Npower Reviews

Name: Npower
Address: -, - -, Peterlee
Rating: 1.14

1.1 Rating 393 Reviews

3 %

of reviewers recommend Npower

1.1

Based on 393 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes

About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

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Npower 1 star review on 22nd November 2017

Doinita

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Words can't describe how awful NPower are. For your own sanity avoid.”

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Posted 8 years ago

“Switched gas and elec to npower early Feb 2016. It's the end of May and only elec has gone across with an estimate of mid-July for gas. The switch for both should take 2-3 weeks - I'm looking at 5-6 months with no definite date for gas! They have also told me that as they only provide one fuel the dual fuel price offer/discount will not apply and I'll have to pay more! I have chased this up with their customer services on 4 separate occasions, has complaints raised twice by them on my behalf with promised call backs and have received no call backs. Customer services say they have done all they can and its down to the "national database" and don't appear to understand or care why I'm upset with their switching suppliers process.”

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Posted 8 years ago

“The most appalling fuel supplier on earth - incorrect bills, over-estimated fuel use beyond imagination, the longest wait for telephone contact I have EVER experienced. Ended up paying the faulty bill just to get rid of them - DON'T GIVE THEM THE TIME OF DAY. I'm actually a very calm, measured and respectful type of person but NPower has driven me to new levels -DISGUSTING.”

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Posted 8 years ago

“Never ending stream of incompetent call handlers... Even the managers and complaints team. It takes nearly two months to get a bill when we submit meter reads (we have a complex meter so cannot submit them online). I submitted meter reads on 21st March and still haven't had a bill so I called and they said they hadn't raised a bill as I had made a complaint about their customer service. Can't wait to move house and escape them!!!!”

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Posted 8 years ago

“Spent 30 minutes on live chat being misadvised and blatantly lied to regarding service provlems. Disgeaceful. Just reverted to old supplier.”

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Posted 8 years ago

“Disgusting customer service. Moved house 4 weeks ago & went from British Gas to n power but false information & lies from the day I moved,wish I had stuck with British Gas,really regret it now”

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Posted 8 years ago

“Absolutely shambolic and dishonest company. First the customer service is the worst (and that is some statement) I have had the misfortune to experience, from advisors lying to being rude then hanging up it's incredibly bad. They lie and lie, yet send letters contradicting whatever has been agreed it's immoral. Worst of all the stealth charges they try to make you pay, people often talk about the third world is riddled with corruption, however it's this idealogy which allows scam artists like NPower to get away with it. Do yourself a favour, leave NPOWER immediately (just don't tell them otherwise they'll bring more hidden charges your way). If you not with NPower, they are the worst rated energy company for a reason.”

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Posted 8 years ago

“This company just wastes your time and procrastinates rather than sorting out your complaint or problem please, please, please, do not use them unless you have the patience of a saint and don't mind paying bills that are inflated beyond what you use and then spending years trying to sort out any problems. Honestly this is the worst company I've ever dealt with there ethics are delay, delay, delay.”

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Posted 8 years ago

“Richard please do not use this company lies lies and more lies 3 1/2 years 2 sort my complaint letters saying I was not topping my gas metre up letters saying the police were coming because I was obtaining gas by fraudulent means all this even though they knew what the fault was then they tell me the owe me 170 pound because ofgem fined them again still waiting for the cheque surprise ofgem please close this company down and give us all our sanity back they commit crimes against the public every day and get away with it no more do not use them u have been warned”

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Posted 8 years ago

“I am totally disappointed at the services I received from Npower. Disorganised billing and charges. Deduct any amount they like from your account once they have your details. I pay as much as £215 a month yet I receive letter asking saying I owe in a house I live alone. Terrible and disgusting. I switched from Npower in January and have been paying between £65 and £75 actual reading. I do NOT recommend Npower sorry!!”

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Posted 8 years ago

“LEAVE THIS 'COMPANY' NOW!!!!!!!!!!! They are completely incompetent and you WILL be conned into paying far more than you are due. I saw my solicitor today after they demanded I pay one thousand four hundred for a property I have lived in for three months. I live in a one bedroom flat and final readings were submitted by myself and previous tenant to the estate agent. I am disgusted by the way I have been treated and the amount of stress this has caused me. I will also be taking this to the papers in the hope others will not be conned into their hard earned money. Avoid them at all costs!!!”

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Posted 8 years ago

“Just received an electric bill for 700 pounds. I have never had such a ridiculous bill. I phoned to ask for someone to come and check the meter but have to wait several weeks. How much will I be owe by then! I am very careful about how much we use and nothing has changed in the household. How can I go from electric bills of 250 to 700 and counting? It has gone up over 60 pounds in just a week and a half since my last call - the woman never phoned me back so I had to call them yet again! I feel sick. This woman was very helpful and told me to 'economise' until the meter is checked. I could have been growing a large crop of cannabis plants for less money!”

Helpful Report

Posted 8 years ago

“they use brokers that lie saying they are from metre retentions there is no such thing and charge a higher tariff when this is pointed out to n power they dont care and hold you to the contract awful service avoid avoid avoid”

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Posted 8 years ago

“After moving to rented property I informed npower I'm new tanent here by giving all information they need by they didn't updated information nor added me as their customer either.instead they taking extra money from each time I'm topping up my prepayment key for someone else's debt.rang them thousand time now they haven't refunded my money”

Helpful Report

Posted 8 years ago

“Avoid Npower like the plague. This is the most incompetent company I have ever had to deal with. I was bombarded with constant and astoundingly inaccurate bills together with the worst customer service experiences you can imagine. I have now changed to a new energy supplier which was easy.”

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Posted 8 years ago

“Don't go with these,they have got to be the worst of the lot and constantly make mistakes oh and good luck trying to get through to speak with someone”

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Posted 8 years ago

“Never touch this company, don't know how to bill. Don't know how to talk to customers, rude, we move house in 2013 there moving team never shut our account down, we were paying for two properties, but never showed up on our bill, the monthly direct debit just kept going up for three years. When I did find out what was going on, there refunded quite a bit of money back. Then there decided there gave us too much and ask for it back. Now we owe then alot of money. Tuck them to the ombudsman, what a waste of time there are.”

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Posted 8 years ago

“I joined npower in 2014 it's now February 2016 and they still have not sorted my bill out I'm on the phone every week. Good news is I got offered £5 for all my work, The complaint is now at the top level and over the last 4 weeks Iv been called every week telling me that the complaint is sorted and offering me up £50 to drop the complaint I refused. I said when I can see the complaint is sorted I will sook at dropping it and the asking for compensation. Just been online and still not sorted. ABSOLUTE JOKE THIS COMPANY and I will take this to court.”

Helpful Report

Posted 8 years ago

“Appalling customer service - rude, ignorant, argumentative. Member of staff shouted at me and told me "not to put words into her mouth". Staff must either be very poorly trained or this individual was very bad at her job. Result of this is I will be taking my custom elsewhere.”

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Posted 8 years ago

“I didn't want to give a star but they don't give that option..I am now waiting once again for a manager to ring me back from this company. I have only been with n power a year and had to make 3 complaints just to get somewhere with them..had to book the day of work to have my meters changed which I booked the gas and electricity to be change they have been this morning and changed the gas,there didnt no about the electric one rang been on hold telled book another appointment I didn't book today of work to be booking other appointments been told they can't get back out..this this the first complaint I've had with this company there useless don't listen and definitely DO NOT HELP..see if the "manager" rings me back..USELESS COMPANY AVOID”

Helpful Report

Posted 8 years ago

Npower is rated 1.1 based on 393 reviews