Neff Reviews

Name: Neff
Rating: 1.34

1.3 Rating 144 Reviews

6 %

of reviewers recommend Neff

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1.3

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“Had purchased neff hide and slide oven 4years and 4 months ago as part of a new kitchen had up till then been delighted with it unfortunately it is now no longer working. I have now purchased the same model but would like to think that such an expensive oven will last alot longer.”

Helpful Report

Posted 9 months ago

“Our cooker has gone wrong multiple times. Now it's out of guarantee 2 years it no longer works? For such a good quality it's life span is utter rubbish. We hardly use the cooker therefore probably about 3 months total use. Avoid buying this expensive poorly designed equipment”

Helpful Report

Posted 9 months ago

“Dreadful customer service, engineer was horrendous! Told lies, shouted at me ! Bullied me, said offensive things to me, damaged my property. Tried to do private work and then tried to extort money out of me cash in hand which I refused, left me absolutely no paperwork, no estimate, then tried to charge me for installing a motor when the engineer never actually installed a new motor. ! They threatened me with an invoice which I’m now ignoring, Called citizens advice and they reported them to trading standards, will never ever buy Neff again, their engineer is a con artist.”

Helpful Report

Posted 9 months ago

“Disappointed! Very slidey shelves, had many incidences of cooked food falling out. Shelves too close together, bottom shelf too high, top shelf too low. Very hot on outside door during use. Worst of all, my cases keep sinking.”

Helpful Report

Posted 9 months ago

“We bought our prestige range NEFF oven 3 years ago for around £1000. The mother board has now gone and costs well over £300 to replace. We contacted NEFF asking for discount as we have so many NEFF appliances in our kitchen. They offered a 15% discount on the part but not on the additional £100 fee for fitting. We are disgusted and will look for another brand. We thought we were buying quality clearly we were not!”

Helpful Report

Posted 10 months ago

“In 2020 I purchased a Neff double oven for £799 . In may 2023 I had to call out the Neff service engineer as both ovens had stopped working costing me £118 The fault was condensation on the grill element. I was told the fault was caused by not using the cooker enough. This has now happened again in January 2023. On booking the repair I was told that if it was the same fault I wouldn’t be charged .. prior to the engineer arriving I had a telephone call from the engineer telling me that if it was the same fault I would be charged as it was my fault for not using the cooker enough .. I find it totally unacceptable that a cooker needs to be used continually to stop this problem.. The engineer was very rude and told me if I didn’t use my car it would stop working and if I didn’t exercise I would stop working and it was the same with the Neff cooker.. it also seems quite clear that condensation should not be a problem if the element was sealed .. obviously a major fault and needs acknowledging A.B”

Helpful Report

Posted 10 months ago

“Absolutely none existent customer service, horrendously poor quality. I had 2 ovens installed and both were faulty, had them replaced and one of these is now faulty having never been Used. Suggested I pay to get an electrician out rather than admitting their ovens are faulty. Never used oven trips the electric each time they’re switched on. They are rude and I would never buy Neff anything again. Plus my warranty is only covered from the first 2, so I’ve lost out on 2 months. It’s such a poor poor service / product. Only gave 1 because you can’t give zero. £2000 of ovens and it’s like it’s nothing .”

Helpful Report

Posted 1 year ago

“Both Microwave & Oven broken when new! Here's the hell we've had with Neff... new vacation home and the developer put in NEFF appliances... when we moved in the Microwave did not work at all... fixed after a week under warranty... We don't use the appliances (eat out) and only used the oven once to heat a frozen pizza... now we're almost at 2 years and the oven blows the circuit when turned on... and now it's been nothing but discussions about if it's covered under warranty and we've had to buy a small air fryer/oven to cook... I will NEVER buy NEFF for my primary place (picked Miele) and if you buy it, you were warned.”

Helpful Report

Posted 1 year ago

“Purchased a NEFF electric double oven (U2GCH7AN0B) in Dec. Did pyro clean and found the enamel flaked off/ missing in 2 places on one side. Contacted NEFF who visited but now say it is not covered under their marvelous 2 year warranty. They claim we caught it moving oven shelves in and out. We haven't. Also if the sides don't survive normal use of moving the shelves the oven is clearly not good quality. Certainly not worth £1500! Never had any such problem with previous, cheaper ovens. AVOID.”

Helpful Report

Posted 1 year ago

“Absolutely awful customer service - faced with engineers putting in false reports and accusing us of intimidation after my husband had to tell the man to calm down as he was shouting at me! and there is no way to address them - ~I received an apology but then they quote from the very report I was complaining about. I obtained a refund but there are technical issues with the induction hob I felt I needed to find answers for before I replaced it. Not possible - even though I outlined my simple questions and fully explained why I needed the information, I was told that as the engineer had found nothing wrong with it no more to be said! Awful treatment - I will not be replacing it with any of their brands - and only because I love my slide and hide oven I will not replace but will get an independant repairer if I need to.”

