Nespresso Reviews

1.9 Rating 319 Reviews

19 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Nespresso resolve customer queries?

Helpful Report

(1 week ago)

Greater than 43% of reviewers feedback is Nespresso resolves customer queries within an hour.

Helpful Report

(1 week ago)

71.60%

Industry Average

“ I am so impressed with Nespresso's customer service. ”

- Anonymous

“ Amazing customer service at the Nespresso branch in Canary Wharf. The person who looked after me is called Suhel. He was great since the beginning and suggested me some of the best options to make the best cappuccino at home. He also showed me the last capsules and explaining me the different characteristics of each coffee I was interested in. Definitely 5 stars for Suhel :) ”

- Silvia Vitali

“ I was pleasantly surprised by their vigilance in making sure they provided the best customer service they could. ”

- Lorna

Nespresso Reviews

Customer Service - Good