Nespresso Reviews

1.9 Rating 319 Reviews

19 %

of reviewers recommend Nespresso

Company Reviews

Questions

Metrics

1.9

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Nespresso deliver? How long does Nespresso take to deliver? Does Nespresso deliver on time? How is accuracy and good condition of items delivered by Nespresso?

Returns

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Customer Service

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How does Nespresso deliver?

Helpful Report

(1 week ago)

Nespresso delivers items by Courier.

Helpful Report

(1 week ago)

40.74%

Industry Average

“ Now it’s wait till Monday which is 9 days after irdering! I’m not waiting 9 days for a coffee delivery! It says in tracking it was in the area on Monday now it’s Friday clearly there’s a problem but, not 1 customer service rep will help. ”

- Anonymous

“ Delivery Policy: Up to 2 business days Delivery Time: The order will be delivered by 20:00 on the next business day Actual Delivery: a week, a month, maybe doesn't deliver at all. ”

- Ori Klein

“ I placed an order to be delivered on Monday betwee 5PM and 8:30PM (delivery fee $5). ”

- Simo L

Nespresso Reviews

Delivery - Slow