Nordstrom Reviews

Name: Nordstrom
Rating: 1.63

1.6 Rating 197 Reviews

13 %

of reviewers recommend Nordstrom

Company Reviews

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Metrics

1.6

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

ph:+1-319-846-4140

Email:

kate.detoye@nordstrom.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever! TEDIOUS! TEDIOUS! TEDIOUS! Some b. s. About the system was slow! I spent over an hour just time to place a simple order!!! UGH.”

Helpful Report

Posted 2 years ago

“Tried to order mens briefs for my husband online but was not able to unless I had a Nordstrom credit card which I don't nor do I want. My husband called a store and was told they could not take credit cards over the phone and the person at the main Nordstrom number said he couldn't order them until July 15th when their Anniversary sale ended. We used to like shopping with them but they have changed and not for the better. You would think that they would like all the sales they could get. Evidently they are doing so well that they can thumb their nose at patrons who don't have their credit card.”

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Posted 2 years ago

“Never late with a payment in 30 years until my computer crashed. Was late for the first time.They reported me to the credit companies and my fico dropped to 720. This is the year i am buying a house. I will never shop at Nordstrom again. THANKS NORDSTROM”

Helpful Report

Posted 2 years ago

“Here's the exchange I had with them in 4 weeks....they believe whatever Ontrac delivery driver says without using logic at all. I reordered exact items as the lost merchandise, they're bags for my daughters. Here's my last message to them. Thank you for trying but I haven't seen a US company worse than you. Now, let's go forward and show me the proof it was, indeed, delivered and accepted. Please don't give me another run around! I, need proof my house had/received it. You have to prove me wrong. Delivery company versus customer, you stay one sided? Who's telling the truth? Now, let's go legal. Show me the photo of the package infront of my door or a signature someone in my house accepted it. Without it, you're not going to win in court so please handle this well and right. If you can't, we're talking civil lawsuit and bad online reputation. Other companies, like Amazon, could show photo of package or refund. So you 100% believe verbal word from your delivery partner and not your customers a bit. Did you see I spent another $2,000 with some items exactly the same. It's not even worth it, it's principle. Everyone, is sending the same template denying my claim. I need a human brain to think of the circumstances around. I might just as well return all the succeeding orders as I start my online rants. I can't believe you're an American company. No consumer right and protection Ontrac delivery driver is king versus a customer who, in one month, spent $3,500 in your online store.”

Nordstrom 1 star review on 13th June 2022

Helpful Report

Posted 2 years ago

“I ordered a very expensive purse which I’m told was deliver by Laser. I had two delivery dates and times given to me . One from Nordstrom and one from the delivery company. Both parties told me to file a police report which I did. However.neither party responded to the police. And neither party will accept responsibility. I’m out the merchandise cost and no merchandise. I’ve decided not to pay my charge card and wait till I go to local magistrate for resolution.”

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Posted 2 years ago

“Absolutely appalled with customer service and shipping. I ordered two dresses for my brother's wedding totalling over $800. I was home the entire day the package said it was supposed to deliver but I received no package. I was told I would not be refunded several times or have my items replaced. Thinking about taking a legal route..I absolutely feel robbed with none of my merchandise I PAID for or even a refund/replacement to make things right. I expected alot more from such a "high end" store. NEVER EVER AGAIN.”

Helpful Report

Posted 2 years ago

“Nordstrom claims items are delivered even when the tracking shows they were not delivered. I received a refund in February because Nordstrom or the shipping provider lost the item. Today I received a disturbing and mocking letter from Nordstrom financial services claiming that they determined that I received the item and they want the refund back and they are charging me ( without my permission) 40$ that was refunded before. The evidence clearly shows that the item is not delivered and you are going to tell me that you went to my account and took 40$ ? I do not u understand the charges even at all .Also Nordstrom processes refunds in the form of returns. When they mark the item shipped and it vanishes into thin air, after that they process this as a return and not lost item. So they could tell you you returned it? Twisted. I have been traumatized.”

Helpful Report

Posted 2 years ago

“Terrible customer care from Nordstrom.com. I wasted two hours trying to get a small discount on an item costing almost $400. Heavy focus from call center people stressing that Nordstrom doesn’t give veterans discount or customer care discounts. I’ll look elsewhere in the future.”

Helpful Report

Posted 2 years ago

“I never leave reviews but I need to WARN people about my HORRENDOUS EXPERIENCE with NORDSTROM this week. QUICK STORY: Ordered a package from Nordstrom, it was left outside by the carrier (pic below), nobody rang the bell, and now it’s gone. Here’s are the problems - (1) Nordstrom defaulted to an illegitimate delivery service, and now they are turning a blind eye to the package being taken - sending templated emails (probably out-sourced to another country) in response to my inquiry. (2) This matters because I was not given an option to choose any particular delivery or mail carrier when I made this purchase. Nordstrom was solely responsible for that choice. (3) Unfortunately, Nordstrom allowed my package to be delivered by CDL which has a Better Business Bureau (‘BBB”) rating of “F” (the worst rating possible) and over 45 consumer complaints logged against it. A simple Google search highlights countless additional complaints about the negligent behavior of CDL along with numerous reviews detailing lost and stolen packages. It seems IMPOSSIBLE THAT NORDSTROM HAS NO KNOWLEDGE OF THiS HISTORY OF LOST AND STOLEN PACKAGES and even more curious that Nordstrom continues to use CDL to deliver any packages let alone those of such high value at its loyal customer’s expense. I was under the impression that what set Nordstrom apart from other luxury retailers was the quality and depth of its customer service. DO NOT BE FOOLED. Customer service on the phone and chat are lovely and empathetic. It’s the back end where the denials and negligent customer service is happening - and where Nordstrom continues to disappoint and disregard it’s customers, their commitment to the brand, and frankly, their money. Watch out buyers. Nordstrom unfortunately does not care at all about it’s customers - they are a sham start to finish.”