Helpful Report

Posted 1 year ago

“Really dangerous the glass door detached from the front of the oven. I’m within warranty and had a repair booked in but just been told they don’t have the part. I am expected to wait until the part comes into stock. I can’t use my oven and it’s a hazard as it’s hanging off some weak metal brackets”

Helpful Report

Posted 1 year ago

“What a dreadful company, actually advise that they won't speak to customer. They palm out their calls to poor people who work from home and are given no support. The poor people just don't know the part numbers, product details or technical information. My advice - don't buy Neff, their customers service is just awful.”

Helpful Report

Posted 1 year ago

“We have Neff Microwave, Double-Oven and Hob and they are around 2-3 years old. Just out of warranty (days!) the Hob display went faulty. Luckily for us Neff came and repaired it but told us that water had got in… possibly steam!! So don’t forget not to book anything on your Neff hob. Now the LED display on the microwave is faulty making it difficult to read… yet again Neff say this might be a “water issue”… like steam. So it would seem to me that Neff kitchen appliances are excellent just as long as you don’t use them for their intended purpose!! Very disappointing because whilst not being the most expensive appliances out there, they are by no means ‘cheap’. Certainly wouldn’t choose Neff again :-(”

Helpful Report

Posted 1 year ago

“An absolute nightmare. What used to be an enjoyable experience cooking for friends and family, I now dread. My roast potatoes never crisp up, no matter what setting I use, they take forever. Been asked to cook a pavlova for a special occasion, have no idea where to start, what setting to use. it’s just so obscure, so much for modern technology. Is it possible to have a refund, been tearing my hair out for the last six months.”

Helpful Report

Posted 1 year ago

“We have just had our Neff warming drawer repaired. I was told that firstly I would be given a day, and then the day before the visit I would be given a time slot, and then on the day the engineer would ring us approximately half an hour before the visit. I am pleased to say, that is exactly what happened.The engineer Mark , found the fault immediately, he had a variety of parts on the van for any eventuality, he talked us through the costs of repair before proceeding, then sorted it out within a few minutes. I found him to be a very pleasant, polite, and professional person, he even gave my little dog a chew. Would definitely use him again!”

Helpful Report

Posted 1 year ago

“I have a brand new Neff pyrolytic oven. I have gone from Yorkshire Pudding supremo with all my previous old ovens to such a disasters I no longer attempt them. Yes, I know all about the fine art of making them re-mixture, beating, temperature, duration etc. Tried different settings - bread making, circotherm etc., different temperatures...but always turn out the same. I have even followed Neff's own recipe and instructions to the letter. Still the same. My mixture and technique work in other ovens but not this one. Tried and tried. Now given up. And no, I am not going to a class to "learn how to use a Neff oven". I really can't see any benefit in buying this expensive oven. Just an over priced gimmick. Do I really need a sliding door that in any case is impossible to clean? Thankfully. I am moving house. My new place will not be getting a Neff. Buy cheaper and simpler or, if you can afford it, Miele.”

Helpful Report

Posted 1 year ago

“I have a slide and hide oven door model. All was well until the oven light bulb stopped working, it should be a simple task to replace it but it is impossible to remove the glass cover and this is an ongoing problem which Nef are well aware of. They sent me a leverage tool to fit(price £8.40) over the glass shade advised me to heat the oven for twenty minutes at 200 degeees and see if that did the trick. No such luck sent the tool back(postage £3.49 not refunded) The only solution they could come up with was to send an engineer out to replace the bulb at a cost £106 plus parts which is a complete rip off just to replace a bulb. It’s obvious that there is a serious design fault and having read reviews on the subject there are many others having the same problem. My advice don’t buy this oven unless you are prepared to be ripped off when you have to replace the oven light.”

Helpful Report

Posted 1 year ago

“We bought all Neff appliances for our new kitchen, and we have been very disappointed with the condenser tumble dryer. It started leaking after a couple of weeks and an engineer has been out three times to replace parts, in the end we were given a replacement. Unfortunately, after a couple of weeks, the new tumble dryer leaked, we have had a part replaced, and it is still leaking.”

Helpful Report

Posted 1 year ago

“really bad customer experience waited for two weeks for them to repair my neff hob on the day of the appointment they state they called and came but never turned up and wants to reschedule the appointment will never use them again”

Helpful Report

Posted 1 year ago

“All went wrong when I purchased a Neff double oven U2ACM7HHOB/55. It was recommended by Which magazine so I can't imagine what their "Don't Buy" ovens were like. Absolute and utter waste of money, cooks unevenly, takes ages to cook anything, dries out cakes, oven always looks dirty despite the pyroclean feature. The air vents are in the bottom of the oven door so grease gets between the glass door and can't be cleaned without taking it all apart. - poor design. Remove the door to clean it as per the instruction book and the hinges break and can't be mended and looking at their website that's going to set me back £130 to replace them. Save your money and buy anything other than one of these ovens. I'd try and recoup my money by selling on Gumtree or Ebay but would be too embarassed to pass this on to anyone other than the dustman.”

Helpful Report

Posted 1 year ago

Neff is rated 1.3 based on 144 reviews