Nespresso Reviews

1.9 Rating 333 Reviews

19 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.9

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Helpful Report

(1 week ago)

You can contact Nespresso by Email, Telephone and Live Chat.

Helpful Report

(1 week ago)

74.71%

Industry Average

“ Picked up my Vertuo Pop+ machine this afternoon at Markville Mall. Great service from Kayla. Informative and very helpful. ”

- Matthew Chiang

“ Customer service in Nespresso Trafford Centre was excellent. We were served by Bilal Sheikh who was very helpful and has a lovely cheerful manner. ”

- Anonymous

“ Got my order 3day in advance. Loved the free 3 gifts also. Great coffee great service. ”

- jack carr

Nespresso Reviews

Customer Service - Good