Nordstrom 1 star review on 22nd April 2022

Helpful Report

Posted 2 years ago

“Delivery program extremely lacking. Nordstrom obviously switched to a cheap and non-communicative delivery system as a method to save money and result in terrible service.”

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Posted 2 years ago

“They have received my return items for 4 weeks already but still haven't processed my refund. Called them two times but they say they are too busy to refund and wanted me continue to wait till 30 day, what? Why they have time to take my money immediately but need 30 days to refund to their customers? What a bad customer service!!!👎👎👎”

Helpful Report

Posted 2 years ago

“I am in shock at the experience I just had with Nordstrom. I ordered online and received my package, but it only had 1 of the 2 items stated were included. The package was delivered to a secure package locker, with a code that only I had access to and it was not tampered with. I immediately reached out to inform Nordstrom of the issue and only a few hours later was sent the following message: "I have reviewed the situation regarding the investigation that was done on your missing package. We have confirmed delivery by fedex, and they have the GPS coordinates on the delivery scan. We have also gathered information from our internal investigation. Due to the totality of our findings, we have concluded a theft occurred as you do not have your item. Nordstrom is not able to compensate for criminal activity. We strongly recommend filing a police report. Once the investigation officer contacts us with a subpoena, we will be able to release the details of our investigation, and fedex will be able to release the GPS coordinates and any other details they have gathered in regard to the delivery to your designated shipping address." How this is okay, is beyond me. Yes, I did receive the package.It did not have all of the items in it. Not sure I can ever feel confident shopping with Nordstrom again, after being a loyal customer my entire life. So upset and honestly sick to my stomach about how this was handled.”

Helpful Report

Posted 2 years ago

“Bought very expensive shoes with 2 other items. The package arrived with only the two other items I immediately let customer service know to see if they were shipping separately but they told me no and that their “internal investigation” concluded the package was delivered and I could call the police to report the shoes stolen out of the package… which wasn’t tampered with or opened prior to arriving to me. They were no help whatsoever and basically told me sorry you are out of the money and the shoes and we don’t care and won’t help. I’m returning the other items, canceling my Nordstrom credit card and my trunk club membership and never shopping at Nordstrom again. It’s such a shame”

Helpful Report

Posted 2 years ago

“claim items were dellivered and dont get delivered false charges on credit card”

Helpful Report

Posted 2 years ago

“Friends, caution when purchasing from Nordstrom. I've been a loyal customer for over a decade. The past two years have been a challenge for retailers and I've had a number of issues with Nordstrom not crediting my returns properly. I've contacted Nordstrom and gotten it straightened out in the past, but recently I have a return that Nordstrom refuses to credit because I am told that it has not made it to Nordstrom's returns warehouse. On researching the issue, I am informed that Nordstrom contracts with Newgenics, a Pitney Bowes company, to deliver its packages. I tracked the package, which shows it is was delivered to Newgenics on 1. 27. 22, but that's all I have been able to find. Nordstrom said that because it has corrected issues in the past for me, it cannot do anything about this presumably lost package. I am so frustrated, but have decided I'll learn from this and move on. I'm also going to warn others to keep track of your Nordstrom returns, because for me, I've had a number of experiences where I have had to call Nordstrom in order to be properly credited. And I'll take my shopping dollars elsewhere.”

Helpful Report

Posted 2 years ago

“I sent my materials back and was never refunded after spending hours contacting them, they will become a horrendous customer service organization and they keep your money when you have tracking and everything, I will never buy from them again. They owe me over $600 and have treated me like garbage after spending tens of thousand dollars there for over 20 years”

Helpful Report

Posted 2 years ago

“Had the same issue as several others on here. Ordered an item that was never delivered and told it that their “internal investigation” showed it was delivered. Pressed them for proof of delivery and they replied I’d need a subpoena for them to provide it. I’m a longtime customer, cardholder and Ambassador level Nordy club member and I will never order from them again. Terrible customer service.”

Nordstrom 1 star review on 25th February 2022

Helpful Report

Posted 2 years ago

“If you have ever had to speak with Nordstrom customer service regarding missing items then you know...there is nothing they can do. Never spoke to a company with such terrible customer service in my life. It made me so mad I will never shop there again.”

Helpful Report

Posted 2 years ago

“Do Not order from nordstrom online account - if you dont receive the shipping package nordstrom makes you pay for item. Their customer service is not like other department store nordstrom has failed me in customer service.”

Helpful Report

Posted 2 years ago

“I placed order online never received. Nordstrom: "regarding your claim of missing item(s) from your recent Nordstrom order. After concluding our internal investigation. At this time, Nordstrom has made the decision not to issue a refund or replacement as was requested." Well Well I guess I will now post here. Very unhappy with Nordstroms.”

Helpful Report

Posted 2 years ago

Nordstrom is rated 1.6 based on 197 reviews