Nespresso Reviews

1.9 Rating 319 Reviews

19 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nespresso deliver? How long does Nespresso take to deliver? Does Nespresso deliver on time? How is accuracy and good condition of items delivered by Nespresso?

Returns

How is Nespresso returns process?

Customer Service

How can I contact Nespresso? How quickly does Nespresso resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Nespresso.

How long does Nespresso take to deliver?

Helpful Report

(1 week ago)

Nespresso normally delivers over 7 Days.

Helpful Report

(1 week ago)

40.74%

Industry Average

“ Delivery and customer service is terrible. ”

- Anonymous

“ Overrated machine and expensive pods. The ONLY way to buy pods is through Nespresso or via Amazon with limited choices. No local source is available. And they have carrier delivery problems now. I am going back to the kcup machine. MAYBE in 2030 when the verturo patent expires and they have humility I will try again…but more than likely they will be replaced. ”

- Anonymous

“ Delivery service is so bad, been waiting over 10 days. Need to find another provider ”

- T Barnes

Nespresso Reviews

Delivery - Slow