“POOR SERVICE - THIS COMPANY IS A JOKE. DO NOT USE!!!!
I ordered a henry hoover on 12th May 2015! website said it was in stock and would take 3-5 working days to arrive, I received confirmation of my order via email. It is now 22nd June! and all I have received is junk mail every single day! even though I have chased them countless times for an update as to where my order is, but still to this day I haven't received any reply / update.
There is no way you can speak to anyone over the phone, all the contact numbers they provide are utter useless. And no customer service support team gets back to you when you send them messages so I would advise to steer clear!!!”
“Placed an order for a LG TV. Described as being available and would be delivered within 3-7 days. After a week with the order sitting in processing I contacted sales support, which you can only do by sending a message. Took about 24 hours to get a response that they were waiting for the TV from the manufacturer and that they had no ETA. They also stated that while this was bad news, the good news was I was saving money. I replied that I was not saving money as it is not saved if I never receive anything. I also pointed out that their web site still was advertising the tv as in stock with a 3-7 day delivery. Got a refund via PayPal dispute. Never again.”
“SHINY THINGS! Fiorelli earrings and a necklace!
The best thing is I Googled them and I got my order at the same price of the earrings by THEMSELVES elsewhere.”
“Would have left a negative star if it was possible. Ordered item on 12/5 and was told that as it was not a stock item it would take up to 10 days for this to be delivered. After 14 days I contacted the company to ask where my item was and received the response that there had been issues but it would be there 'in the next few days' and then would be immediately despatched to me. I asked if it would be possible to get next day delivery given the delays but was told that this was not possible unless I paid an additional £8. A further two weeks later I still hadn't received my item and sent an enquiry to the customer service department, which according to the website, aim to respond within 1 hour. 3 messages later and 36 hours (!) after my first message I get a response saying that the item 'will arrive within the next few days' but that they have 'upgraded me to immediate despatch'. Given that this was the exact same answer I had 2 1/2 weeks earlier I instead asked for my money back . Again, no response until I had sent another 3 messages, all of them requesting immediate refund. The response? "Thank you for your refund request. I have passed your details t our Finance Department who will also send you an email to confirm this refund when it is processed. Thank you for choosing www.nigelohara.com." No acknowledgement of the lack of response or the fact that I specifically asked for the refund to be processed right away and NOT via their standard processes which are said to take 5-7 days on their website. AVOID at all costs unless you want to be out of pocket for a very long time!!!”
“I ordered a tablet from this company on 3rd June. I ordered the wrong item and cancelled the order within half an hour. I received a telephone call the following day confirming my refund would be processed within a few days. By 15th June i still hadnt heard anything, so emailed again to find out why i hadnt received my refund. I was advised the Finance department would "endeavour" to process a refund. I still havent received a refund, my last 3 emails asking for clarification on when i will get the refund and why it hasnt been processed yet have been ignored. Ive now had to report this as a credit dispute to my credit card company to obtain a refund from them. Terrible service”
“I ordered 2 bottles of Abercrombie and Fitch Fierce. Short version is that I have been waiting since MARCH ( it is now JUNE ) for it and still no bottles. Customer service assured me that it was due to arrive with them in next week ( it didn't ). I then had to contact them ( Always have to contact them first they never update you ) to which they told me it was now a discontinued product ( yet it still sells in every Abercrombie store ) then I was told this is untrue and I will be getting it shortly. THEN AGAIN I was told I am sorry it is due to suppliers that they cannot get it THEN AGAIN I was told no that was untrue and you will receive it shortly. This is OVER 3 months now and a complete joke in customer service. DO NOT BUY ANYTHING FROM THEM COMPLETE WASTE OF MY TIME I never ever put bad feedback on anything but I am so annoyed with how I have been treated as a customer that I felt I had to share my experience.”
“Ordered a TV which was available to order but dispatch was estimated at a few weeks. It was cheap, so I ordered and waited. Date came and went and no TV! They don't publish a contact number and their live chat is slow to reply and fob you off. I got fed up of waiting and cancelled and requested a refund. They said this would take 14 days!!! 14 days later and I'm still waiting. I'll be passing this to my credit card company as fraudulent and that seems the only method to get my money back.”
“First time order with Nigel Ohara. I ordered a deep fat fryer and a toaster. Deep fat fryer took 2 weeks to arrive but was faulty and kept tripping my electrical trip-switch. I had to pay the postage for the return and it took them another 2 weeks before offering a refund or replacement. Of the toaster there is still no sign after 8 weeks of ordering. Slick website and a fairly good response time when contacted but all this is no good when products are faulty or not even available ( 8 weeks - come on).”
“I ordered some items on 21 May (21 days ago). The items were indicated as being in stock.
Nigel O'Hara never dispatched the items and were vague and deceptive about their stock and fulfilment processes.
Finally they proposed that a refund that I requested on 5th June (5 days ago) would take another 14 days to process.
When I opened a dispute with PayPal - guess what? An IMMEDIATE refund.
Having seen many recent reports of similar experiences from other shoppers on various review sites - some of whom are still waiting for refunds - one suspects that the company is in financial difficulties and should be investigated.
You have been warned!”
