from searching the web. Worse is the lack of interest. Follow up non existent. Shame on you all. I paid for what I thought was a quality brand. Up in til now I was very pleased with product. Customer service let’s you down badly. Does Neff not care? Very unhappy.”

Helpful Report

Posted 5 years ago

Neff is rated 1.3 based on 144 reviews